They can take an ambiguous problem, investigate what is actually happening, connect it to the larger business and technology environment, identify the root cause, and paint a clear picture of the path forward—without needing to be the person designing the detailed technical solution. Experience with BPMN, HL7 FHIR, USCDI, MECT, Streamlined Modular Certification (SMC), APD/OAPD, T-MSIS, healthcare interoperability, Medicaid data, data governance, or state HHS programs is beneficial but not required.