Assist customer with questions about company services including but not limited to, warranty options and coverage, parts returns, credit and finance, rentals, shop and field machining, Transport, Used Parts, Fluids Lab, Hydraulic parts and service, EPS product support capabilities. ADDITIONAL RESPONSIBILITIES: Responds to service requests in a professional manner at all times (office, on call or at home).Reviews pro-formas prior to submitting to customer to ensure expectations are met and customer approval obtained in timely manner.