This role serves as a strategic thought partner across Delivery, Supply Chain, Product, Customer Experience, Operations, Contact Centers, and Technology teams to identify friction, measure what matters, and transform complex data into actionable strategies that improve delivery experiences at scale. From delivering a vanity to a customer's home, coordinating a major appliance installation, fulfilling a professional contractor's jobsite order, or resolving a delivery issue before it becomes a customer escalation, this leader helps uncover the insights that power better customer outcomes.