Performance in this role may be evaluated using a balanced set of measures, including customer responsiveness, quote accuracy and turnaround, quote follow-up and conversion, external parts revenue, gross margin, order accuracy, customer satisfaction, repeat business, open-order and backorder follow-up, return and order-error frequency, lost-sales documentation, inventory accuracy, process compliance, and the completion of continuous-improvement initiatives. Assist with or provide backup coverage for all activities associated with handling parts, including receiving, stocking, inventory counts, warehouse and service-truck transfers, staging, packing, shipping, tracking, returns, and work-order support.