Education and Experience Requirements: Requires a Bachelor's degree in Business, Engineering, Operations Management, Technical Management, or a related discipline; 10+ years of leadership experience in technical support, customer support, service operations, engineering support, or related environments; 5+ years of experience leading managers and multi-functional support organizations; or any combination of education and experience, which would provide an equivalent background. Job Description: The Senior Manager, Technical Support Operations provides strategic leadership and direction for the Technical Support organization, including multiple technical support functions serving customers, field personnel, and key accounts.