In this high-volume, phone-based role, the Ambulatory Access Center Representative serves as the primary voice patients and families rely on—handling inbound and outbound calls to schedule appointments, coordinate care, and guide patients across pediatric primary, specialty, and surgical services. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting.