Responsibilities include, but are not limited to: * Mentoring, supervising and developing the growth for operations clerks, print services clerks and leads; * Assigning duties and ensuring timely, efficient operations; * Responding to customer questions and resolving any issues regarding the day-to-day department activities; * Monitoring email traffic for the department to ensure timely responses; * Identifying and investigating repeat issues, processes and tasks and building systems and solutions that create efficiency and eliminate problems; * Troubleshooting and contacting the appropriate vendor to repair department equipment; * Ensuring that courier, FedEx and UPS reports are reviewed daily for undeliverable/delayed packages and for prompt notification to senders; * Ensuring that print and copy jobs are completed in the manner prescribed and by the due time requested; * Coordinating new employee training and staff refresher training on department equipment and procedures; * Ensuring communication between leads and other operations staff is maintained as well as ensuring communication with staff on firm events is timely; and * Provide timely feedback to the Operations Manager on day-to-day issues and provide ideas for department improvements. Candidate should have at least five to seven years of experience overseeing an office services department; be knowledgeable of FedEx, UPS and USPS rules, procedures and systems; have the ability to interact successfully with partners, employees, clients and vendors; possess strong communication, time management, conflict resolution, interpersonal, and proficient computer skills.