TRAINING AND EXPERIENCE Five (5) years of progressively responsible experience in customer service, public administration, project coordination, or a related field, with demonstrated experience providing exceptional customer service, responding to inquiries, resolving issues, coordinating with internal and external stakeholders, and effectively communicating with members of the public. Acts as a central point of contact and "development concierge" for projects, coordinating communication between applicants and City departments, identifying potential issues early in the review process, facilitating timely resolution of development-related concerns, and promoting a transparent, efficient, and customer-focused development experience.