Create and maintain positive relationships with event organizers, sponsors, tenant(s) and local user groupsDevelop and track performance metrics to deliver facility revenue and expenses in line with budget, identifying trends and recommending corrective action as neededCreate a culture of accountability which supports the organizational values Meet or exceeding annual growth objectives Facilitate interdepartmental collaboration internally and externallyEmployee retention and staff developmentDevelop and execute employee policies and operating guidelines Create and implement major business initiatives Manage overall Food and Beverage operationsManage overall event operationsPRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:Analyze operations to evaluate the performance of the company and its team members in order to meet objectives, and to determine areas of potential cost reduction, program improvement, or policy changeEnsure the safe day-to-day operation of the facility, including guest, athlete, and staff safety, risk management protocols, and emergency preparedness and action plansDevelop and execute the Annual Business Plan, monitor performance against targets, and participate in quarterly business reviewsSupervise facility employees, coordinate staffing and training, and maintain a positive, professional workplace culture aligned with KCECAD expectationsManage operations within the approved budget, monitor revenues and expenses, support financial reporting, and identify budget adjustments requiring Owner approvalLead or coordinate efforts to attract regional and national tournaments, manage event bookings, and prioritize events that generate overnight hotel staysOversee local sports programming and facility use while ensuring tournament tourism remains the primary scheduling priorityCoordinate facility marketing and sponsorship fulfillmentDeliver high-quality experiences for tournament organizers, athletes, spectators, and community users, including monitoring satisfaction and Net Promoter ScoresServe as SFC's primary operational contact, coordinate with Discover Kalamazoo and KCECAD on tourism and event recruitment, and maintain transparent reportingAppoint department heads or managers and assign or delegate responsibilities to themConfer with ownership, Sports Facilities Management advisors & support team, and team members to discuss issues, coordinate activities, and resolve problemsCoordinate the development and implementation of budgetary control systems, recordkeeping systems, and other administrative control processesDirect and coordinate an organization's financial and budget activities in order to fund operations, maximize investments, and increase efficiencyDirect human resources activities, including the approval of human resource plans and activities, the selection of directors and all levels of staff, and establishment and organization of major departmentsDirect, plan and implement policies, objectives, and activities of the facility in order to ensure continuing operations, maximize returns on investments, and increase productivityImplement corrective action plans to solve organizational or departmental problemsPrepare and present reports concerning activities, expenses, budgets, government statutes and rulings, and other items affecting businesses or program servicesRepresent the organization and promote its objectives at official functions, or delegate representatives to do soAdminister programs for selection of any site location, potential construction needs, and provision of equipment and suppliesDirect and coordinate activities of business or departments concerned with pricing, sales, and/or distribution of productsNegotiate or approve contracts and agreements with suppliers and other organizational entitiesPrepare budgets for approval, including those for funding and implementation of programsReview reports submitted by team members in order to recommend approval or to suggest changesSchedule and monitor continued training seminar for team members on various operational, safety, and legal responsibilitiesAny additional duties assigned by the VP of Venue ManagementMINIMUM QUALIFICATIONS:Bachelor's degree in business management, sports management, marketing, hospitality, food and beverage, related field, or equivalent experienceMust reside within a reasonable commuting distance or be willing to relocate prior to start dateA minimum of 7 years of management experiencePrior responsibility in daily P&L management and budget oversight responsibility of $1MM or greaterProven experience in organizing, booking, and operating sports tournament and events; including but not limited to basketball tournaments, volleyball tournaments, cheerleading events, wrestling meets, and similar activitiesExperience working with convention & visitor bureaus, regional sports commissions, and/or regional event management booking in a regional sports and/or convention centerOperational knowledge of risk management, kitchen operations, entertainment, and sports clubs, as well as parties, corporate events, teambuilding, and leadership developmentSports programming and sports event operations expertise requiredTRAVEL REQUIREMENTS:Some travel WORKING CONDITIONS AND PHYSICAL DEMANDS:Will be required to sit for extended periods of time operating a computerOffice and facility have intermittent noiseMust be able to lift 40 pounds waist highMust be available to work nights and weekends. GENERAL MANAGER - Kalamazoo Indoor Sports FacilityKISC SFM, LLCLOCATION: Kalamazoo, MIDEPARTMENT: OPERATIONSREPORTS TO: VP OF VENUE MANAGEMENTSTATUS: FULL-TIME (EXEMPT) ABOUT THE COMPANY:The Kalamazoo Indoor Sports Facility is a purpose-built, world-class destination in Kalamazoo, MI designed for indoor sports tournaments and competitions and exceptional experiences for event organizers, athletes, and spectators.