STAKEHOLDER FOCUS | Is dedicated to meeting the expectations and requirements of internal and external stakeholders, gets first-hand stakeholder information and uses it for improvements in products and services, acts with stakeholders in mind, establishes and maintains effective relationships with stakeholders and gains their trust and respect through honesty, integrity, authenticity, and inclusivity. Assess the effectiveness of the managed service delivery model and provider performance against business needs, service expectations, SLAs/KPIs, and stakeholder feedback; identify gaps and recommend solutions to improve service quality, accountability, responsiveness, and business outcomes.