10% Utilize applicable software programs/websites such as but not limited to: myPellissippi, Banner (INB and SSB), Argos, BDMS, FAST, ETC, Studentaid.gov, TSAC portal, TNReconnect.gov, Gravyty Chatbot, Webex, college CRM, etc…and provide guidance to students/parents on how to navigate the applicable websites and assist students with accessing account information including: interpreting registration holds, providing prerequisite overrides, uploading secure documents, and clarifying financial aid and admissions requirements. Provide information to students, parents, staff, and general public regarding all enrollment and financial aid questions and/or requirements, including myPellissippi navigation, transcripts, payments, advising, testing, orientation, secure document upload, alerts and general information about the college and events in person, via telephone, email, US mail, and on-line using extensive knowledge of FERPA, College policy, State, and Federal Regulations.