Client Care Tech (PT Weekends) Chestnut Health SystemsClient Care Tech (PT Weekends)Maryville, IL$17–$22 / hourMust be at least 21 years of age with a high school diploma or equivalent and a demonstrated interest in social services• High school diploma or equivalent with five (5) years of experience in mental health, substance use, or other social services OR• Bachelor’s degree OR• A combination of college coursework and experience totaling five (5) years OR• Certified Recovery Support Specialist (CRSS) or Certified Peer Recovery Specialist (CPRS) certification (required for Specialist title)• Ability to obtain Certified Alcohol and Drug Abuse Counselor (CADC) certification within two (2) years of hire• Ability to work effectively in a team environment and accept supervision• Experience in peer recovery, mental health, substance use, or social services preferred• Valid driver’s license, private automobile insurance, and insurability• Basic computer proficiency, including Microsoft Word, email, and electronic medical record (EMR) systems. Welcome New Clients: Assist with the intake process by orienting new arrivals to program rules, helping them settle into their rooms, and conducting an inventory of their belongings.
Client Care Technician/ Specialist (PT) Chestnut Health SystemsClient Care Technician/ Specialist (PT)Maryville, IL$17–$22 / hourMust be at least 21 years of age with a high school diploma or equivalent and a demonstrated interest in social services• High school diploma or equivalent with five (5) years of experience in mental health, substance use, or other social services OR• Bachelor’s degree OR• A combination of college coursework and experience totaling five (5) years OR• Certified Recovery Support Specialist (CRSS) or Certified Peer Recovery Specialist (CPRS) certification (required for Specialist title)• Ability to obtain Certified Alcohol and Drug Abuse Counselor (CADC) certification within two (2) years of hire• Ability to work effectively in a team environment and accept supervision• Experience in peer recovery, mental health, substance use, or social services preferred• Valid driver’s license, private automobile insurance, and insurability• Basic computer proficiency, including Microsoft Word, email, and electronic medical record (EMR) systems. Welcome New Clients: Assist with the intake process by orienting new arrivals to program rules, helping them settle into their rooms, and conducting an inventory of their belongings.
NewCustomer Relations Specialist - Dental Compass Health NetworkCustomer Relations Specialist - DentalSt. Charles, MissouriFull timeAs a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.
NewBilingual Multi-Location Customer Service Specialist (Spanish) Sherwin-WilliamsBilingual Multi-Location Customer Service Specialist (Spanish)Granite City, IL$19–$19The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.
NewBilingual Multi-Location Branch Customer Service Specialist (Spanish) Sherwin-WilliamsBilingual Multi-Location Branch Customer Service Specialist (Spanish)Ferguson, MO$19–$19The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.
Customer Care Agent Ashley Furniture Industries IncCustomer Care AgentMOAdditionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery.
Customer Care Representative - Grove Office (On-Site) MEDICAL TRANSPORTATION MANAGEMENT, INC.Customer Care Representative - Grove Office (On-Site)St. Louis, MOAll you need for the Customer Care Representative role is: • Must currently reside in Missouri and be able to work ON-SITE at the address listed above • 1 year of Call Center experience • 6 months Customer Service experience • Basic typing/computer experience with excellent navigational skills. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative's skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.
Customer Care Representative - In Office - LSL MEDICAL TRANSPORTATION MANAGEMENT, INC.Customer Care Representative - In Office - LSLLake Saint Louis, MOThe Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative's skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. We believe every passenger deserves personalized attention and exceptional care, and we're looking for passionate, driven individuals to help us deliver on that promise.
Customer Care Advisor Busey BankCustomer Care AdvisorEdwardsville, IllinoisBusey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (“Agreement”). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place.
Customer Care Agent Vital Records ControlCustomer Care AgentOverland, MOTitle: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
Customer Care Operations (STL) Xpress Global Systems, LLCCustomer Care Operations (STL)Maryland Heights, Missouri$19.32–$24 / hourRespond to internal and external customer inquiries; assist will call customers; prepare operations reports and perform systems data entry, with the ability to be a part of a fast-paced team environment, where there is a strong emphasis on quality of service/multi-tasking, accountability, and conflict resolution, and being a part of a dynamic culture in a progressive industry. As the EMPLOYER OF CHOICE, are looking for a hardworking, intelligent person with a relentless dedication to safety, quality, and customer service to join us as a Customer Care Operations.
Customer Care Center Rep Wisconsin Physicians Service Insurance CorpCustomer Care Center RepMissouri, MORemoteWe are open to remote work in the following approved states: Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin. We recognize the benefits of employee engagement as an investment in our workforce-both current and future-to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams.
Customer Care Representative JM Family Enterprises, Inc.Customer Care RepresentativeSt. Louis, MOHandle inbound customer calls using a dialer system to address account questions and service needs Handle inbound customer calls using a dialer system to address account questions and service needs. • Proficiency with PC applications, including data entry and navigating multiple systems and dual screens Proficiency with PC applications, including data entry and navigating multiple systems and dual screens.
Customer Service Representative - Respiratory / Home Care Respire Homecare ServicesCustomer Service Representative - Respiratory / Home CareMaryland Heights, MORemote$18–$21 / hourRespire Homecare Services provides comprehensive, compassionate, and personalized home care services for patients and their families by fostering an environment that balances both the needs of our employees and the needs of the company through open communication, teamwork, trust, and mutual respect. Our focus is on delivering patient centered home care services while being committed to recruiting, developing, rewarding, and retaining our most valuable resource – our employees.
Bilingual Customer Care Representative JM Family Enterprises, Inc.Bilingual Customer Care RepresentativeSt. Louis, MOThis role is responsible for handling inbound calls, resolving account-related inquiries, and delivering a professional and positive customer experience in a fast-paced, high-volume contact center environment. Southeast Toyota Finance, a subsidiary of JM Family Enterprises, is seeking Bilingual Customer Care Representatives to provide high-quality, phone-based support to customers.
Customer Care Technical Support Specialist Duke ManufacturingCustomer Care Technical Support SpecialistSt. Louis, MOdemonstrate the ability to communicate technical information clearly, accurately, and empathetically to customers and internal stakeholders, ensuring efficient issue resolution and positive customer experience. Duke Manufacturing is a modern food service equipment manufacturer, family owned and operated for 100 years with more than 700 employees worldwide.
Customer Care Representative I Elevance Health IncCustomer Care Representative ISt. Louis, MO$16.88–$25.33 / hourPreferred Skills, Capabilities and Experiences: For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
Customer Care Advisor First Busey CorpCustomer Care AdvisorEdwardsville, IL$19–$21 / hourBusey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place.
Customer Care Coordinator-Order Experience I NumotionCustomer Care Coordinator-Order Experience IEarth City, MOMaintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life.
Part-Time Pet Care Customer Service Representative Kennelwood Village IncPart-Time Pet Care Customer Service RepresentativeSt. Peters, MOSince the beginning, Kennelwood has been a leader in the pet care industry being the first to introduce pet services like Shed-X and Doggie DayCamp and continues the tradition by offering services such as training, grooming, dog daycamp, and boarding. Essential duties and responsibilities: Greet clients and check in their pets for services such as boarding, training, grooming, or daycamp.
Pet Care Customer Service Representative Kennelwood Village IncPet Care Customer Service RepresentativeChesterfield, MOSince the beginning, Kennelwood has been a leader in the pet care industry being the first to introduce pet services like Shed-X and Doggie DayCamp and continues the tradition by offering services such as training, grooming, dog daycamp, and boarding. Essential duties and responsibilities: Greet clients and check in their pets for services such as boarding, training, grooming, or daycamp.
Remote Customer Care and Sales Advisor Cable One IncRemote Customer Care and Sales AdvisorMORemoteAs you grow in the role, you'll handle more complex situations-resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. Whether assisting with billing questions, scheduling service, or guiding product changes, you'll build trust by listening empathetically and responding clearly.
Customer Care/Inside Sales Meridian Waste Services, LLCCustomer Care/Inside SalesWentzville, MOEffectively respond to routine issues regarding general service matters, which may involve outbound calls and other communications to resolve issues including billing questions, service inquiries or cancellations, price increases and equipment issues. The representative receives and responds to routine customer calls, inquiries, requests, and complaints, which are typically general to moderately complex in nature including billing and proration, service changes, cancellations and missed service inquiries requiring research and investigation to reach resolution.
Remote Customer Care and Sales Advisor I Cable One IncRemote Customer Care and Sales Advisor IMORemoteAs you grow in the role, you'll handle more complex situations-resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. Whether assisting with billing questions, scheduling service, or guiding product changes, you'll build trust by listening empathetically and responding clearly.
Customer Care Technical Support Specialist Duke Manufacturing Co. Inc.,Customer Care Technical Support SpecialistSt. Louis, MOdemonstrate the ability to communicate technical information clearly, accurately, and empathetically to customers and internal stakeholders, ensuring efficient issue resolution and positive customer experience. Duke Manufacturing is a modern food service equipment manufacturer, family owned and operated for 100 years with more than 700 employees worldwide.
Remote Customer Care Representative | Flexible Hours | Training Provided Kennedy-FsRemote Customer Care Representative | Flexible Hours | Training ProvidedSt. Louis, MORemote
Customer Care Coordinator TruGreen Companies L.L.C.Customer Care CoordinatorSt. Charles, MO$31,819–$58,865 / yearCalifornia Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and customers to provide and maintain the highest level of customer service.
Software Developer II - Customer Care & Billing Utility Software Front End Affinegy Inc. (Inactive)Software Developer II - Customer Care & Billing Utility Software Front EndILThis position would be on our iVUE Connect Utility Customer Care & Billing Software Development team, which is NISC''s solution providing functionality to dynamic pricing options and help utility companies provide enhanced customer service to their Members (customers). Key Words: Angular | TypeScript | Automated Testing | Java | Spring Boot | Agentic AI | AWS Cloud | SQL | Postgres | Kubernetes | Microservices | Agile | Scrum | Database | SDLC | Cross Functional.
Support Specialist - Customer Care & Billing Energy Affinegy Inc. (Inactive)Support Specialist - Customer Care & Billing EnergyLake Saint Louis, MORemoteApplicants without a good understanding and baseline knowledge of NISC software will need to be local to the Lake Saint Louis, Missouri, office and able to work on-site during the week to maximize training and learning. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support.
CUSTOMER CARE AGENT The Dufresne Spencer Group LLCCUSTOMER CARE AGENTST LOUIS, MOAdditionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery.
U-Box Customer Care Representative (CDL-A) U-Haul International IncU-Box Customer Care Representative (CDL-A)Saint Louis, MOThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
Customer Operations Specialist- Call Center - Temporary Maritz Holdings Inc.Customer Operations Specialist- Call Center - TemporaryFenton, MOContinually demonstrate Premiere Customer Service by providing accurate and timely information on programs and services to our customers, processing documents, both manually and electronically, to resolve ordering, shipping or ticketing issues and to update internal tracking systems. 60% Inbound Calls: Receives incoming calls from participants, handles questions regarding their orders, recommends solutions based on participant issues.
Customer Service Representative Commerce Bancshares IncCustomer Service RepresentativeSt. Louis, MO$18–$22.10 / hourThis compensation range is for the Customer Care Associate I, II or Senior level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. High school diploma or GED or equivalent combination of education and experience required 1+ year related customer service experience required 1+ years of call center and/or financial service preferred Customer Care Associate level will be determined based upon experience.
Bilingual Customer Service Representative Commerce Bancshares IncBilingual Customer Service RepresentativeSt. Louis, MO$18–$22.10 / hourHigh school diploma or GED or equivalent combination of education and experience required Fluent in Spanish and English, written and verbal required 1+ year related customer service experience required 1+ years of call center and/or financial service preferred Customer Care Associate level will be determined based upon experience. This compensation range is for the Customer Care Associate I, II or Senior level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs.
Patient Service Agent - Mercy Primary Care Call Center MercyPatient Service Agent - Mercy Primary Care Call CenterSaint Louis, MOFrom day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Job Duties: Handle high-volume inbound and outbound calls, assisting patients with MyMercy scheduling and general inquiries.
Patient Service Agent - Primary Care Call Center MercyPatient Service Agent - Primary Care Call CenterSaint Louis, MOFrom day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Job Duties: Handle high-volume inbound and outbound calls, assisting patients with MyMercy scheduling and general inquiries.
Customer Support Specialist - KS/MO Region Agiliti Health, IncCustomer Support Specialist - KS/MO RegionEarth City, MOAgiliti is a leading provider of medical equipment management and service solutions that help healthcare organizations ensure safe, reliable, and readily available equipment for patient care. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agilitis investigation of such reports.
Bilingual Japanese Customer Service Representative CVS Health CorpBilingual Japanese Customer Service RepresentativeMO$17–$31.30 / hourOur teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. 1 year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications.
Director, Customer Quality RGADirector, Customer QualityCreve Coeur, MissouriCollaborate with Global Technology support leaders to set goals and implement strategic plans that elevate the consistency, efficiency and quality of the RGA workforce experience with Help Desk, EAM or other product support. Audit, track, analyze and report to other leaders on the service performance and quality delivery of the customer support provided by teams across Global Technology, the Help Desk and EAM.
PRN After Hours - Remote Customer Service Specialist BJC HealthCarePRN After Hours - Remote Customer Service SpecialistSaint Louis, MORemoteNavigates the electronic health record to obtain and validate historical information; captures and documents demographic and financial information in the electronic health record; maintains accountability for accurate data entry in the electronic health record and maintains patient privacy and security as outlined by HIPAA.Manages a high volume of incoming calls from patients, healthcare providers and facilities who are calling for a variety of reasons, to include scheduling appointments, refilling medications, obtaining insurance referrals, receiving symptom-based care, obtaining pre-certification for testing, insurance and/or billing questions, requests for medical forms and/or test results, etc. Schedules patient visits based on complex provider preferences; verifies and updates insurance and checks insurance eligibility; collects and documents demographics; maintains proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions; documents and sends messages to providers and clinical staff in the electronic health record for clinical-based needs; communicates directly with providers (physicians) to relay pertinent clinical information during after hours.
Customer Service Support Associate - Bob Squad Bob's Discount Furniture IncCustomer Service Support Associate - Bob SquadSaint Ann, MOAs one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. Whether you're helping with orders, managing calls, or supporting store teams, you'll use technology and service skills to represent Bob's with integrity, enthusiasm, and care.
Bilingual Customer Support Specialist Onsite-Pittsburgh/Chesterfield Blink Health Management LLCBilingual Customer Support Specialist Onsite-Pittsburgh/ChesterfieldChesterfield, MOOur two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.
Remote Energy Efficiency Customer Support Specialist CLEAResult Consulting, Inc.Remote Energy Efficiency Customer Support SpecialistMORemote17 / hour + $65 / month internet stipend • Compensation Range: Currency: Type: Hourly • Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. You will support multiple programs using multiple platforms, providing a range of services, including: • Customer service • Visit scheduling • Customer enrollment • Program offering education • Tech support • Online support • Status updates.
Customer Service Representitve MidasCustomer Service RepresentitveFlorissant, MOAt Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for a Customer Service Representative to maintain excellent customer relations during the reception and delivery of the vehicles being repaired as well as assist in various functions of our business throughout the day.
Customer Sales and Service Representative FCX PerformanceCustomer Sales and Service RepresentativeMaryland Heights, MissouriFounded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. As a member of the Applied® Fluid Power Network, you will help customers get the parts they need, interacting extensively with them to clarify their needs, research and recommend parts, provide quotes, and take orders.
Customer Support Representative - Missouri Work-from-Home PacificSource Health PlansCustomer Support Representative - Missouri Work-from-HomeWork-from-Home, MO$32,311.65–$51,698.64 / yearSkills: Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.
Customer Service Representative No Leash NeededCustomer Service RepresentativeValley Park, MO$14–$14NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
Customer Service Supervisor No Leash NeededCustomer Service SupervisorSt Charles, MO$15–$15At NVA Pet Resorts, our mission is simple: Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members. NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations.
Customer Service Rep No Leash NeededCustomer Service RepSt. Louis, MO$15–$15NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
Customer Service Representative-Utility Billing City of O'FallonCustomer Service Representative-Utility BillingO'Fallon, MO$21.37–$22.22 / hourOur robust benefits package includes: Medical, Dental, and Vision Insurance Employer-paid Accident and Life Insurance Optional Health Savings Account (HSA) with employer contributions Flexible Spending Accounts (FSAs) Optional Pet Insurance Wellness incentives and onsite workout facilities Discounted membership at Renaud Center Fitness/Aquatic Center Employee Assistance Program (EAP) Identity-Theft Protection To support work-life balance, paid time off includes: 3 weeks of vacation for new hires 11 paid holidays + 1 personal holiday Sick leave and extended illness leave for personal or family care Access to fully furnished Zen and lactation rooms in select facilities The City participates in the Missouri LAGERS L‑6 Pension Plan and offers 457(b) retirement plans. Job Summary This position provides administrative and customer service support for departmental operations, including utility account coordination, billing assistance, and customer inquiry resolution.