Greenlight Professional ServicesCDL B Wastewater Collections Operator Greenlight Professional ServicesCDL B Wastewater Collections OperatorHoboken, NJ$25–$26 / hourFull timeThis is a hands-on field role involving sewer lines, collection equipment, preventive maintenance, confined-space environments, and basic maintenance records. We are hiring a CDL B Wastewater Collections Operator to assist with operation, maintenance, cleaning, and repair of wastewater collection systems.
AtriumNewCollections/Medical Biller AtriumCollections/Medical BillerSomerset, NJ$25–$28 / hourBy applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. As part of its continued growth, the organization is bringing its billing operations in-house and expanding its revenue cycle team to support increased patient volume and operational efficiency.
JobotNewCFO/Controller (Construction) JobotCFO/Controller (Construction)New York, NY$200,000–$300,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are a Manhattan based family-owned general contractor with a deep track record of building high-quality affordable and mixed-income housing across New York City.
JobotNewAccounts Receivable Representative JobotAccounts Receivable RepresentativeEast Brunswick, NJ$23–$24 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. With a keen eye for detail and a passion for numbers, you will play a crucial role in maintaining our financial health and helping us achieve our strategic goals.
Vanguard StaffingAccounts Receivable Specialist Vanguard StaffingAccounts Receivable SpecialistNew York, NY$22–$28 / hourEnter finalized cash receipts and update accounts receivable ledger by customer. Processing customer payments and cash sales/credit card payments.
Interstate Waste ServicesNewSupervisor of Operations II Interstate Waste ServicesSupervisor of Operations IIFreehold, NJ$90,000–$105,000Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective safety program. The Operations Supervisor II manages drivers and helpers and works with the Operations Hauling Manager to implement tactical initiatives to drive functional excellence and budget achievement.
Interstate Waste ServicesNewOvernight Route Operations Supervisor Interstate Waste ServicesOvernight Route Operations SupervisorBrooklyn, NY$75,000–$95,000Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective safety program. The Operations Supervisor oversees drivers, helpers, and other members of the management team and works with the Operations Site Manager to implement tactical initiatives to drive functional excellence and budget achievement.
Fresenius Medical CareNewDialysis Clinical Manager Registered Nurse - RN Fresenius Medical CareDialysis Clinical Manager Registered Nurse - RNPrinceton, NJ$85,000–$143,000 / yearFacilitate timely workup of patients for access management, dialysis services, patient education, hospitalizations, and kidney transplantation as appropriate, and ensures coordination of care with the multidisciplinary renal team. Demonstrated leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management, and decision making.
Vaco LLCNewAccounts Receivable Analyst Vaco LLCAccounts Receivable AnalystLong Island, NY$80,000–$95,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. This role is responsible for maintaining accurate AR records, ensuring proper reconciliation between subledgers and the general ledger, and handling intercompany offset transactions with international entities.
TemPositions Group Of CompaniesNewAccounts Receivable Specialist TemPositions Group Of CompaniesAccounts Receivable SpecialistGarden City, NY$28–$30 / hourTemporaryContractorFull timeThis role is responsible for managing customer accounts, ensuring timely collections, and supporting accurate billing and cash flow. Description:We are seeking a motivated and detail-oriented Accounts Receivable / Collections Representative to join our finance team.
Vaco LLCNewCommunity Manager Vaco LLCCommunity ManagerNew York, NY$100,000–$120,000Role Responsibilities & Required ExperienceOversee daily operations, resident relations, and overall community experience for a New York residential property (500+ units), collaborating closely with on-site management, operations, and maintenance teams. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.
AramarkNewController - Chauncey Hotel & Conference Center AramarkController - Chauncey Hotel & Conference CenterPrinceton, NJ$64,400–$116,725The Controller oversees financial operations for the Chauncey Hotel and multiple related properties ensuring accurate financial reporting, strong internal controls, regulatory compliance, and effective financial support to hotel operations. Chauncey features luxurious guest rooms, a conference center, event space, indoor saltwater pool and state of the art fitness center, dining room, lobby bar and a helipad.
Union Beer DistributorsNewOn Premise – Entry Level Sales Representative - Brooklyn Union Beer DistributorsOn Premise – Entry Level Sales Representative - BrooklynManhattan, NY$55,000–$60,700 / yearCustomers are offered an extensive portfolio of world class beer, cider, kombucha, wine, spirits, and non-alcoholic beverages. Union Beer Distributors, a division of the Sheehan Family Companies, is a beverage distribution company with facilities in Brooklyn, New York and Secaucus, New Jersey.
Union Beer DistributorsNewOff-Premise Chains Sales Representative Union Beer DistributorsOff-Premise Chains Sales RepresentativeQueens, NY$55,000–$60,700 / yearHired candidates will be responsible for forming relationships with our existing Off-Premise accounts, developing relationships with new and leveraging those relationships to increase sales and distribution of our products throughout the assigned geography. Valid NYS driver's license depending on the territory you are assigned this position requires you to own or have access to a car-90% of all sales routes require a vehicle.
Union Beer DistributorsNewOff Premise Wine & Spirits Sales Representative - Blueprint Brands - Brooklyn, NY Union Beer DistributorsOff Premise Wine & Spirits Sales Representative - Blueprint Brands - Brooklyn, NYManhattan, NY$55,000–$60,700 / yearBlueprint Brands are currently looking for an Off-Premise Sales Rep to sell, promote and grow our ever-expanding portfolio in the world's most fast-paced, competitive, and demanding market – NYC. Work alongside beer team to field and follow up on leads, consult on beverage programs, and be available to for supplemental tasting appointments and product information.
Six Flags Great AdventureNewSales Support Assistant, Group Sales Six Flags Great AdventureSales Support Assistant, Group SalesJackson, NJWorks closely with Accounts Receivable and Accounts Payable teams to check client billing, manage client communication, assist with accounts receivable or delinquent payment collections, and maintain accurate financial records. Collaborate with the Sales Support Area Manager and Event Execution Area Manager to ensure seamless coordination and top-tier client service.
Union Beer DistributorsNewOff Premise Beverage Sales Representative Union Beer DistributorsOff Premise Beverage Sales RepresentativeLower East Side, NY$55,000–$60,700 / yearHired candidates will be responsible for forming relationships with our existing Off-Premise accounts, developing relationships with new Off-Premise accounts, and leveraging those relationships to increase sales and distribution of our products throughout the assigned geography. As a representative, you will have the exciting opportunity to sell, promote, and contribute to the growth of our expansive portfolio in the fast-paced, highly competitive, and demanding market of New York City.
White & Case LLPNewSenior Specialist, Billing Revenue Controller White & Case LLPSenior Specialist, Billing Revenue ControllerPECK SLIP, NY$104,000–$143,000 / yearMinimum Requirements: Bachelor’s degree or U.S. equivalent in Finance, Accounting, or a related field, plus at least 2 years of professional experience as a Billing Coordinator, Specialist, or a related occupation/job title/position performing billing, collections, or financial operations within an international law firm. Prepare and review reports for clients, partners, inventory teams, Firm management, and other internal parties to track Work in Progress (WIP), Annual Revenue (AR), billings, and other statistics including client and matter profitability.
Waste ConnectionsNewAccount Receivable Clerk- Queens NY Waste ConnectionsAccount Receivable Clerk- Queens NYJamaica, NY$22–$23This role is essential to maintaining financial accuracy, supporting customer relationships, and ensuring timely resolution of outstanding accounts. Royal Waste Services is seeking a detail-oriented and results-driven Accounts Receivable Clerk to join our Queens, NY team.
Waste ConnectionsNewCustomer Service Supervisor Waste ConnectionsCustomer Service SupervisorJamaica, NY$28–$30The Customer Service Supervisor oversees the daily operations of the customer service department, ensuring high‑quality service delivery, accurate order processing, and effective communication between customers, drivers, and operations. We operate with a culture of trust, empowerment, and accountability — where self‑directed, motivated leaders can grow their careers and make a meaningful impact.
AtriumNewMedical Billing Specialist AtriumMedical Billing SpecialistTrenton, NJ$23–$25 / hourOur client is a long-standing and well-respected non-profit healthcare organization looking for an experienced Medical Billing Specialist to join and assist their ever-growing team! By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners.
Company ConfidentialNewA/R Manager Company ConfidentialA/R ManagerBrooklyn, NY$55–$60 / hourFull timeDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Vendor & Agency Oversight: Monitor third-party freight claim services to ensure timely filings against carriers, and audit A/R recovery agency commissions for monthly billing accuracy.
Company ConfidentialBookkeeper Company ConfidentialBookkeeperFlorham Park, NJFull time2+ years of combined bookkeeping and office management experienceStrong experience with accounting software such as QuickBooks, Sage, or similar systemsProficiency in Microsoft Office Suite, particularly Excel and WordUnderstanding of GAAP principles, general ledger accounting, and financial reportingHighly organized with strong attention to detail and ability to maintain confidentialityExcellent communication and interpersonal skillsHigh school diploma required; degree in Accounting, Finance, or Business preferred. Process accounts payable and accounts receivable transactions, including vendor invoices, check processing, client invoicing, and collectionsPerform monthly bank and credit card reconciliationsPrepare monthly financial reports, including profit & loss statements and balance sheetsHandle sales tax payments, prepare 1099s, and assist with year-end audits.
Company ConfidentialGeneral Manager Company ConfidentialGeneral ManagerNew York, NY$175,000–$185,000 / yearFull timeDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Company ConfidentialCommunity Manager - TM Company ConfidentialCommunity Manager - TMNew York, NY$110,000–$120,000 / yearFull timeRole Responsibilities & Required ExperienceOversee daily operations, resident relations, and overall community experience for a New York residential property (500+ units), collaborating closely with on-site management, operations, and maintenance teamsBring 7-10+ years of proven community or property management experience in a large-scale NYC residential setting, with strong working knowledge of building operations, maintenance coordination, and NYC real estate regulationsManage Accounts Receivable with a focus on rent collections, delinquency reduction, and accurate entry of lease charges; prepare budgets, forecasts, and detailed financial reporting (budgets vs. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.
Company ConfidentialProperty Manager Company ConfidentialProperty ManagerNew York, NY$110,000–$120,000 / yearFull timeRole Responsibilities & Required ExperienceOversee daily operations, resident relations, and overall community experience for a New York residential property (500+ units), collaborating closely with on-site management, operations, and maintenance teamsBring 7-10+ years of proven community or property management experience in a large-scale NYC residential setting, with strong working knowledge of building operations, maintenance coordination, and NYC real estate regulationsManage Accounts Receivable with a focus on rent collections, delinquency reduction, and accurate entry of lease charges; prepare budgets, forecasts, and detailed financial reporting (budgets vs. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.
Company ConfidentialNewAccounts Receivable Manager Company ConfidentialAccounts Receivable ManagerBrooklyn, NY$50–$60 / hourFull timeDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Proven ability to lead teams, streamline processes, improve cash flow, and maintain strong relationships with customers, vendors, and internal departments in fast-paced environments.
StrideNewRemote Credit & Collections Analyst StrideRemote Credit & Collections AnalystNew York, NYRemote$23.40–$27.50 / hourThe ideal candidate will have a minimum of 3 years of collection experience, strong negotiation skills, and be comfortable working with multiple systems including Excel and Salesforce. Stride, Inc. is seeking a Collections Specialist to manage student loan verifications and collections activities.
Mai PlacementNegotiator/ Collections Specialist Mai PlacementNegotiator/ Collections SpecialistNew York, NYWe are seeking a sharp, persistent, and highly organized Negotiator / Collections Specialist to join a fast-paced litigation and collections environment focused on merchant cash advance matters. In this role, you will manage a high volume of active files, communicate directly with business owners who are in default, and negotiate settlement agreements to resolve outstanding balances.
UPstartNewSenior Collections Specialist UPstartSenior Collections SpecialistNew York, NYRemote$27.45–$37.98 / hourDeliver Results: Excel in collections performance by exceeding KPIs, such as dollars collected per productive hour and promise‑to‑pay (PTP) commitments kept within 7 days of Right Party Contact (RPC).Drive Innovation: Contribute to improving collections practices by participating in initiatives to enhance borrower support, process efficiency, and program outcomes. How You'll Make An ImpactEmpower Borrowers: Leverage your expertise in collections to offer personalized solutions to help borrowers bring their accounts current through effective negotiation, empathy, and a deep understanding of payment plans and delinquency management.
Topaz HRCollections Paralegal Topaz HRCollections ParalegalToms River, NJFull timeThe Collections Paralegal will assist attorneys in managing the legal collection process, ensuring compliance with all regulations, and maintaining accurate records for clients. Partnering with over 5200 businesses, our client has a proven track record of strong business relationships and elevated service.
Princeton UniversityLibrary Collections Specialist V Princeton UniversityLibrary Collections Specialist VPrinceton, New JerseyAs a fully engaged member of the Mendel staff, the Library Collections Specialist will help to serve Princeton’s vibrant music and performing arts community, which includes the Department of Music and the programs in dance, music theater, and theater at the Lewis Center for the Arts. We invite qualified candidates to join the Princeton University Library team, which advances world-class research, provides dynamic services and access to diverse resources, and is actively committed to building a culture that welcomes all.
Brother International CorporationAnalyst, Collections Brother International CorporationAnalyst, CollectionsBridgewater, New Jersey$60,000–$70,000 / yearThis role develops and recommends payment agreements, maintains customer account reconciliation, forecasts customer payments, and prepares status reports to be circulated to the impacted business divisions. Role Overview: The Analyst, Collections is responsible for all collections on assigned customers which includes maintaining internal and external customer relationships, and identifying, investigating, and resolving collection issues.
Happy MoneyNewSenior Collections Specialist Happy MoneySenior Collections SpecialistNew York, NY$50,000–$60,000 / yearThrough its proprietary lending platform, Hive, Happy Money delivers a fully digital experience that simplifies borrowing for consumers and helps credit unions, banks and asset managers diversify balance sheets and scale with confidence. Happy Money's end-to-end loan origination and participation programs provide partners with turnkey access to high-performing assets, underpinned by disciplined credit expertise and robust risk management.
Silvi Concrete Products, Inc.NewCollections Specialist Silvi Concrete Products, Inc.Collections SpecialistFairless Hills, PennsylvaniaPartnering with collections management and staff to support collection efforts while also gaining an understanding of the underlying processes that may be creating collection challenges. Creates credit memos / settles disputes by working with sales, QC and billing clerks to gather information and draft memorandums in a timely manner.
Career DevelopersNewCollections Attorney (Hybrid in Newark, NJ) (Full-Time) (Law Firm) Career DevelopersCollections Attorney (Hybrid in Newark, NJ) (Full-Time) (Law Firm)Newark, NJ$225,000–$275,000 / yearThis includes evaluating current receivables, initiating communications, and determining the appropriate steps to collect on outstanding receivables, including letters, settlement offers, formal litigation, and post-judgment collection. We are seeking an In-House Collections Attorney who will work closely with the Firm's General Counsel and finance team to address the full collections lifecycle, from client outreach to litigation when needed.
ClarityPay Program Services LLCNewHead of Collections, Director/VP ClarityPay Program Services LLCHead of Collections, Director/VPNew York, NY$175,000–$225,000 / yearWe give businesses and their customers peace of mind by solving complex credit challenges with precision, speed, and intelligence, combining deep expertise with advanced technology, to simplify the experience and deliver better outcomes, every time. This is a high-impact leadership role responsible for defining the strategic roadmap for collections, scaling our operational capabilities, and pioneering the industry's shift toward AI-assisted, digital-first recovery models.
EnovaNewCashNetUSA Outbound Collections Representative (Remote) EnovaCashNetUSA Outbound Collections Representative (Remote)New York, NYRemoteResponsibilities Conduct outbound calls to customers with overdue accounts to discuss payment status and negotiate payment arrangementsMaintain accurate and detailed records of all collection activities and customer interactions in Enova's CRM systemIdentify and address account discrepancies or issues that may impact payment collectionCollaborate with the collections team to develop and implement effective collection strategies and proceduresEnsure compliance with federal, state, and local collection regulations and company policiesProvide exceptional customer service while handling sensitive financial information and maintaining professionalismRequirements 2 or more years of experience in a collections role, preferably in an outbound collections capacityStrong communication and negotiation skills with the ability to handle challenging conversations tactfullyExcellent organizational skills and attention to detailProficiency in using CRM software and Google Office SuiteAbility to work independently and as part of a team in a fast-paced environmentKnowledge of relevant collection laws and regulationsCompensation The budgeted hourly rate for this position is $21.00. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)Employee recognition and rewards programCharitable matching and a paid volunteer day…Plus so much more!
Valley Stream Corporate OfficeSkilled Nursing Collections Specialist Valley Stream Corporate OfficeSkilled Nursing Collections SpecialistValley Stream, New YorkNational Health Care Associates, a premier provider of long-term care and short-term rehabilitation services, is seeking an experienced Skilled Nursing Collections Specialist to join our Accounts Receivable team at our Corporate Office in Valley Stream, NY, on Long Island’s south shore near the Queens border. Review high-dollar, challenged accounts referred by facilities and determine appropriate next steps in the collection process, which will include but is not limited to:Communicate with responsible parties to resolve outstanding balances prior to attorney referral.
Transworld SystemsNewRemote Collections Specialist - Paid Training & Growth Transworld SystemsRemote Collections Specialist - Paid Training & GrowthNew York, NYRemoteTransworld Systems Inc. is seeking a Remote Collections Representative who will be responsible for managing inbound and outbound calls related to past due accounts. Successful candidates will showcase professional phone etiquette and strong customer service skills.#J-18808-Ljbffr.
LAW OFFICE OF OLGA SKLYUT PCNo-Fault Collections Specialist — Law Firm LAW OFFICE OF OLGA SKLYUT PCNo-Fault Collections Specialist — Law FirmBrooklyn, NY$52,000–$65,000 / yearA busy No-Fault law firm specializing in medical provider recovery seeks a Collections Specialist experienced in New York No-Fault (PIP) billing and collections. The ideal candidate is detail-oriented, familiar with the No-Fault regulatory framework, and comfortable working in a fast-paced, deadline-driven legal environment.
Edgewood PropertiesProperty Management Accounts Receivable/ Collections Edgewood PropertiesProperty Management Accounts Receivable/ CollectionsPiscataway, New JerseyGiven ongoing construction and development plans, our current apartment portfolio of 6,000 plus units is expected to double in the next couple of years and rise to over 12,000 units in the next five years. We're currently seeking a Property Management Accounts Receivable/ Collections for our multi-family portfolio of properties, with at least 2 years of general accounting experience.
Hilldun CorporationSenior Collections Associate Hilldun CorporationSenior Collections AssociateNew York, New York$50,000–$65,000Responsibilities: Develop knowledge of the factoring industry and understand the difference between disputes, adjustments, and the difference between eligible and ineligible. With a rich history and a strong commitment to serving our clients, we provide innovative financial solutions that support businesses in the fashion sector.
Hilldun CorporationCollections Associate Hilldun CorporationCollections AssociateNew York, New York$40,000–$60,000With a rich history and a strong commitment to serving our clients, we provide innovative financial solutions that support businesses in the fashion sector. Our company is known for its dedication to excellence, forward-thinking approach, and a team of professionals who are passionate about the fashion industry.
TrueMLNewRemote Collections Strategy Lead TrueMLRemote Collections Strategy LeadNew York, NYRemote$100,000–$150,000 / yearThe ideal candidate will have over 8 years of experience in Collections Analytics, expert SQL skills, and proficiency in data visualization tools. TrueML is seeking a Senior Strategic Analyst for Collections Performance to drive performance strategy through analysis and actionable insights.
Kaufman Borgeest & RyanNewAccounts Receivable & Collections Coordinator - NYC, Westchester or Parsippany, NJ Kaufman Borgeest & RyanAccounts Receivable & Collections Coordinator - NYC, Westchester or Parsippany, NJNew York, NY$32.97–$41.21The salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, years of experience within the job, years of experience within the required industry, education, etc. The candidate may have the option to work in the New York City, Westchester or Parsippany, New Jersey office.
A to Z MediaNewAccounts Receivable and Collections Associate - Part Time A to Z MediaAccounts Receivable and Collections Associate - Part TimeNew York, NYPart timeCommunicate with internal teams (sales, production, accounting) to address invoicing errors, track job details (like shipment status or inventory), and confirm the status of client accounts. Perform day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data.
First Atlantic Federal Credit UnionAsset Recovery / Collections Specialist First Atlantic Federal Credit UnionAsset Recovery / Collections SpecialistEatontown, NJWe are seeking an Asset Recovery Clerical Full Timeto assist First Atlantic Federal Credit Union to live out our Mission and Vision by working directly with the VP of Finance and the Asset Recovery Supervisor to provide best value financial services to members by providing outstanding service to both external and internal members. Responsible for other aspects of the collections, resolve member issues, assist with repossession paperwork, calls to vendors/support, handle paperwork and work with member on total losses.
Henry J Austin Health CenterNewBilling and Collections Specialist Henry J Austin Health CenterBilling and Collections SpecialistTrenton, NJFull timeProvider billing and collections experience (3 years) with an understanding of medical insurances ie; Medicare, Medicaid, Managed Care, and Commercial insurances, and a thorough understanding of medical insurance billing basics, ie; charges, allowed amounts, payments, adjustments, denials, capitation, eligibility, coordination of benefits. This position collaborates closely with the Revenue Cycle Manager & Revenue Cycle Supervisor, to ensure the seamless execution of day-to-day operations within the Billing Department.
Transworld SystemsNewRemote Student Loan Collections Specialist Transworld SystemsRemote Student Loan Collections SpecialistNew York, NYRemote$18–$25 / hourCandidates must possess a high school diploma and relevant skills such as professional phone etiquette and strong customer service aptitude. The ideal candidates will be problem solvers with the ability to handle calls effectively while maintaining confidentiality.#J-18808-Ljbffr.