Using excellent customer service and communications skills, your primary duties in this role include: Responsible for assisting clinics with verifying eligibility, provides guidance to assist with insurance benefits, as well as providing medical policies as needed in supporting clinic requests, documenting physician direct referrals, pre-certification, and authorizations of certain services as defined by the patient's health insurance plan, via phone, fax, or written requests. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you'll help ensure that patients at The Oregon Clinic receive the highest value care tailored to their needs.