Jacksonville, FL30+ days ago
p>Clearly document all internal and external communication in NetSuite, weekly summary, and detailed aging report Verbal and written communication with customers and sales reps regarding overdue balances and account status is clear and professional Collection calls are made with intent to keep and improve customer relations Provide excellent customer service to internal team members and external customers, always Respond to incoming calls, emails, MS Teams, and Twist from internal Team Members and external customers timely and professionally Generate Statements Processes request for invoice copies, statements, refund, signed proof of delivery, timely Assist with variety of other task and special projects as assigned. 1 - 2 years' experience in Accounts Receivable, credit function and customer service orientated role or a similar or related position Excel, VLOOKUP, Word, MS Office, Outlook, Gmail, Teams, Twist Experience in corporate collections and interaction with a large customer base Experience in a high-volume call center Preferred industry experience; tire/wheels, auto parts, manufacturing, distribution Knowledge in NetSuite a plus.