location_0_addressRegionName

location_0_addressCountryName

ONSITE

TEMPORARY

FULL_TIME

CONTRACTOR

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

UNKNOWN

Administrative Assistant

Technical End User Support: • Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems. • Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations.

KBSkills

ACTIVE

Immediate long term contract opportunity for an End User Engineer with direct client in Baltimore, MD. Trigyn's direct government client has a long-term contract opportunity in Baltimore MD for an End User Engineer. The particulars of the opportunity are below: NOTE: This contract position will be hybrid, long-term opportunity, and all candidates MUST BE LOCAL in order to be considered for this position. Please do not submit non-local candidates to this position as they will not be considered. Client will also not consider any candidates who need to relocate for this role. Candidates must be current residents of the MD/DC/VA areas, no exceptions. Description: The client is seeking a proficient and dedicated End User Engineer to join the team. This role is multifaceted, encompassing application packaging, SCCM & Intune administration, and serving as a technical escalation point for other end user teams. The ideal candidate will have a strong background in application packaging, with expertise in SCCM deployment and management, and troubleshooting complex end user issues. Responsibilities: Application Packaging: • Develop, build, and maintain application packages for deployment from SCCM as well as Intune. • Ensure compatibility, performance, and security of application packages, adhering to best practices and standards. • Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes. Intune Administration: • Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end user devices. • Implement and manage Intune profiles, compliance rules, and security settings to ensure a secure and productive end user environment. • Stay updated on Intune features and capabilities, leveraging new functionalities to enhance device management and user experience. SCCM Administration: • Administer Microsoft SCCM for software deployment, patch management, and endpoint configuration management. • Deploy, maintain, and upgrade Task Sequences for PXE imaging process. • Implement and manage SCCM scheduled deployments, compliance and reporting. Technical End User Support: • Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems. • Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations. • Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity. Education & Experience: Must have: • Minimum of 5 years of application packaging experience • Minimum of 5 years SCCM experience • Minimum of 2 years Azure/intune experience. BALTIMORE CITY RESIDENTS ARE ENCOURAGED TO APPLY! TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer.

Trigyn Technologies Inc

End User Admin/Engineer (SCCM/ Intune/ Packaging)

Analysis Skills

Applications Security

Best Practices

Capability Maturity Model Integration (CMMI)

Configuration Management

Government

Help Desk

ISO (International Organization for Standardization)

ISO 9001

Identify Issues

Information Technology & Information Systems

Maintenance Services

Microsoft Product Family

Microsoft Windows Azure

Process Improvement

Schedule Development

Security Compliance

Service Level Agreement (SLA)

Software Administration

Software Distribution

Software Patches

Software Upgrades

System Center Configuration Manager (SCCM)

Technical Support

User Interface/Experience (UI/UX)

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