KEYWORDS: call center manager, inside sales manager, customer retention manager, contact center manager, customer service manager, inside sales, call center operations, customer retention, automotive parts, auto parts, aftermarket parts, classic car parts, vehicle restoration, parts fitment, counter sales, team leadership, coaching, performance management, order management, customer experience, escalation management, sales management, Atlanta, North Georgia, conversion. This is a hands-on leadership role running daily call center operations, coaching a team of eight representatives, resolving escalated customer issues, and driving repeat business through proactive customer follow-up.