Alumni Relations Operations Analyst Reed Smith USAlumni Relations Operations AnalystPittsburgh, AlleghenyFull timePartner with firmwide administrative, operational, and data teams—including more senior Alumni Relations data roles as applicable—to obtain data segmentations, align data definitions, ensure consistency across systems, resolve cross-functional data issues, support forward-looking analytics, and operationalize data insights. • Maintain, cleanse, and enrich alumni data across multiple systems and sources, ensuring accuracy, completeness, and consistency of contact, employment, location, and affiliation data; review and remediate data quality issues, including formatting inconsistencies, incomplete fields, and duplicate records; and perform regular data quality checks, audits, and reconciliations.
Registered Nurse (RN) - Neurosurgery - Belle Vernon Advocate AuroraRegistered Nurse (RN) - Neurosurgery - Belle VernonBelle Vernon, PAMust demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation .
Registered Nurse (RN) - Neurosurgery - McDonald Advocate AuroraRegistered Nurse (RN) - Neurosurgery - McDonaldWashington, PAMust demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation .
NewOutreach Manager New Directions Mental HealthOutreach ManagerPittsburgh, PA$80,000–$85,000 / yearFull timeAs a key representative of Transformation Mental Health, the Outreach Manager will build and maintain relationships with referral partners, healthcare providers, schools, and community organizations while helping connect individuals and families with access to quality behavioral healthcare services. The Outreach Manager (Business Development) plays a critical role in driving growth, expanding referral partnerships, and strengthening community presence across an assigned territory.
Outreach Representative Highmark IncOutreach RepresentativeWorking at Home, PAStrong active listening skills with the ability to act sensitively toward diverse people and situations .Ability to successfully interact with external customers, peers, colleagues, and management team. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
Community Relations Representative Lifesteps IncCommunity Relations RepresentativeButler, PAPosition Requirements: High School Diploma / GED with 2 years of sales, non-profit development, communications, fundraising, or public relations experience Excellent verbal communication and written communication, including editing and proofreading Knowledge of Microsoft Office suite Current and valid Drivers License and automobile insurance Ability to travel using own vehicle - mileage reimbursement possible. The Public Relations Rep (known at Lifesteps as a Community Relations Rep) will assist with coordinating special events and fundraisers, including planning, logistics, and outreach to current and prospect donors to secure funds to support the agency.
Manager, Outreach PSD University of Pittsburgh Medical CenterManager, Outreach PSDPittsburgh, PABachelor's Degree in Health Care, Business Administration or related field and 10 years of previous experience in healthcare sales or related physician relations required, OR RN License and 10 years of previous experience in healthcare sales or related physician relations required, OR statement with Master's Degree in Health Care, Business Administration or related field and 8 years of previous experience in healthcare sales or related physician relations required. Spends large portion of time actively visiting with referring and community-based physicians in the UPMC/STAT MedEvac service area and communicating information about UPMC's new faculty, programs, services, and educational opportunities.
Outreach Coordinator Goodwill of SWPAOutreach CoordinatorPittsburgh, PennsylvaniaThe Outreach Coordinator cultivates a healthy workplace and service environment by leading with cultural competence, ensuring outreach is linguistically appropriate and accessible to diverse populations, encouraging change efforts in support of Goodwill’s continuous improvement efforts, fostering teamwork, valuing relationships with all stakeholders (clients, staff, agency partners) and driving services to achieve maximum impact on participant outcomes. Responsibilities include strategically developing and enhancing regional community outreach and recruitment; staff oversight and support; data management and reporting; direct support for daily operations; and serving as a key point of contact in facilitating the referral and warm hand-off community members to the Welcome Center for enrollment in Goodwill’s programs and services.
Outreach Specialist - Men''''s Shelter Light of Life Rescue MissionOutreach Specialist - Men''''s ShelterPittsburgh, PAThe Outreach Specialist assists the street homeless who enter the Emergency Shelters Day Center, meeting their immediate needs and referring them to other community partners when appropriate. The position serves a dual role in both outreach and internal direct care while collaborating with Shelter Managers, Case Workers, and Care Support Specialists as needed.
Engineering Outreach Intern - College of Engineering - Dean's Office Carnegie Mellon UniversityEngineering Outreach Intern - College of Engineering - Dean's OfficePittsburgh, PennsylvaniaWith ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn’t imagine the future, we invent it. The College of Engineering is seeking a an intern in the College of Engineering, the candidate will work closely with the Director of Engineering Outreach to: Work with community partners in the Greater Pittsburgh community who serve K-12 students.
NewEngineering Outreach Intern - College of Engineering - Dean''''s Office Carnegie Mellon UniversityEngineering Outreach Intern - College of Engineering - Dean''''s OfficePittsburgh, PAWith ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn't imagine the future, we invent it. The College of Engineering is seeking a an intern in the College of Engineering, the candidate will work closely with the Director of Engineering Outreach to: Work with community partners in the Greater Pittsburgh community who serve K-12 students.
Outreach Coordinator - College of Engineering - Dean's Office Carnegie Mellon UniversityOutreach Coordinator - College of Engineering - Dean's OfficePittsburgh, PennsylvaniaWith ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn’t imagine the future, we invent it. The Dean’s office of the College of Engineering is seeking an Outreach Coordinator that will lead the implementation of creative outreach, engagement, and partnership strategies that support K–12 STEM education initiatives.
Outreach Coordinator - College of Engineering - Dean''''s Office Carnegie Mellon UniversityOutreach Coordinator - College of Engineering - Dean''''s OfficePittsburgh, PAWith ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesnt imagine the future, we invent it. The Deans office of the College of Engineering is seeking an Outreach Coordinator that will lead the implementation of creative outreach, engagement, and partnership strategies that support K12 STEM education initiatives.
Outreach Specialist - Women's Shelter Light Of Life Rescue MissionOutreach Specialist - Women's ShelterPittsburgh, PAWorks with a team that includes other organizations and Light of Life staff to address general homeless issues and build relationships with those who live in the street. Establish mutual trust and create a safe, authentic environment so that the clients continue to move away from the issues that have kept them in addiction and homelessness.
Outreach Specialist - Men's Shelter Light Of Life Rescue MissionOutreach Specialist - Men's ShelterPittsburgh, PAThe position serves a dual role in both outreach and internal direct care while collaborating with Shelter Managers, Case Workers, and Care Support Specialists as needed. The Outreach Specialist assists the street homeless who enter the Emergency Shelter's Day Center, meeting their immediate needs and referring them to other community partner s when appropriate.
Supplier Diversity Outreach Lead Michels CorpSupplier Diversity Outreach LeadWashington, PAWhat it takes: • Bachelor's degree in business management, Supply Chain Management, or other related field and 5+ years of Supplier Diversity, Procurement, and/or Supply Chain Management experience, or an equivalent combination. Success in this role requires excellent relationship‑building skills, strong networking abilities, and the confidence to collaborate and present effectively to both internal and external stakeholders.
General Volunteer Opportunity - Coalition for Christian Outreach Coalition For Christian OutreachGeneral Volunteer Opportunity - Coalition for Christian OutreachPittsburgh, PAA Catalyst builds or sustains CCO ministry on a particular campus at a volunteer level, gaining or sustaining campus access for CCO, building awareness or CCO and collaboration with local churches, and engages CCO's Campus Ministry Strategy with students in collaboration with CCO Area Leadership and the Department of Strategic Partnerships. Establish CCO Campus Ministry brand and presence as a collaborator for campus ministry on campus and in the local church communityEquip students in biblical discipleship & spiritual formation developing students as leaders on campus and in the church.
Community Based Workforce Manager Arc Human Services IncCommunity Based Workforce ManagerCanonsburg, PAThis role involves managing a team dedicated to improving community engagement and service delivery, ensuring that the organizations goals are met through effective workforce management and strategic planning. The Community Based Workforce Manager at ARC Human Services is responsible for overseeing and coordinating community outreach programs and initiatives.
Field Community Executive -PA HumanaField Community Executive -PAPittsburgh, PennsylvaniaRemoteThe Field Community Executive works with agents and their leaders to create plans that drive new enrollments, increase retention of existing members, and build meaningful relationships with community organizations and influencers. The Field Community Executive works directly in the field to identify opportunities, build relationships, and activate strategies that contribute to sales growth, branding, and increased community presence.
Manager of Community Partnerships & Resident Programs TREK Development GroupManager of Community Partnerships & Resident ProgramsPittsburgh, PAFull timeThe Manager of Community Partnerships & Resident Programs takes pride in the community and motivates others to do the same, through supporting staff and residents and encouraging co-investment for the quality of life in the community. Minimum 2-3 years of experience in supportive services, case management, social work, community outreach, or related roles- preferably in affordable housing, property management, or nonprofit settings.
Service Coordinator Community Services Trinity HealthService Coordinator Community ServicesPittsburgh, PABachelor's Degree with major course work in Social Work, Psychology, Sociology, Gerontology, Anthropology, Political Science, Theology, History, Criminal Justice, Counseling, Education or, Registered Nurse AND 2 years of related human services experience. High School diploma with 12 college credit hours in Social Work, Psychology, Sociology, Gerontology, Anthropology, Political Science, Theology, History, Criminal Justice, Counseling, Education AND 6 years of related human services experience.
Move-In Coordinator - Assisted Living Community Senior Lifestyle CorpMove-In Coordinator - Assisted Living CommunityNew Kensington, PAWe are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. Support marketing team by assisting with tours, responding to telephone inquiries, hosting functions, and community outreach as needed.
Employment Specialist Community Treatment Team Masco CorporationEmployment Specialist Community Treatment TeamPittsburgh, PAMaster’s degree in Human Service and (1) year of practical experience OR Bachelor’s degree in Human Service such as; sociology, social work, psychology, criminal justice, gerontology, counseling, education or nursing and (3) years of experience in a related field. Collaboration: Working closely with other members of the Community Treatment Team, including therapists, case managers, and psychiatrists, to ensure that employment goals are integrated into the overall treatment plan for each person served.
Associate Vice President of Community Health & Well-Being - Division of Student Affairs Carnegie Mellon UniversityAssociate Vice President of Community Health & Well-Being - Division of Student AffairsPittsburgh, PennsylvaniaUniversity Health Services is fully accredited by the Accreditation Association for Ambulatory Health Care (AAAHC) and delivers a comprehensive range of student‐focused clinical and preventive services, including management of a robust student health insurance program, preventive health screenings, nutrition counseling and education, vaccinations, prescription refills, and more. In this role, you will be responsible for the strategic leadership and visionary direction of a multidisciplinary team and will champion the directors of Counseling & Psychological Services, University Health Services, and Wellness and Meaning-Making Programs in their successful management of operations and the advancement of programs and services.
Community Engagement Intern - College of Engineering - Dean's Office Carnegie Mellon UniversityCommunity Engagement Intern - College of Engineering - Dean's OfficePittsburgh, PennsylvaniaWith ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn’t imagine the future, we invent it. Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!
NewCommunity Engagement Intern - College of Engineering - Dean''''s Office Carnegie Mellon UniversityCommunity Engagement Intern - College of Engineering - Dean''''s OfficePittsburgh, PAWith ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn't imagine the future, we invent it. Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!
NewCommunity Engagement Liaison I3 Strategy PartnersCommunity Engagement LiaisonPittsburgh, PA$25Embedded in the community with broad, existing relationships across a range of organizations, businesses, and institutions — faith communities, FQHCs, community centers, barbershops, salons, advocacy groups, and social service providers. This initiative connects community members in your city and the anchor event city to skin health education, community screening events featuring licensed clinical volunteer providers, and resource navigation support.
Employment Specialist Community Treatment Team Trinity HealthEmployment Specialist Community Treatment TeamPittsburgh, PAMINIMUM QUALIFICATIONS: Master's degree in Human Service and (1) year of practical experience OR Bachelor's degree in Human Service such as; sociology, social work, psychology, criminal justice, gerontology, counseling, education or nursing and (3) years of experience in a related field. Collaboration: Working closely with other members of the Community Treatment Team, including therapists, case managers, and psychiatrists, to ensure that employment goals are integrated into the overall treatment plan for each person served.
Remote Community Housing Coordinator Sigma Systems, Inc.Remote Community Housing CoordinatorPittsburgh, PennsylvaniaRemoteWe're seeking Community Housing Coordinators to work directly with members in the community, helping connect them with affordable housing resources and support services. This is an opportunity to build meaningful relationships, advocate for vulnerable populations, and make a real impact in people's lives every day.
Community Engagement Specialist Goodwill of SWPACommunity Engagement SpecialistPittsburgh, PennsylvaniaThe Community Engagement Specialist will oversee the daily operations of the Northside Common Ministries(NCM) food pantry, managing volunteer activities and expanding on shelter outreach efforts to foster robust community involvement. Goodwill of Southwestern Pennsylvania is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online.
Manager, Community Products Federal Home Loan Bank of PittsburghManager, Community ProductsPittsburgh, PAProvides excellent customer service and supports relationship d velopment with the Bank's strategic partners and other stakeholders necessary to encourage member use of the Bank's community investment products, and forges new alliances between members, community-based organizations, other funding entities and for-profit developers to better leverage community investment resources. Creates and makes presentations on community investment products to multiple audiences: Audiences include Board of Directors, Affordable Housing Advisory Council (Council), Bank management, Bank employees, members, community stakeholders, strategic partners.
Hospice Community Liaision AdvantageHospice Community LiaisionGreensburg, PennsylvaniaHospice Outreach Coordinator; Hospice Client Relations Manager; Hospice Partnership Specialist; Hospie Service Liaison; Hospice Account Executive; Hospice Outreach Coordinator; Hospice Client Relations Manager; Hospice Partnership Specialist; Hospie Service Liaison; Hospice Account Executive; Hospice Outreach Coordinator; Hospice Client Relations Manager; Hospice Partnership Specialist; Hospie Service Liaison; Hospice Account Executive; Our dedicated team of compassionate clinicians upholds a patient-first culture, making us a leading provider of essential therapy and nursing services throughout the post-acute care continuum.
Assistant Public Involvement Specialist Pyramid Consulting, IncAssistant Public Involvement SpecialistGreensburg, PA$27–$29 / hourElements of these plans could include the development of newsletters and fact sheets, website content, telephone information lines, news releases, public meetings, open houses, comment forms, mailing lists, and response to public inquiries. Must Have Skills: Minimum 3 years of experience in public outreach, stakeholder engagement, community relations, or communications support, preferably within utility, transmission & distribution, renewable energy, construction, permitting, or infrastructure projects.
Complex Case Coordinator (County ID Program Specialist 1 - LG) - Westmoreland County MH/ID Commonwealth of PennsylvaniaComplex Case Coordinator (County ID Program Specialist 1 - LG) - Westmoreland County MH/IDWestmoreland County, PAIn this County Intellectual Disabilities Program Specialist 1 position, you will serve as a Complex Case Coordinator for Dual Diagnosis and Cross-System services supporting both adults and children/youth identified as Seriously Mentally Ill (SMI) and dually diagnosed with an intellectual disability or Autism (IDA). WORK BEHAVIOR 2 - COMMUNITY OUTREACH/TRAINING Develops and conducts training to drop-in centers, underserved community outreach centers, and contracted providers to support individuals with dual diagnoses to increase knowledge about the mental health and intellectual disability systems.
Behavioral Health Department Manager Blackbird HealthBehavioral Health Department ManagerPittsburgh, PennsylvaniaBuild relationships with local pediatricians, PCPs, schools, universities, therapists, and community organizations through hosting provider meetings, delivering presentations, and tapping into networking opportunities within the market. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs.
Senior Manager, Government Relations FHLBank PittsburghSenior Manager, Government RelationsPittsburgh, PAHave a strong grasp of issues discussed at PPN events and in meetings with in-district stakeholders, such as: • FHLBank Advances • Letters of Credit • Affordable Housing Program • Affordable Housing Grant • Banking on Business • Community Lending Program • First Front Door and other Bank products and services. Provide leadership of the Banks In-District GR Program (the Public Policy Network (PPN)) to provide strategic vision and direction with a constant view to taking initiatives to position the Bank's in-district program to support achieving the Banks policy goals.
Event Coordinator / Guest Service Representative Nothing Bundt CakesEvent Coordinator / Guest Service RepresentativeCranberry Township, PA$14–$16 / hourJoy Creator Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
Principal Product Manager, Applied AI & Agentic Services Solutions Proofpoint IncPrincipal Product Manager, Applied AI & Agentic Services SolutionsPittsburgh, PA$200,300–$293,810 / yearIts charter is to identify high-value opportunities where AI can materially improve service delivery efficiency, analyst productivity, consistency, quality, scalability, and customer outcomes, then drive those opportunities from problem discovery through prototype validation, operational adoption, and transition into durable capabilities or differentiated offerings. The Services organization is creating a Principal Product Manager, Applied AI & Agentic Solutions role to lead the identification, incubation, and scaling of AI-enabled capabilities across how Proofpoint delivers services and how Services teams operate internally.
Territory Performance Manager Avis Budget GroupTerritory Performance ManagerPittsburgh, PennsylvaniaIn this field-based role, you will manage multi-site performance, build strong community relationships, support dealer development, and execute short- and long-term strategies that enhance fleet utilization, profitability, and overall territory growth. As the Territory Performance Manager, you will drive operational excellence, revenue growth, and market expansion across assigned Avis and Budget Local Market locations within a defined geographic territory.
IT Field Installer Express Wash ConceptsIT Field InstallerPittsburgh, PennsylvaniaExpress Wash Concepts (EWC), established in 2018, is the parent company of five award-winning express tunnel car wash brands: Moo Moo Express Car Wash, Flying Ace Express Car Wash, Clean Express Auto Wash, Green Clean Express Auto Wash, and Bee Clean Express Car Wash. Additionally, our leading community relations initiatives proudly contribute hundreds of thousands of dollars annually through EWC CARES, our outreach programs, encompassing both monetary donations and complimentary car washes.
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Hyper Wellness Representative Front Desk Restore Hyper Wellness + CryotherapyHyper Wellness Representative Front DeskPittsburgh, PA$15–$18 / hourThis role blends client care operations and sales expertise to deliver exceptional results while making a meaningful impact on clients wellness transformations in a dynamic health-focused environment. As a Hyper Wellness Representative youll be the face of the studio-creating welcoming experiences building client relationships and driving sales that support long-term health transformations.
Hyper Wellness Representative - Weekdays Restore Hyper Wellness + CryotherapyHyper Wellness Representative - WeekdaysPittsburgh, PA$15–$18 / hourThis role blends client care, operations, and sales expertise to deliver exceptional results while making a meaningful impact on clients wellness transformations in a dynamic health-focused environment. As a Hyper Wellness Representative, youll be the face of the studio-creating welcoming experiences, building client relationships, and driving sales that support long-term health transformations.
Hyper Wellness Representative - Weekdays RHWM042Hyper Wellness Representative - WeekdaysPittsburgh, PennsylvaniaRole OverviewAs a Hyper Wellness Representative, you’ll be the face of the studio—creating welcoming experiences, building client relationships, and driving sales that support long-term health transformations. This role blends client care, operations, and sales expertise to deliver exceptional results while making a meaningful impact on clients’ wellness transformations in a dynamic, health-focused environment.
Hyper Wellness Representative Front Desk RHWM042Hyper Wellness Representative Front DeskPittsburgh, PennsylvaniaRole OverviewAs a Hyper Wellness Representative, you’ll be the face of the studio—creating welcoming experiences, building client relationships, and driving sales that support long-term health transformations. This role blends client care, operations, and sales expertise to deliver exceptional results while making a meaningful impact on clients’ wellness transformations in a dynamic, health-focused environment.
Teammate Relations Specialist Dick's Sporting Goods IncTeammate Relations SpecialistPAWorking in close partnership with business leaders and HR partners, this role is accountable for driving issue resolution through effective investigation management and delivery of legally compliant and effective employee relations solutions to strengthen the positive teammate experience in a fast-paced retail environment. Collect data and present the Regional/area trends across employee relations cases to assess organizational needs and assist HR leadership in diagnosing root cause problems that impact overall organizational health.
Admissions Representative South University LLCAdmissions RepresentativePittsburgh, PAThe South University 125-year story-past, present, and future-is a history formed by the many individuals who have developed the education and spirit of community that have become our pledge to students, faculty, staff, alumni and supporters of South University. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email, video conference, and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe, and assess.
Retail Lead Store Associate CuraleafRetail Lead Store AssociateGreensburg, PA$18.50–$20.50 / hourCuraleaf Holdings, Inc. (TSX: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing, and celebrating the power of the plant. ***Please also note that while candidates who are Lawful Permanent Residents (such as those with Green Cards) are eligible for employment with, and are hired by Curaleaf, working for a company engaged in a business that grows and sells a product that is illegal under federal law might compromise the candidate's immigration status.
NewLead Store Associate CuraleafLead Store AssociateAvalon, FL$17.50–$19.25 / hourCuraleaf Holdings, Inc. (TSX: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing, and celebrating the power of the plant. ***Please also note that while candidates who are Lawful Permanent Residents (such as those with Green Cards) are eligible for employment with, and are hired by Curaleaf, working for a company engaged in a business that grows and sells a product that is illegal under federal law might compromise the candidate's immigration status.
Physician Relations Manager Highmark IncPhysician Relations ManagerPittsburgh, PAAssist in the AHN physician integration process within respective territories, coordinating provider education, facilitating connections with peers and hospital leadership, arranging facility tours (when appropriate), and ensuring thorough documentation to promote seamless experiences for new physicians. Serve as a point of contact for referring physicians, proactively addressing their basic needs, answering their questions, and ensuring their satisfaction with our services and the overall patient experience providing escalation of barriers to referral relationships for timely and effective resolution.