Customer Focus: Proven ability to gain insight into customer needs, identifying opportunities that benefit the customer, building and delivering solutions to meet customer expectations and establishing and maintaining loyal customer relationships, • Financial Acumen: Proven level of understanding of financial terminology, statements, cash flows, and concepts, and the ability to use this information to make informed critical business decisions within the scope of your role that have financial impact, • Inclusive Excellence: Proven ability to understand and respect different perspectives and cultures, demonstrating sensitivity to cultural norms, expectations, and ways of communicating, contributing to a work climate where differences are valued and supported, and apply others’ diverse experiences, styles, backgrounds, and perspectives to get results, • Problem Solver: Proven ability to solve problems by analyzing situations and apply critical thinking in order to resolve problems and decide on courses of action and implement the solutions developed in order to overcome problems and constraints, • Must successfully complete restaurant training program and maintain a willingness to learn. • Actively monitor each private event with a Demand for Excellence and a Passion for Hospitality, ensuring each guest is greeted upon arrival for scheduled event to review arrangements and introduce them to the Manager-on-Duty and the lead server, oversee event execution through entrée service and assist as needed to ensure proper timing and complete guest satisfaction, • Ensure items provided to guests/VIPs outside of the outlined contract are captured and accurately charged as intended to the client upon close out of the event, • Immediately seek to understand guest perspectives when complaints arise to quickly come to a suggested means of resolution with the focus on maintaining confidence and loyalty with our guests, • Foster relationships with guests/VIPs who book events in order to maintain a catalogue of repeat business while prospecting for new business, conducting a post-event follow up to ensure a “Raving Fan” experience was delivered and to inquire about repeat bookings.