The PAL provides help tailored to each student's needs, so they must exhibit an equity oriented and inclusive disposition, be friendly and open to addressing students by public pronouns and preferred names, be punctual, desire to be helpful, and must be able to communicate effectively in spoken and written English and generally exhibit competence and excellence in the Pillars of Professional Excellence. The PAL understands and supports the Efaw Center mission, so they must exhibit qualities of a person who works well as a member of a team, values transparency, open communication, pro-active problem solving, humility, punctuality, respect for self and others as demonstrated through how they present themselves and address their supervisors, co-workers, and students they serve.