Duties & Responsibilities Design & System Management Lead the development design of business systems solutions from conceptualization through stabilization using various computer platforms Analyze and translate business requirements into technical specifications, present options, evaluate and recommend solutions Drive out unperceived business needs, leverage existing solutions (across Brother companies, publicly available, vendor packages, etc.) where appropriate Proactively identify and communicate process and system improvement ideas to IT or business Support development and oversee the implementation of approved project plans and activities Collaborate with other application managers to support various marketing platforms (Pardot, Salesforce Marketing Cloud, Data Cloud, etc.) Recommend new systems or services, system upgrades, or other infrastructure improvements Research industry trends and proactively communicate issues of relevance to decision-makers Collaborate with team members and internal customers across the organization to ensure business requirements and IT resources are aligned and understand the solutions being developed Salesforce for Sales/ Service Design and implement scalable end user security model for the CRM Application. Cloud) Other Skills/Knowledge/Abilities Ability to lead and train large groups of users on business process and system utilization Excellent data analysis, analytic and problem-solving skills Ability to drive continuous improvement Ability to identify current or future problems or opportunities; ability to analyze, synthesize, and compare information to understand issues, identify cause/effect relationships and explore alternative Ability to adjust style/technique to assist group process and understanding Ability to demonstrate effective verbal/written/listening skills Ability to work with diverse groups, resolve conflicts, and lead teams to achieve desired results Ability to seek out, build, foster, and maintain productive relationships and networks to meet goals and achieve results Ability to use knowledge of internal/external factors impacting the industry to make decisions and take intelligent risks Ability to remain focused in the face of ambiguity/change and lead change positively Additional Details for This Role This role will be a hybrid role.