For this position, qualifying experience is defined as: Supervising or leading employees responsible for delivering IT customer-support services, including planning work, establishing priorities, assigning workloads, providing technical guidance, and resolving operational issues; Managing IT customer-support operations involving troubleshooting, incident or service-request resolution, customer assistance, training, or service-delivery improvement; Managing IT projects or IT capability portfolios by coordinating customer requirements, technical teams, resources, schedules, risks, and delivery of IT services or products; and. Veterans Preference Documentation (if applicable): Candidates claiming Veterans Preference must submit a DD-214 (Member Copy 4), or, if you are CURRENTLY serving on active duty, a statement of service from your unit which states the date you entered on active duty, the date you are separating, and the campaign medals you have received.