EducationHigh school diploma or equivalentMinimum QualificationsPossess a strong sense of mission, focus, knowledge, and resourcefulness related to MFHPossess emotional maturity, tact, and attentive listeningAbility to provide dignified verbal and written responses; articulate well in sensitive situations; build rapport with Families, Veterans Service Organizations (VSOs), and a variety of other stakeholders and resource groups involved in meeting the needs of each Family; understand verbal and nonverbal reactions, and exercise independent judgement Ability to use the ARNG MFH database and produce reports and data as requiredEnter information into MFH database timely and accuratelyUnderstand applicable Army, NGB, State NG, and IMCOM policies, regulations, guidance, SOPs, training, and resourcesUnderstand ARNG organization and structure and military cultureExperience with Microsoft Office productsSelf-starter and good time management skillsAbility to travelS. Maintain all training records for soldiers/retirees and VSOs IAW the MFH Handbook and update existing training records IAW official training sessions using the Military Funeral Honors database IAW MFH Handbook.