p>• HS diploma or GED, required • 1+ year of experience working directly with customers or patients required • Experience in healthcare, criminal justice, or a similar dynamic field preferred • Ability to perform observe collections and collect biological specimens, required • Ability to work professionally with no on-site supervision, required • Strong attention to detail with excellent verbal and written communication skills, required • Ability to work effectively handling tight deadlines and de-escalating communications with participants in potentially stressful or dynamic situations with no on-site supervision • Basic computer skills, required • Light to moderate physical effort (lift/carry up to 25 lbs.), and sitting/standing for long periods of time, required • Ability to wear scrubs and protective devices (gloves), required. • Collect, log, order, process, and ship urine, oral, and/or hair specimens to the laboratory • Maintain organization of the collection site • File requisitions, chain of custody forms, and associated paperwork • Collect and scan insurance, as applicable • Order Supplies (requisition forms, gloves, collection supplies etc.) and maintain inventory at practice location to ensure collection supplies are always available • Communicates client inquiries to Manager and/or Client Services team • All other duties as assigned.