Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Licensed Clinical Social Worker (LCSW) - Illinois Department of Financial and Professional Regulation, Licensed Clinical Social Worker (LCSW) - Missouri Division of Professional Registration, Licensed Master Social Worker (LMSW) - Missouri Division of Professional Registration. Active Listening, Case Management, Computer Literacy, Critical Thinking, Customer Empathy, Family Support, Interpersonal Relationships, Oral Communications, Patient Advocacy, Patient Education, Problem Solving, Time Management, Written Communication Grade .