Installs, tests, administers, and troubleshoots a variety of communication components and platforms, including: SIP as well as legacy analog circuits, T1 lines, transmission lines, circuit packs; VOIP, PSTN, Mobile and collaborates with Video Conferencing team; operates and maintains data test equipment, analyzes communications system data, and makes corrections to the system as needed. Senior team member that programs, analyzes, and resolves problems related to Unified Communications systems' software and hardware and is the tier 3 level support for the Enterprise Unified Communication platform; providing incident response and escalation within documented SLAs, including supporting and collaborating with help desk to mitigate end user issues.