NewCall Center Administrative Assistant Quadrant, Inc.Call Center Administrative AssistantFalls Church, VAThe Administrative Coordinator-Call Center candidate's duties include but are not limited to the following: Will respond to a high volume of phone calls, emails and support tickets and will provide support with inquiries from medical examiners and commercial drivers. Verifying provider credentials to onboard new medical providers for compliancy.
Call Center Operations / Shift Lead STRUCTION SOLUTIONSCall Center Operations / Shift LeadQuantico, VA$17–$19 / hourThe Call Center Operations Supervisor leads a shift or operational team supporting WWCC live-answer operations, outreach execution, social media monitoring, quality control, escalation, and documentation discipline. Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services.
Site Manager - Contact Center ITCON ServicesSite Manager - Contact CenterWashington, DCA Site Manager in a contact center, often synonymous with a Call Center Manager, is responsible for overseeing the day-to-day operations of a contact center, including managing staff, setting and monitoring performance targets, ensuring operational efficiency and effectiveness, and maintaining excellent customer service. ITCON Services is looking for a bright, motivated Site Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team.
NewCall Center Representative - Bowie MD (VE26081133MD) The Bowen Group - VEOCCCall Center Representative - Bowie MD (VE26081133MD)Bowie, MDFull timeEmployees may be exposed to discussions involving suicide and self-harm, threats of violence, domestic violence, sexual assault, child abuse or neglect, animal abuse or neglect, substance abuse, severe mental health crises, homelessness, grief and loss, serious illness, financial hardship, and other highly sensitive or disturbing subject matter. You must also be able to troubleshoot any technical issues that may arise while using your Government-Issued Equipment (GFE).Must be able to view, read, and interpret information displayed on computer screens for extended periods, including simultaneously navigating multiple applications and reviewing detailed information accurately.
NewCall Center Representative - Northern Virginia (VE26081141VA) The Bowen Group - VEOCCCall Center Representative - Northern Virginia (VE26081141VA)Chantilly, VAFull timeEmployees may be exposed to discussions involving suicide and self-harm, threats of violence, domestic violence, sexual assault, child abuse or neglect, animal abuse or neglect, substance abuse, severe mental health crises, homelessness, grief and loss, serious illness, financial hardship, and other highly sensitive or disturbing subject matter. You must also be able to troubleshoot any technical issues that may arise while using your Government-Issued Equipment (GFE).Must be able to view, read, and interpret information displayed on computer screens for extended periods, including simultaneously navigating multiple applications and reviewing detailed information accurately.
Health Services - Coord, Utilization Mgmt I Ampcus IncorporatedHealth Services - Coord, Utilization Mgmt IReston, VARemote20% Provides general support and coordination services for the department including but not limited to answering and responding to telephone calls, taking messages, letters and correspondence, researching information, and assisting in solving problems. Supports the Utilization Management clinical teams by assisting with non-clinical administrative tasks and responsibilities related to pre-service, utilization review, care coordination, and quality of care.
NewCall Center Representative- San Antonio-TX, Arlington VA, Salt Lake City, UT, Shepherdstown, WV, Columbia-SC, Murfreesboro TN, Nashville TN, The Bowen Group Inc.Call Center Representative- San Antonio-TX, Arlington VA, Salt Lake City, UT, Shepherdstown, WV, Columbia-SC, Murfreesboro TN, Nashville TN,Chantilly, VAFull timeEmployees may be exposed to discussions involving suicide and self-harm, threats of violence, domestic violence, sexual assault, child abuse or neglect, animal abuse or neglect, substance abuse, severe mental health crises, homelessness, grief and loss, serious illness, financial hardship, and other highly sensitive or disturbing subject matter. You must also be able to troubleshoot any technical issues that may arise while using your Government-Issued Equipment (GFE).Must be able to view, read, and interpret information displayed on computer screens for extended periods, including simultaneously navigating multiple applications and reviewing detailed information accurately.
Training and Quality Assurance Manager (Call Center) TechOp Solutions InternationalTraining and Quality Assurance Manager (Call Center)Arlington, VARemoteProfessional certification: Must possess a current professional certification in Human Resources or Learning and Development, such as an HRCI Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), or ATD Certified Professional in Talent Development (CPTD). TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center.
Remote Content Research Manager ( Call Center) TechOp Solutions InternationalRemote Content Research Manager ( Call Center)Arlington, VARemoteThe Content Research Manager leads the development, maintenance, and continuous improvement of customer support content, knowledge management resources, and content governance processes. This position oversees a team of content analysts while ensuring customer-facing information remains accurate, current, and easily accessible.
Call Center Engineer (ACD Specialist) Lumen Solutions Group, Inc.Call Center Engineer (ACD Specialist)Washington, DCRemoteClear verbal and written communication skills, ability to explain technical issues to non-technical users and collaborate with network teams, application teams and business stakeholders. Avaya ACD experience preferred but at least one ACD platform experience required including understanding of ACD platform components, call routing logic and call flow configuration and debugging.
Field Service Representative (FSR) STRUCTION SOLUTIONSField Service Representative (FSR)Quantico, VA$18–$19 / hourThe Field Service Representative provides complex non-medical case management and extended support to WIIs and family members, with primary focus on TDRL/PDRL and unresolved cases requiring face-to-face coordination. Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services.
Call Center Hybrid Position - Digital Member Support Rep Signal Financial Federal Credit UnionCall Center Hybrid Position - Digital Member Support RepKensington, MDFull timeWill be required to work periodic Saturdays to provide coverage while branches are openExcellent verbal and written communication skillsProfessional eServices mannerAbility to work in a high volume environmentAbility to manage multiple projectsGood organizational skillsSignificant level of trust, confidentiality, tact and diplomacy are requiredStrong attention to detailProficiency with MS Office including Outlook, Word & Excel. Position ResponsibilitiesMember Assistance - Communicates with members in a courteous, professional and pleasant manner at all times; through various eServices including but not limited to video, secure message, email, chat and phone.
NewCustomer Service Representative Williams-Sonoma, Inc.Customer Service RepresentativeArlington, VirginiaRemote$15Chromebooks, tablets, Microsoft Surface devices, Steam Decks and mobile phones are not accepted as primary work devices. Your Day to Day (Essential Functions): Customer-Focused Support: Serve as the first point of contact for customer inquiries via phone.
Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA) The Bowen Group Inc.Call Center Customer Service Supervisor, MD SC VA UT WV TN, TX (VE260805VA)Chantilly, VAFull timeYou MUST live within 60-minute drive of the designated Veterans Administration facility for technical support and training in one of the following locations:-----Nashville/Murfreesboro TN --- Columbia SC ----Shepherdstown WV --- Arlington, VA----Maryland --- Salt Lake City, UT---- San Antonio, TX-YOUR MISSIONThe Customer Service Supervisor oversees a team of Customer Service Representatives (CSR) that provide front-line support for the Veterans Experience Office's White House VA Hotline contact center. Work Experience: Four (4) years' experience in a call center or contact center environment; One (1) year of supervisory experience.• Must be a U.S. citizen with REAL ID identification or acceptable REAL ID equivalent: US Passport, Department of Defense ID card for active / retired / military family dependent member.•
NewCall Center Member Service Associate NASA Federal Credit UnionCall Center Member Service AssociateUpper Marlboro, MD$21–$22 / hourResponds to member inquiries regarding the operation of accounts, account usage charges, access to accounts, interest rates on savings and loan products, resolving account discrepancies, credit, debit and ATM cards, account information, loan applications and assisting members to make the most effective use of services offered by the Credit Union. Provides efficient and responsive service to members by maintaining an acceptable level of productivity as measured by established Call Center production metrics and actively strives to achieve any assigned goals for loans, deposits, and services.
NewCustomer Service Representative My Pest ProsCustomer Service RepresentativeVienna, Virginia$19–$23You’ll answer calls, help clients solve problems, schedule and coordinate services, follow up on open requests and proposals, maintain accurate account information, and help new clients choose the right pest-control services. If you enjoy helping people, solving problems, staying organized, and taking ownership of your work, we’d love to hear from you.
Customer Care Representative (CCR) STRUCTION SOLUTIONSCustomer Care Representative (CCR)Quantico, VARemote$14–$16 / hourStruction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services. This program supports wounded, ill, and injured Marines, Sailors attached or formerly attached to Marine units, veterans, and their family members through call center operations, outreach, resource referral, and non-medical case management.
NewCall Center Operator (Full-Time & Part Time) cFocus Software IncorporatedCall Center Operator (Full-Time & Part Time)Bethesda, MDThe NIH Call Center receives and facilitates over 300,000 calls per year, as well as other voice and data communications, within these categories of service: general information, critical medical emergencies, paging services, physician/clinical staff scheduling, communicating with NIH fire and rescue, domestic and international connectivity, social work support, voicemail transcriptions and audio teleconferencing. The NIH Call Center performs a vital role for NIH as its communication center, open 24x7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services and bi-lingual services.
Customer Service Representative James Allen Jr. - State Farm InsuranceCustomer Service RepresentativeLanham, MD$18–$20 / hourYou'll be instrumental in ensuring our clients receive the exceptional service they deserve, building lasting relationships grounded in trust and reliability. - State Farm Insurance in Lanham, Maryland, is seeking a warm and welcoming Customer Service Representative to join our dedicated team.
Entry level bilingual Insurance Customer Service Representative Venice Mundle-Harvey AgencyEntry level bilingual Insurance Customer Service RepresentativeMontgomery Village, MD$35,000–$40,000 / yearCross-department Collaboration: Work closely with sales and claims teams to ensure seamless customer service workflow. If you are passionate about making a difference and possess a positive attitude, we invite you to join our team, where your efforts are valued and your success is celebrated.