NewSenior Associate, SAP CRM - Utilities KPMGSenior Associate, SAP CRM - UtilitiesPhiladelphia, PA$97,755–$204,585 / yearIf you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation.
Territory Manager - Food Service JobotTerritory Manager - Food ServicePhiladelphia, PA$80,000–$150,000 / yearFounded over two decades ago and based in Pennsauken, NJ, with growing distribution and customer partnerships throughout the region, we are a fast-growing foodservice organization focused on delivering high-quality products, exceptional customer support, and long-term client relationships. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewCustomer Success & Account Manager THE RITESCREEN COMPANY LLCCustomer Success & Account ManagerExport, PA$55,000–$65,000 / yearWe're looking for a customer-focused, analytical, and driven Customer Success & Account Manager to serve as a trusted partner to our customers and a key link between our sales, operations, and manufacturing teams. 6+ years of experience in customer service, inside sales, account management, or a related customer-facing role, preferably within the building products industry or a similar manufacturing environment.
Strategic Accounts Manager - Long Term Care Medline IndustriesStrategic Accounts Manager - Long Term CareWork From Home, PA$101,000–$152,000 / yearFull timeProvide exceptional customer support and execution on required responsibilities to retain business and drive increased profitability, Resolve problems and ensure customers receive high-quality customer service. Key contributor to growing market share through the application of sales plans, strategies, objectives, policies and procedures aligned to broad corporate sales and marketing objectives.
Regional Account Manager Roadsafe Traffic SystemsRegional Account ManagerYork, PAThe Regional Account Manager drives sales growth and builds strong customer relationships within an assigned territory by promoting, selling, and renting the company’s traffic control, safety, and direction products and services. ESSENTIAL FUNCTIONS: Engage prospects and customers through calls, emails, and visits, delivering persuasive presentations to promote and sell products and services.
NewCustomer Service Manager THE RITESCREEN COMPANY LLCCustomer Service ManagerExport, PAIn this leadership role, you'll oversee a high-performing customer service team while partnering across Sales, Operations, Shipping, Finance, and other departments to ensure every customer interaction reflects our commitment to quality and service. We value collaboration, innovation, accountability, and continuous improvement—and we're committed to helping our employees grow professionally while making meaningful contributions every day.
NewCustomer Success & Account Manager THE RITESCREEN COMPANY LLCCustomer Success & Account ManagerExport, PA$55,000–$65,000 / yearWe're looking for a customer-focused, analytical, and driven Customer Success & Account Manager to serve as a trusted partner to our customers and a key link between our sales, operations, and manufacturing teams. 6 years of experience in customer service, inside sales, account management, or a related customer-facing role, preferably within the building products industry or a similar manufacturing environment.
NewProject Manager - Commercial Kitchen Design SCOPOS Hospitality GroupProject Manager - Commercial Kitchen DesignEphrata, PA$75,000–$85,000 / yearKnowledge of the construction industry and the entire building process, including building permits, blueprints, building codes, construction equipment, material resources, construction methods, and project management principles. As a Project Manager in commercial kitchen design, you'll transform culinary visions into reality, working with a dynamic team to craft state-of-the-art kitchen and restaurant spaces for diverse institutions.
NewBusiness Development Manager Delaware Valley Paving Co. IncBusiness Development ManagerNorristown, PADelaware Valley Paving is a national parking lot construction and maintenance company serving commercial and industrial clients across the country, Delaware Valley Paving is a family-owned organization committed to developing our people, strengthening leadership, and delivering consistent, high-quality results through disciplined processes and a strong company culture. Currently we are looking for a dynamic and talented Business Development Manager to help grow our business This role is built for a true hunter - someone who thrives on identifying opportunities, opening doors, and closing deals.
CRM Manager - Email Marketing Fanatics IncCRM Manager - Email MarketingConshohocken, PAThe ideal candidate will be an experienced CRM professional who demonstrates the ability to manage comprehensive email marketing programs with exceptional attention to detail and the capability to deliver clear, compelling messages that drive customer engagement and revenue growth. The CRM Manager is responsible for leading the email marketing channel, requiring an autonomous self-starter who makes data-driven decisions and drives measurable business results.
Microsoft D365 CRM + Copilot/AI Functional Lead, Manager PricewaterhouseCoopers LLPMicrosoft D365 CRM + Copilot/AI Functional Lead, ManagerPA$99,000–$232,000 / yearDemonstrates extensive ability to collaborate with Microsoft Dynamics 365 CE (CRM) or F&O (ERP) Technical Architects, clients, engineering teams including developers, testers and PMO to deliver a quality product and implementation. Certification(s) Preferred: ERP: D365 F&O Trade and Logistics and at least one other D365 F&O module (Microsoft LCS or Microsoft Sure Step Certification), CRM: D365 Sales, Marketing, Dynamics CRM (D365/2013/2011).
D365 CRM or Copilot/AI Technical Lead - Manager PricewaterhouseCoopers LLPD365 CRM or Copilot/AI Technical Lead - ManagerPA$99,000–$232,000 / yearThose in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
Microsoft D365 CRM OR AI/CoPilot Functional Lead, Senior Manager PricewaterhouseCoopers LLPMicrosoft D365 CRM OR AI/CoPilot Functional Lead, Senior ManagerPA$124,000–$280,000 / yearDemonstrating in-depth ability to work with Microsoft Dynamics 365 CE (CRM) Functional Consultants, Technical Architects, clients, business teams and engineering teams including developers, testers and PMO to deliver a quality product and implementation. As part of the Business Application Consulting team you collaborate with Microsoft Dynamics 365 CE (CRM) Functional Consultants, Technical Architects, clients, business teams, and engineering teams to deliver quality products and implementations.
Program Manager - CRM Migration, Enterprise Transformation Slipstream ITProgram Manager - CRM Migration, Enterprise TransformationRemote, United States, PARemoteCoordinate cross-functional teams including technical architects, business analysts, developers, quality assurance, change management, third-party vendors and client stakeholders to ensure successful program delivery. Lead end-to-end CRM migration programs for life sciences clients, including assessment, planning, execution, and post-migration support across Salesforce, Veeva CRM, and other enterprise CRM platforms.
Senior Manager, CRM Program Management and Governance Becton Dickinson and CoSenior Manager, CRM Program Management and GovernancePAOperating at the intersection of strategy, delivery, data, and change, this role connects enterprise strategy to execution - coordinating cross-functional and TDS delivery teams, establishing strong governance and decision rights, and ensuring initiatives deliver measurable business value and sustained adoption. The position owns the decision-making forums, demand-intake discipline, vendor and technology governance, and the operating cadence that turn strategy into delivered, adopted outcomes.
Senior Manager, TPO Global CRM Johnson & JohnsonSenior Manager, TPO Global CRMWest Chester, PARequired Skills: Preferred Skills: Analytical Reasoning, Consulting, Cost Management, Creating Purpose, Cross-Functional Collaboration, Developing Others, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Strategic Supply Chain Management, Team Management. This role provides strategic product ownership and leadership for DePuy Synthes' Global CRM technology platforms, enabling commercial teams to better serve customers and improve business outcomes and reports into the DePuy Synthes Technology organization.
Vice President, Enterprise CRM - User Support & Enablement Manager The Bank of New York Mellon CorpVice President, Enterprise CRM - User Support & Enablement ManagerPittsburgh, PAIn this role, youll make an impact in the following ways: Design and develop ECRM user training initiatives and programs including but not limited to; documentation, testing and production validation, user onboarding, training, coordination, rollout and evaluation. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Metro Market Sales Manager - Philadelphia, PA Turning Point Brands, Inc.Metro Market Sales Manager - Philadelphia, PAPhiladelphia, PA$55,000–$65,000 / yearSell company initiatives via in store cash sales to new business partners in under-developed markets based on largest sales opportunity, which will include: gaining new item distribution, executing pricing and promotional plans, and managing inventory levels and freshness (where applicable) in geography. As a Metro Market Sales Manager, you establish distribution and develops sales of Company products (ZigZag, Fre, Stokers, etc.) within an assigned metro city using fact-based, financial selling skills.
Manager, CRM Five Below IncManager, CRMPhiladelphia, PAMonitor engagement metrics such as open and click rate and develop tactics for optimization QUALIFICATIONS Must have 5+ years of email marketing experience with previous experience with any enterprise-level ESP implementation Strong technical skillset to use JavaScript / HTML to build triggered email campaigns Data driven mindset and approach to monitor performance of campaigns Experience with Blueshift, Marketo, Kickbox and Email on Acid preferred Knowledge of nuances of email deliverability and maintaining of health of email list Understanding of how to use segmentation to create personalized email messages Strong HTML knowledge to code and deploy emails Ability to work cross functionally to drive results Detail oriented and strong work ethic to deliver in a timely fashion Experience with MS Excel and/or Google Sheets Explore our benefits site to discover all the perks and support we offer! RESPONSIBILITIES Develop a comprehensive understanding of our email marketing program, from building emails via HTML through campaign deployment and reporting Partner with Head of CRM to develop a Lifecycle marketing strategy and bring it to life Use web triggers and customer lifecycle triggers to execute a lifecycle marketing program Iterate execution and plans based on results in a test and learn fashion Work with creative team to bring stories to life in appropriate form factor Use CRM platform (currently Blueshift) to build email templates and send campaigns, implementing personalization through dynamic content and utilizing A/B testing when possible Code and develop emails in HTML to deploy using CRM platform QA existing campaigns prior to deployment.
Digital Product Manager, Leads & CRM Compagnie de Saint-GobainDigital Product Manager, Leads & CRMMalvern, PAThey allow access to information such as the characteristics of your terminal or certain personal data (IP addresses, navigation data on the Saint-Gobain site, etc.) for the following purposes: analysis and improvement of the user experience and/or our offer of content, products and services; audience measurement and analysis; interactions with social networks; display of advertising and personalized content. Country Royaume-Uni Italie Pologne Espagne Middle East Portugal Romania Pérou Argentine Chili Switzerland Germany Austria Finland Danemark Brazil.
Director, Loyalty & CRM SnipesDirector, Loyalty & CRMBensalem, PennsylvaniaIn stores and online at snipes.com and snipesusa.com, our community finds a wide range of internationally renowned sneakers and apparel brands for the latest fits from head to toe. We dive deep into subcultures, sponsor some of the biggest hip-hop festivals, events, and sports teams throughout the world to stay close to our community and keep our deep roots in the global street culture community.
Healthcare Life Science Veeva CRM Senior Consultant Deloitte Touche Tohmatsu LtdHealthcare Life Science Veeva CRM Senior ConsultantPA$110,700–$218,300 / yearPreferred: At least 2 years of experience utilizing the full suite of Veeva CRM capabilities, serving various Life Sciences personas (e.g., Field Sales, Key Account Management, Medical Science Liaisons, Field Reimbursement Managers). Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Senior CRM Strategist Highmark IncSenior CRM StrategistPARemoteKey responsibilities include developing end-to-end strategies that will help with managing relationships with clinical partners, identifying C2V savings, overseeing wellness programs, addressing diagnosis and care gaps, and promoting member health through education and preventative steps. Campaign & Channel Support: Support the execution of marketing campaigns (e.g., email, direct mail, mobile app, etc.) using CRM tools, targeting specific cohorts with relevant messaging.
MS Dynamics CE CRM Functional Lead Apollo Technology Solutions LLCMS Dynamics CE CRM Functional LeadMiddletown, PAFully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Commission. Proficient in the Microsoft Office 365 suite of business software, including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.
Director, Loyalty & CRM Jako Enterprises LLCDirector, Loyalty & CRMBensalem, PAPart timeIn stores and online at snipes.com and snipesusa.com, our community finds a wide range of internationally renowned sneakers and apparel brands for the latest fits from head to toe. We dive deep into subcultures, sponsor some of the biggest hip-hop festivals, events, and sports teams throughout the world to stay close to our community and keep our deep roots in the global street culture community.
NewCRM Platform Specialist Nesco Resource, LLCCRM Platform SpecialistPittsburgh, PA$30 / hourThis role will assist with SAP CRM and Salesforce.com support, user administration, data governance, lead operations, campaign support, and CRM-related ticket resolution. Client is seeking a CRM Platform Specialist to support CRM platform administration, data management, and operational support activities.
Lead Dynamics CRM Developer CliftonLarsonAllen LLPLead Dynamics CRM DeveloperPittsburgh, PAThe lead brings in extensive knowledge and use of Dynamics as a CRM platform along with experience with enhancing functionality through familiarity and use of Microsoft's Power Platform and Microsoft Dataverse to drive and extend CLA back-office functionality. As a Lead CRM Developer, you will: Lead the development of the Microsoft Dynamics CRM database to support the marketing technology stack and business processes as directed by the Marketing Technology Manager and CRM Product Owner.
CRM Analyst iMPact Business GroupCRM AnalystMc Keesport, PAIn this role, you'll be hands-on with CRM platforms, playing a key part in keeping systems running smoothly, supporting users, and ensuring data accuracy. This is an excellent opportunity for someone who enjoys blending technology, data, and business operations to create a seamless experience for Sales and Customer Service teams.
NewMS Dynamics CRM Developer SmartIPlaceMS Dynamics CRM DeveloperMalvern, PAThe resource will work closely with Product, Business, and IT partners to configure and customize CRM functionality, develop integrations, build custom workflows and automation, and support post MVP delivery of the Enterprise Client CRM. Enterprise Client CRM is a new Dynamics CRM implementation leveraging out-of-the-box Microsoft capabilities, targeted custom development, and future integration with Microsoft AI and Copilot capabilities.
NewMicrosoft Dynamics CRM Developer Macpower Digital Assets Edge Private LimitedMicrosoft Dynamics CRM DeveloperMalvern, PARemoteConfigure, customize, and extend MS Dynamics CRM using plugins, custom workflows, JavaScript, and web resources . Troubleshoot and resolve technical issues in CRM Online/Dynamics 365 (Entities, Workflows, BPFs, Customizations) .
CRM Manager- Smeal College of Business Pennsylvania State UniversityCRM Manager- Smeal College of BusinessPA$97,100–$145,700 / yearAs Manager of CRM for the Smeal College of Business, you'll partner with stakeholders and the Enterprise ECRM team to develop the strategy, roadmap, and technology ecosystem - Salesforce, Cvent, LinkedIn Sales Navigator, and more - serving 15+ Smeal units and tens of thousands of constituents. You'll report to Penn State IT's Director of Enterprise CRM, partner with Smeal's IT Strategic Partner, and work alongside a team of CRM professionals to modernize how the college connects with students, alumni, donors, and industry partners.
Director of CRM and Data Analytics Philadelphia International AirportDirector of CRM and Data AnalyticsPhiladelphia, PA$120,000–$145,000 / yearThe Director of CRM & Data Analytics is responsible for leading Philadelphia International Airport's customer insights, passenger analytics, and relationship management strategy to support best-in-class guest experience, operational excellence, and data-driven decision-making. The Northeast Philadelphia airport is situated on 1150 acres in the northeast part of the City of Philadelphia, PNE is Pennsylvania's third busiest airport, providing "on call" US Customs, Immigrations and United States Department of Agriculture services to corporate international travel.
Architect II - Solutions (CRM / Salesforce) Cencora IncArchitect II - Solutions (CRM / Salesforce)PASummary: Under the general direction of the designated Manager, the Architect II - Solutions is responsible for designing and delivering IT solutions within the Salesforce / Experience Cloud ecosystem that support the GPO (Group Purchasing Organization) business team. Minimum Skills, Knowledge and Ability Requirements: Deep knowledge of the Salesforce platform - particularly Service Cloud and Experience Cloud - including declarative configuration, custom development (Apex, LWC, Visualforce), integrations, and data architecture.
NewMS Dynamics CRM Developer SOMERSET STAFFINGMS Dynamics CRM DeveloperMalvern, PAThe resource will work closely with Product, Business, and IT partners to configure and customize CRM functionality, develop integrations, build custom workflows and automation, and support post MVP delivery of the Enterprise Client CRM. Enterprise Client CRM is a new Dynamics CRM implementation leveraging out-of-the-box Microsoft capabilities, targeted custom development, and future integration with Microsoft AI and Copilot capabilities.
NewMS Dynamics CRM Developer Blue Ribbon Global TechnologiesMS Dynamics CRM DeveloperMalvern, PAThe resource will work closely with Product, Business, and IT partners to configure and customize CRM functionality, develop integrations, build custom workflows and automation, and support post MVP delivery of the Enterprise Client CRM. Enterprise Client CRM is a new Dynamics CRM implementation leveraging out-of-the-box Microsoft capabilities, targeted custom development, and future integration with Microsoft AI and Copilot capabilities.
CRM Systems Administrator Oxford Solutions, IncCRM Systems AdministratorPittsburgh, PA$21–$23 / hourOxford Solutions is working with a retail client seeking an entry-level CRM Systems Administrator to support an internal platform used for operational tracking and reporting. This role will focus on supporting a cloud-based platform used by internal teams to manage workflows, track activity, and improve operational visibility.
Revenue Operations Analyst CRM & Data Systems Accuweather IncRevenue Operations Analyst CRM & Data SystemsState College, PAThe AccuWeather Network and AccuWeather NOW reach an audience of over 125 million on cable and streaming platforms including DirecTV, Charter Communications - Spectrum, Verizon, Philo, Frndly TV, Comcasts Xfinity X1 and Xfinity Stream, Roku, Xumo, Rockbot, LG, and Amazon Freevee. AccuWeather, recognized and documented as the most accurate and most used source of weather forecasts and warnings in the world, has saved over 12,000 lives, prevented injury to over 100,000 people, and saved companies tens of billions of dollars through better planning and decision-making.
CRM Platform Specialist All Lines TechnologyCRM Platform SpecialistPittsburgh, PAFull timeThis role will support day-to-day platform administration, data management, and operational activities across our CRM ecosystem, including ongoing transition and support efforts from SAP CRM to Salesforce.com . The ideal candidate thrives in a fast-paced, cross-functional environment and brings a strong balance of technical aptitude, data discipline, and operational awareness.
NewCRM Systems & Digital Specialist Kennedys Law LLPCRM Systems & Digital SpecialistPhiladelphia, PA$75,000–$90,000 / yearMaintain high-quality digital content and data across platforms, working with Marketing, BD and Content teams to ensure website pages, mailing lists, campaign assets and social advocacy materials are accurate, client-focused, compliant and up to date. The successful candidate will work closely with colleagues across our global BD, IT Applications and Training teams, to support the ongoing development of our CRM system (InterAction), improve data quality and support digital marketing activity and drive user adoption across the firm.
Sr CRM Administrator/Analyst 1st Shift East Penn Manufacturing Co IncSr CRM Administrator/Analyst 1st ShiftPAFollow East Penn''s best practices in executing responsibilities that include the planning, development, implementation and evaluation of projects; coordination of project activities; collaborating with project team members; developing measurable project goals and objectives; and monitoring progress toward achievement. Works Regularly with: IT Business Partners, Director of BI, Database/Integration Teams, Operational Leadership in assigned areas, Business Systems Analysts, CRM partners.
Sr CRM Administrator/Analyst - 1st Shift East Penn Manufacturing - Deka BatteriesSr CRM Administrator/Analyst - 1st ShiftLyon Station, PennsylvaniaFull timeFollow East Penn's best practices in executing responsibilities that include the planning, development, implementation and evaluation of projects; coordination of project activities; collaborating with project team members; developing measurable project goals and objectives; and monitoring progress toward achievement. Works Regularly with: IT Business Partners, Director of BI, Database/Integration Teams, Operational Leadership in assigned areas, Business Systems Analysts, CRM partners.
Director of CRM and Data Analytics City of Philadelphia PADirector of CRM and Data AnalyticsPhiladelphia, PA$120,000–$145,000 / yearJoin the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!*The successful candidate must be a city of Philadelphia resident within six months of hireEffective May 22, 2023, vaccinations areno longer requiredfor new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. The Director develops a unified customer data strategy, transforming raw data into insights that inform service improvements, airport programming, passenger engagement, and strategic planning across PHL.Essential FunctionsLead the strategy, implementation, and continuous improvement of PHL's CRM systems and guest experience data platforms.
Salesforce CRM Administrator Core BTSSalesforce CRM AdministratorPennsylvaniaFollow clients' best practices in executing responsibilities that include the planning, development, implementation and evaluation of projects; coordination of project activities; collaborating with project team members; developing measurable project goals and objectives; and monitoring progress toward achievement. • Understanding of how Salesforce integrates with external systems (e.g., external connected apps, API architecture, data mapping) and ability to support integration teams on the CRM side.
NewCRM Product Lead Kforce Inc.CRM Product LeadPittsburgh, PARemote$60–$90Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This role will partner across several different teams to develop compliant, data-driven engagement programs that enhance the effectiveness of communications and interactions.
CRM / Salesforce Systems Administrator Pencor Services IncCRM / Salesforce Systems AdministratorPADaily duties include: User management, system configuration and handling user support through Help Desk Cases Developing custom objects, fields, workflows and validation rules to align with business processes and will set up automation to streamline tasks and boost efficiency without compromising stability or security Creating and maintaining clear documentation to support users and internal teams Collaborating with colleagues to understand, analyze and improve CRM systems with third-party tools or systems Communicating with consultants and/or vendors when necessary Other duties as assigned. PenTeleData, a leader in Data Transport technologies, has an exciting career opportunity for an experienced CRM Systems Administrator.
New Account Development Executive - Automotive CRM CDKNew Account Development Executive - Automotive CRMPittsburgh, PennsylvaniaBy automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles.
CRM Platform Specialist Belcan LLCCRM Platform SpecialistPittsburgh, PAKeywords: #PittsburghJobs; #CRMPlatformSpecialistJobs; Benefits: On the job training, with cross training for other skilled positions and opportunities for advancement. The ideal candidate is detail-oriented, technically capable, and comfortable working in a fast-paced, cross-functional environment.
Sr. Analyst, CRM Analytics Five Below IncSr. Analyst, CRM AnalyticsPhiladelphia, PAAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
CRM Lead / Power Platform Solution Architect GovServicesHubCRM Lead / Power Platform Solution ArchitectMiddletown, PennsylvaniaIntegration experience in an event driven de -coupled architecture, with SAP ERP for pricing, billing, and financial integrations, with payment gateways for real -time payment processing including digital wallets and peer -to -peer payment methods, with social media, Natural Language IVR, ChatBOT, and contact center systems in an omnichannel environment. · Delivered 1 successful implementations leveraging AI technologies to enhance customer service operations, including Development and implementation of AI -driven chatbots and virtual assistants, Leveraging Copilot and Azure AI for Microsoft Dynamics CRM solution deployment.
NewCRM Senior Solutions Analyst Northwest Savings BankCRM Senior Solutions AnalystBellevue, PAOperating within the Enterprise Technology Program Management function, this role ensures CRM solutions are aligned to strategic objectives, scalable across the organization, and effectively adopted by the business. This individual serves as the critical link between business stakeholders and technology execution-owning the end-to-end lifecycle of CRM enhancements from discovery through deployment.