The Problem Manager is the central owner of the Problem Management lifecycle for complex customer and production issues, working closely with Technical Support, Software Engineering, Controls Engineering, Site Operations, Customer Success, Product Management, Quality Assurance, Infrastructure, and third-party vendors to prevent repeat incidents and improve system reliability. The role reduces operational disruption by identifying root causes and coordinating corrective and preventive actions across WES, WCS, WMS, controls, PLCs, robotics, material handling equipment, databases, networks, and related integrations.