Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; and is committed to providing quality products and services. Strong leadership, communication, and interpersonal skills, with the ability to motivate, mentor, and guide product management teams, as well as proficiency in preparing and delivering clear, concise briefings, presentations, and reports tailored to senior leadership, effectively distilling complex product information into key points relevant to leadership decision-making.