Your responsibilities will include:Responding to customer inquiries via phone, email, and in personAssisting with policy updates, claims, and general insurance questionsProviding clear, empathetic support in both English and SpanishCollaborating closely with our agent team to ensure a seamless customer experienceMaintaining accurate records and documentationYou'll be the friendly voice our clients trust-especially during stressful times-making empathy, patience, and professionalism essential to your success. Plus, enjoy a comprehensive benefits package, including:Medical, Dental & Vision InsuranceLife InsurancePaid Time OffSupport and guidance through the insurance licensing processOpportunities for growth and developmentAbout Florida One InsuranceWith over a decade of experience, Florida One Insurance Agency specializes in personalized auto insurance solutions.