Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook Basic level of experience with email and chat technologies Solutions-oriented with strong and creative critical thinking skills Able to troubleshoot, problem solve, make logical decisions, and set priorities Able to work effectively under pressure Ability to work in a fast-paced, metric-driven environment with the ability to multi-task Strong written and verbal communication skills Strong interpersonal skills including active listening, providing and receiving feedback, setting expectations, etc. Education/Experience Required: Fluent bilingual communication skills in English and Spanish (written and verbal) High School diploma or GED 1-2 years of Customer Service experience.