Lead the team's contribution to enhancements, projects, and Workday releases by planning capacity, coordinating dependencies with functional and technical partners, managing risks/issues, and ensuring change readiness (testing support, communications, and transition to support) for successful deployment. Ensure the stability and reliability of Workday Financials and related solutions by overseeing service operations, including intake and prioritization, request fulfillment, incident triage and escalation, and coordination of root-cause remediation across a broad university user community.