NewMedical Scribe Oak Street HealthMedical ScribeRaleigh, NC$17–$28.46Scribes receive extensive on-the-job training in clinical workflows, value-based medicine, preventative care for chronic conditions, accurate and specific documentation, population health data streams, and team based care. This is an excellent opportunity for pre-med track individuals looking to gain practical, paid experience in a clinical setting before applying to an MD/DO/PA/NP program, as well as those pursuing careers in Health Informatics, Public Health, Healthcare Administration, Medical Coding, and other related fields.
Coding Quality Assurance Auditor Novant Health IncCoding Quality Assurance AuditorNCThe Coding Quality Assurance Auditor is part of Novant's RCS Coding team supporting patient care by driving accuracy and adherence to coding guidelines, governmental and private Third-Party rules, and regulations, to deliver the most remarkable patient experience, in every dimension, every time. Excellent verbal and written communication skills and the ability to effectively communicate with coding team members, providing positive constructive feedback from audit results.
(Remote Part-Time) Instructor - Medical Billing and Coding ProTrain(Remote Part-Time) Instructor - Medical Billing and CodingRaleigh, NCRemoteWe provide a CE-Turnkey Solution and partnership opportunities for institutions of higher learning to provide programs to various verticals such as Military Tuition Assistance (TA), Military Spouses (MyCAA), Wounded Warriors, Veterans, Unemployed (WIA), Corporate and Individuals. ProTrain is an affordable solution for students seeking to prepare for an in-demand career that will help move them and America forward to achieve the goal of Education 2 Employment!
NewMedical Billing and Coding Tutor (Remote) UpswingMedical Billing and Coding Tutor (Remote)North Carolina, DurhamRemoteYou would be a great fit if you Subject matter expert or advanced knowledge during attainment of your undergraduate degree, certification program, graduate degree or professional experience in medical billing and coding. Company Description Upswing is an online student success service that provides students of our partner colleges 24/7 access to a marketplace of tutors, mentors, and advisors.
RCM Medical Coding Processor Veradigm Coding ServicesRCM Medical Coding ProcessorRaleigh, North CarolinaAt Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.
Coding Manager - Hybrid/Durham Avance CareCoding Manager - Hybrid/DurhamDurham, North CarolinaFull timeNotify the Vice President of RCM, Human Resources, and other managers of all non-routine matters relating to the operations and affairs of the areas for which the position is responsible, including but not limited to significant concern, current problems, and potential problems. Hold and attend regular meetings with coders, billing staff, providers, managers, and other stakeholders to share information and communicate on company issues, as needed.
RCS Medical Coding Auditor (CPC, CPMA) VeradigmRCS Medical Coding Auditor (CPC, CPMA)Raleigh, North CarolinaBy continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth. At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve.
RCS Medical Coding Auditor Veradigm IncRCS Medical Coding AuditorRaleigh, NC$57,728–$80,243 / yearBy continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates' unique contributions and support their professional growth. At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve.
Coding Coordinator (REMOTE) BayCare Health SystemCoding Coordinator (REMOTE)Raleigh, NCRemoteResponsibilities: The Medical Records Coding Coordinator performs reviews of medical records to assign or confirm appropriate diagnosis assignment of ICD-10-CM, ICD-10-PCS, CPT4, HCPCS and Modifiers. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians.
RCM Medical Coding Processor Veradigm IncRCM Medical Coding ProcessorRaleigh, NCAt Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates' unique contributions and support their professional growth.
NewSupervisor, Physician Coding WakeMed Health & HospitalsSupervisor, Physician CodingRaleigh, NCThis role provides daily administrative support (including productivity monitoring, quality assurance reviews, timekeeping, and helps with workflow management. Certified Professional Coder Or Registered Health Information Administrator Or Registered Health Information Technician Or Certified Documentation Improvement Practitioner Or Certified Coding Specialist Required.
NewClinical Coding Education & Compliance Lead WakeMedClinical Coding Education & Compliance LeadRaleigh, NCWakeMed in Raleigh, North Carolina is seeking a Subject Matter Expert in coding education to support coding staff and providers. The ideal candidate will have at least 5 years of experience in coding or auditing, along with required certifications like Certified Professional Coder.
Epic Resolute Application Developer (Charge Router and Coding Skills) - 6260321 Accenture PlcEpic Resolute Application Developer (Charge Router and Coding Skills) - 6260321Raleigh, NCIn addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. Dropping orders using chart review-> creating new patient encounter -> dropping an order and signing the order/Unite charge entry ->creating new encounter.
Coding Instructor Code Ninjas of CaryCoding InstructorCary, NCWe are looking for a Coding Instructor Sensei to join our team of dynamic, energetic, forward-thinking minds, working toward our common goal: providing a fun and safe learning environment for children. Parents are thrilled as their children gain confidence and new skills including coding, math, logic, and problem-solving, as they progress from white to black belt.
Education Specialist, Provider Coding WakeMed Health & HospitalsEducation Specialist, Provider CodingRaleigh, NCResponsible for developing a work-plan to conduct financial and other specified audits so that appropriate education can be developed, prioritized, and delivered to providers and coders. Serves as the subject matter expert and resource for provider coding education, coding staff education, coding related questions, and insurance denials.
Managed Services - Revenue Cycle Coding - Senior Manager PricewaterhouseCoopers LLPManaged Services - Revenue Cycle Coding - Senior ManagerNC$124,000–$280,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As a Senior Manager, you will leverage your skills and influence to deliver quality results, motivate and coach teams to solve complex problems, and apply sound judgment to recognize when to take action or escalate issues.
Coding Instructor Code NinjasCoding InstructorCary, North CarolinaWe are looking for a Coding Instructor Sensei to join our team of dynamic, energetic, forward-thinking minds, working toward our common goal: providing a fun and safe learning environment for children. Parents are thrilled as their children gain confidence and new skills including coding, math, logic, and problem-solving, as they progress from white to black belt.
CHARGE CODE AUDITOR Duke UniversityCHARGE CODE AUDITORDurham, NCThe Charge Code Auditor for the Birthing Center is responsible for ensuring accurate, complete, and timely charge capture for all hospital obstetric services, including OB Emergency Department (OB ED) visits, OB Operating Room procedures, vaginal and cesarean deliveries, newborn hearing screens, and circumcisions. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
Paramedic I - Code Team - Duke Life Flight - Durham NC Duke UniversityParamedic I - Code Team - Duke Life Flight - Durham NCDurham, NCThe Duke Life Flight Code Team Paramedic will perform a variety of activities within their scope of practice to include the delivery of high quality emergency care as a rapid response team tending to ill or injured persons of all ages in designated areas of the DUH campus. The Paramedic performs a variety of activities across various practices settings and patient populations in accordance with the Paramedic scope of practice as defined by the North Carolina Medical Board and with the approval of the practice setting Medical Director.
Senior Consultant, Health Insurance - Risk Regulatory & Compliance Deloitte Touche Tohmatsu LtdSenior Consultant, Health Insurance - Risk Regulatory & ComplianceRaleigh, NCThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Hospital Billing Coordinator Deloitte Touche Tohmatsu LtdHospital Billing CoordinatorNC$50,000–$60,000 / yearOur purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. This compensation range is specific to the remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Senior Consultant - Clinical Documentation Specialist Deloitte Touche Tohmatsu LtdSenior Consultant - Clinical Documentation SpecialistNC$110,700–$218,300 / yearOther skills include the ability to analyze, act and design action plans upon monthly and quarterly reports related to individual providers, facilities, MS-DRGs, APR, PSIs, severity of illness and risk of mortality, capture rates, quality metrics and can effectively prioritize their work activities. Clinical Payments Optimization: Assisting clients by validating that payments for clinical healthcare services comply with regulatory, clinical based evidence and contractual requirements while also determining that payments are appropriate for the type and level of care provided.
Certified Professional Surgery Coder Applied Medical SystemsCertified Professional Surgery CoderDurham, NC$26–$28 / hourAt Applied Medical Systems (AMS), we’ve spent over 45 years helping healthcare providers thrive through expert medical billing, coding, and practice management. We’re looking for a Revenue Cycle Support Specialist who thrives in complexity, works well independently, and is driven to find solutions—not wait for them.
Medical Records Coder III Outpatient (REMOTE) BayCare Health SystemMedical Records Coder III Outpatient (REMOTE)Raleigh, NCRemoteResponsibilities: The Medical Records Outpatient Coder III reviews short stay focused encounters to accurately assign diagnosis and procedural codes-using ICD-10-CM and CPT-4 coding systems. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians.
Medical Records Coder III Outpatient (PRN/ REMOTE) BayCare Health SystemMedical Records Coder III Outpatient (PRN/ REMOTE)Raleigh, NCRemoteResponsibilities: The Medical Records Outpatient Coder III reviews short stay focused encounters to accurately assign diagnosis and procedural codes-using ICD-10-CM and CPT-4 coding systems. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians.
Practice Liaison, Revenue Cycle Management US Foot and Ankle Specialists CareersPractice Liaison, Revenue Cycle ManagementCary, North CarolinaSupport denials management activities for assigned practices, including identifying root causes, analyzing trends, coordinating solutions and monitoring improvement efforts in collaboration with RCM and AR leadership to reduce denial rates. This role drives revenue cycle excellence by building strong relationships with physicians, office managers, coding specialists, and additional RCM staff while ensuring consistent execution of billing workflows and denial resolution strategies.
Practice Liaison, Revenue Cycle Management US Foot & Ankle SpecialistsPractice Liaison, Revenue Cycle ManagementCary, NCPart timeSupport denials management activities for assigned practices, including identifying root causes, analyzing trends, coordinating solutions and monitoring improvement efforts in collaboration with RCM and AR leadership to reduce denial rates. This role drives revenue cycle excellence by building strong relationships with physicians, office managers, coding specialists, and additional RCM staff while ensuring consistent execution of billing workflows and denial resolution strategies.
Hospital Billing Operator Deloitte Touche Tohmatsu LtdHospital Billing OperatorNC$70,000–$90,000 / yearOur purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. This compensation range is specific to the remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Executive Case Manager (Remote) ValerisExecutive Case Manager (Remote)Raleigh, North CarolinaRemoteBacked by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Personalized Case Management Provides personalized case management to patients and HCPs including outbound communication to HCPs, specialty pharmacies and patients to communicate benefit coverage and/or appropriately help drive next steps in obtaining coverage and/or access to prescribed medicine.
MEDICAL RECORDS CODER II-Commitment Bonus Duke UniversityMEDICAL RECORDS CODER II-Commitment BonusDurham, NCRemoteDegrees, Licensures, Certifications: Must hold one of the following active/current certifications: Registered Health Information Administrator (RHIA), Hospital Coding Registered Health Information Technician (RHIT), Hospital Coding Certified Coding Specialist (CCS), Hospital Coding Certified Professional Coder (CPC), Homecare Coding Specialist-Diagnosis (HCS-D). Experience: RHIA certification-no experience required; RHIT certification-no experience required; CCS certification-one year of coding experience required; CPC or HCS-D certification-two years of coding experience required.
MEDICAL RECORDS CODER II Duke UniversityMEDICAL RECORDS CODER IIDurham, NCRemoteMust hold one of the following active/current certifications: Registered Health Information Administrator (RHIA) Hospital Coding Registered Health Information Technician (RHIT) Hospital Coding Certified Coding Specialist (CCS) Hospital Coding Certified Professional Coder (CPC) Homecare Coding Specialist-Diagnosis (HCS-D) Homecare Coding. RHIA certification-no experience required RHIT certification-no experience required CCS certification-one year of coding experience required CPC or HCS-D certification-two years of coding experience required.
MEDICAL RECORDS CODER II (Outpatient) Duke UniversityMEDICAL RECORDS CODER II (Outpatient)Durham, NCRemoteMust hold one of the following active/current certifications: Registered Health Information Administrator (RHIA) Hospital Coding Registered Health Information Technician (RHIT) Hospital Coding Certified Coding Specialist (CCS) Hospital Coding Certified Professional Coder (CPC) Homecare Coding Specialist-Diagnosis (HCS-D) Homecare Coding. All Duke University remote workers must reside in one of the following states: North Carolina, Alabama, Arizona, Connecticut, District of Columbia, Florida, Georgia, Illinois, Iowa, Kentucky, Louisiana, Maine, Michigan, Missouri, Montana, New Hampshire, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington.
Facility Revenue Manager, Ambulatory Surgery Centers - Remote, M-F Duke UniversityFacility Revenue Manager, Ambulatory Surgery Centers - Remote, M-FDurham, NCRemoteCharge capture methodology validation/updates - specific tasks dependent on charge capture method employed: update charging preference lists; work with Maestro Care application owner to update flowsheets; create/update orderable; confirm linked chargeable; work with PRMO coding Staff to ensure awareness of new services/charge codes; Develop creative solutions. Actions to be taken to achieve resolution include: Assemble cross-functional team within PRMO (if applicable), Develop Revenue cycle-related project plan, maintain comprehensive issues lists with time lines and responsibilities clearly assigned, escalate issues through PRMO Senior Operational Leaders that require significant cross-departmental resources.
NCDHHS Technical Specialist - Senior - High LanceSoft IncNCDHHS Technical Specialist - Senior - HighRaleigh, NC$66.67 / hourDHHS Information Technology Division (ITD) is seeking a versatile Application Systems Java Developer to develop, enhance, and maintain enterprise applications, backend services, automation tools, and legacy system integrations within the Office of the NC Chief Medical Examiner. Description: DHHS ITD is seeking a versatile Application Systems Java Developer to develop, enhance, and maintain enterprise applications, backend services, automation tools, and legacy system integrations within the Office of the NC Chief Medical Examiner.
Certified Professional Coder III Novant Health IncCertified Professional Coder IIINCWhat We Offer Why This Role Matters As a Certified Professional Coder III, you will be part of a dynamic team of Cardiovascular Coders supporting patient care by driving accuracy and adherence to coding guidelines, governmental and private Third-Party rules, and regulations. • Functions include but are not limited to reviewing surgical operative reports and abstracting clinical diagnoses, procedure codes, and other pertinent information to bill appropriately for services.
Specialty Coder II - Anesthesia (REMOTE) BayCare Health SystemSpecialty Coder II - Anesthesia (REMOTE)Raleigh, NCRemoteThe Specialty Coder audits physician documentation to assign appropriate CPT codes, diagnosis codes, and modifiers related to anesthesia coding and billing as well as anesthesia minutes. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians.
Specialty Coder II (REMOTE) BayCare Health SystemSpecialty Coder II (REMOTE)Raleigh, NCRemoteThe Specialty Coder audits physician documentation to assign appropriate CPT codes, diagnosis codes, and modifiers related to anesthesia coding and billing as well as anesthesia minutes. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians.
Service Access Nurse - Oncology Durham, NC Duke UniversityService Access Nurse - Oncology Durham, NCDurham, NCManage patient intake process (including patient triage and admissions) for non-critical transfer patients into Duke University Health System from referring hospitals, clinics, and physicians offices, ensuring appropriate level of care and financial screening. Coordinate with physician, nursing and/or clinical staff in determining that the following have all been secured: (1) referral authorizations, (2) prior approval of specific treatments and surgical procedures, and (3) second surgical opinions of specific treatment/surgical procedures.
Inpatient Coder Specialist (REMOTE) BayCare Health SystemInpatient Coder Specialist (REMOTE)Raleigh, NCRemoteResponsibilities: The Medical Records Advanced Inpatient Coding Specialist analyzes the multi day, multi-specialty complex documentation for inpatient encounters to assign integrated diagnosis and procedural code using ICD-10-CM and ICD-10-PCS coding systems. Serves as a liaison to Clinical Documentation Specialist Team and Quality Department for ICD-10 inpatient encounters for accurate code and MSDRG assignments as well as PSI/HAC reviews.
Inpatient Coder Specialist (PRN/ REMOTE) BayCare Health SystemInpatient Coder Specialist (PRN/ REMOTE)Raleigh, NCRemoteResponsibilities: The Medical Records Advanced Inpatient Coding Specialist analyzes the multi day, multi-specialty complex documentation for inpatient encounters to assign integrated diagnosis and procedural code using ICD-10-CM and ICD-10-PCS coding systems. Serves as a liaison to Clinical Documentation Specialist Team and Quality Department for ICD-10 inpatient encounters for accurate code and MSDRG assignments as well as PSI/HAC reviews.
MGR - HIM/MEDICAL RECORDS University Health Services IncMGR - HIM/MEDICAL RECORDSRALEIGH, NCOperating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries.
RN Utilization Manager - Care Management UNC HealthRN Utilization Manager - Care ManagementSmithfield, NC$35.87–$51.57 / hourSummary: Works in collaboration with the patient/family, and interdisciplinary team (including physicians, other care providers, and payors), and assesses the patient care progression from acute care episode through post discharge for quality, efficiency, and effectiveness. Using approved criteria, conducts continued stay and quality reviews to monitor the patients progress along the continuum of care and intervenes as necessary to ensure appropriateness of setting and that the services provided are quality-driven, efficient, and effective.
Dialysis Clinical Manager Registered Nurse - RN Fresenius Medical CareDialysis Clinical Manager Registered Nurse - RNRaleigh, North CarolinaOther: • Collaborates closely with, providing oversight as needed to, the Clinical Manager/Charge RN acting as nurse manager, the Medical Director, and the physicians regarding the direct patient care responsibilities within the facility to ensure the provision of outstanding quality of patient care, as defined by the FMS quality goals, and compliance with the pertinent company policies and procedures. • Demonstrated leadership competencies and management skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making.
Field Reimbursement Manager Immunology Gastroenterology - Raleigh NC AbbVie IncField Reimbursement Manager Immunology Gastroenterology - Raleigh NCRaleigh, NCThe amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law. Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position.
Medical Records Coder II (PRN) (REMOTE) BayCare Health SystemMedical Records Coder II (PRN) (REMOTE)Raleigh, NCRemoteOur network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. Responsibilities: The Medical Records Coder II assigns diagnosis and procedural codes using ICD-10-CM, ICD-10-PCS, and CPT-4 coding systems and monitors bill hold reports.
Director Clinical Research UNC HealthDirector Clinical ResearchRaleigh, NC$47.90–$68.86 / hourOversees research billing compliance, including review and approval of research patient billing accounts in Epic, Medicare Coverage Analysis (MCA), Medicaid attestation, coding accuracy, and financial reconciliation of charges. Works collaboratively with medical staff and departmental representatives to determine study feasibility and guides studies through required processes until trials are approved and opened for enrollment.
Pharmacy Care Technician - Work From Home (Raleigh, NC) CVS Health CorpPharmacy Care Technician - Work From Home (Raleigh, NC)Raleigh, NC$17–$25.65 / hourPharmacy Care Technicians assist with inbound phone calls; interact with customers and cross functional team to answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service. In this role, you will assist in accurately reading, interpreting and entering prescriptions into the computer system including calculation of doses and assignment of directions and accepting proper insurance payment in a timely fashion.
Patient Account Associate- Duke Homecare and Hospice Duke UniversityPatient Account Associate- Duke Homecare and HospiceDurham, NCInitiates appropriately timed correspondence and telephone contact to clarify and explain account or coverage situation with patients or guarantors, employers, insurance companies, and sponsoring agencies; obtains cooperation toward settlement of account. This position must be able to work independently to process complex patient medical claims by therapy and payer specifications to assure accurate and timely claim submission and follow up through final payment and cash posting.
Medical Scribe CVS Health CorpMedical ScribeRaleigh, NC$17–$28.46 / hourScribes receive extensive on-the-job training in clinical workflows, value-based medicine, preventative care for chronic conditions, accurate and specific documentation, population health data streams, and team based care. This is an excellent opportunity for pre-med track individuals looking to gain practical, paid experience in a clinical setting before applying to an MD/DO/PA/NP program, as well as those pursuing careers in Health Informatics, Public Health, Healthcare Administration, Medical Coding, and other related fields.
Director, Market Access Strategy, Access Optimization Lead (Oncology) GSK plcDirector, Market Access Strategy, Access Optimization Lead (Oncology)Durham, NCThe Director partners across pricing and contracting, account teams, patient experience, trade and distribution, access marketing, access analytics, HEOR / value evidence, finance, policy, medical, and brand teams to align on the integrated strategic plan and ensure execution against the most critical access priorities. Key Responsibilities Serve as the market access strategy lead for assigned oncology brand(s), accountable for the integrated access strategy across payer, provider, patient support, pricing/contracting, trade/distribution, and organized customer segments.