This blended role, handles inbound calls and written inquiries (multiple channels) from members, providers, clients, employers, and brokers, while also processing routine to moderately complex dental claims in accordance with established performance expectations, service philosophy, and service level agreements. Utilizes multiple systems, applications, and reference tools, provides customer service via inbound call queues and various channels of written communications (such as email, chat, and portal inquiries) while also processing routine to moderately complex dental claims and adjustments.