Advanced knowledge of methods, metrics, tools, and techniques of business process reengineering;Advanced knowledge of the principles, methods and tools for conducting performance assessments of IT systems, change management theories, and their application in a business environment;Advanced knowledge of procedures for developing technical and operational support documentation and tools for analyzing and developing test and evaluation procedures;Advanced knowledge of principles, methods and techniques of information technology assessment;Considerable knowledge of interdepartmental and/or countywide processes, procedures, and requirements;Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;Considerable knowledge of effective project management methods, practices and techniques;Knowledge of effective supervisory methods, practices, and techniques;Ability to manage/administer multiple computer systems in a diverse computing environment;Ability to work on problems of diverse scope where analysis requires a comprehensive understanding of hardware/ software systems solutions;Ability to manage both small and large long and short-term projects under project timeline and resources;Ability to write computer program operating instructions;Ability to write effectively, including technical writing;Strong analytical and conceptual skills with a demonstrated track record in new concept development for various projects and complex technical plans;Ability to understand how IT affects an organization and ability to link it to redesigned business processes;Ability to work cooperatively with technical staff and end users and establish and maintain relationships. Provides direction to align technology with organizations strategy, priorities, and business needs;Develops the processes and policies to ensure compliance with federal and state systems and regulations;Leads efforts to seek ways of applying new and existing technology to business processes, providing expertise on technical trends and external practices;Manages the business process activities for the systems development life cycle for new and/or existing complex systems;Identifies and maintains key performance measures for business processes associated with technical systems;Manages workgroups that perform documentation of system requirements and specifications detailing user needs to be utilized by system technical support members;Manages staff performing the functional testing process during solution implementation to ensure that they function correctly to serve user needs without compromising other system functions;Determines appropriate system life cycle techniques and methods for implementation;Supervises the delivery of training classes to user groups;Evaluates, prioritizes, and educates others on the technical implications of requested changes and improvements on systems;Communicates with other IT functional areas to apprise them of project status, inform senior management of progress, and keep DITs technology and service managers aware of user issues needing resolution;Stays abreast of technology changes.