Troubleshoot production issues involving billing errors, failed accounting, reversals, interfaces, reports, authorizations, master data, user questions, closeout-related activity, custom reports, interfaces, forms, workflows, batch jobs, security/authorization issues, and failed transactional processing. SPA provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.