Respond promptly and professionally to alarms, emergency call-outs, customer complaints, and service requests, including meter readings, meter changes, high-bill investigations, low-pressure concerns, discolored water, and other distribution-related issues. Ability to climb stairs and ladders; work on catwalks, platforms, and elevated structures up to 50 feet; and work in various positions, including standing, bending, stooping, kneeling, squatting, and reaching overhead or in front of the body.