REQUIRED KSA FOR SUCCESSFUL PERFORMANCE OF JOB DUTIESKnowledge of:The City of Richmond communityBasic cleaning practices and proceduresPrinciples and practices of effective customer serviceMethods and techniques of effective communicationExcellent customer service skills Applicable City of Richmond rules and safety regulationsSkill in:Working independently and on a team or in a group settingReading, interpreting, and following a variety of instructionsCommunicating effectively, both orally and in writingRemaining professional and courteous when dealing with disorderly patronsMaintaining basic and accurate records and other reports as neededExercising sound judgmentRecognizing unusual, hazardous, or emergencies and taking appropriate actions according to specified regulations Ability to:Interact with vulnerable individuals with varying challenges in a respectful and empathetic mannerModel positive behaviorsTo follow instructions and program proceduresWear proper personal protective equipment (PPE) as requiredFollow safety and OSHA guidelinesWork independentlyEstablish and maintain effective working relationship with facility users, staff, general public and city employeesWork varying hours, nights, weekends, holidays, and special events as scheduledWork under varied conditions, including inclement weather Additional Information Application and Selection ProcessTo Apply: Interested individuals must apply online by fully completing the City of Richmond Employment Application, including answers to supplemental questions. Minimum Qualifications Required Education and Experience High school diploma or GED equivalentOne to three years of community outreach, security, customer service, janitorial, or other relevant experienceProof of completion from a related job training program, such as RichmondBuild or RichmondWorks, may substitute for work experience Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilitiesRequired Licenses or Certifications Must be able to travel to various locations within and outside of Richmond to meet program needs and to fulfill the job responsibilities.