Patient Access Agent – Centralized Call Center Center for Physical RehabilitationPatient Access Agent – Centralized Call CenterGrand Rapids, MIFull timep>We are looking for a friendly, organized, and customer-focused Patient Access Agent to join our centralized call center team supporting 12 outpatient physical therapy clinics. This role is the first point of contact for our patients and referral partners, helping individuals access the care they need quickly and efficiently.
NewInbound Call Center Sales (Hybrid) - $18-25+/hr HiregyInbound Call Center Sales (Hybrid) - $18-25+/hrGrand Rapids, MI$18–$29 / hourLead Sources: Most inbound calls originate from customers responding to marketing campaigns indicating they qualify for an employer or affiliate discount and are seeking a quote. Sell insurance products to inbound callers by collecting customer information, generating quotes, and binding policies; occasionally perform outbound follow-up calls.
In-Office Call Center Agent - MI - Full-Time - M-TH 11:30a - 8p and alternating Fri's 8a-4:30p / Sat's 9a-1p Versiti, Inc.In-Office Call Center Agent - MI - Full-Time - M-TH 11:30a - 8p and alternating Fri's 8a-4:30p / Sat's 9a-1pGrand Rapids, MichiganRemoteFull timeThis combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. Ensures donor requests are carried out (opt out of calling list, don’t contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion.
NewIn-Office Call Center Agent - MI - Full-Time - M-Th 8a-4:30p and alternating Fri 8a-4:30p / Sat 9a-1p Versiti, Inc.In-Office Call Center Agent - MI - Full-Time - M-Th 8a-4:30p and alternating Fri 8a-4:30p / Sat 9a-1pGrand Rapids, MichiganRemoteFull timeThis combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. Ensures donor requests are carried out (opt out of calling list, don’t contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion.
NewCall Center Agent - M-Th 8a-4:30p and alternating Fri 8a-4:30p / Sat. 9a-1p Versiti, Inc.Call Center Agent - M-Th 8a-4:30p and alternating Fri 8a-4:30p / Sat. 9a-1pGrand Rapids, MichiganRemoteFull timeThis combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. Ensures donor requests are carried out (opt out of calling list, don’t contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion.
BDC Representative Car GuysBDC RepresentativeRockford, MichiganBDC, BDC Rep, BDC Representative, Call Center, Call Center Rep, Call Center Representative, Customer Service, Customer Support, Automotive BDC, Automotive Call Center, Dealership BDC, Service BDC, Outbound Calls, Inbound Calls, Phone Representative, Client Relations, Client Support, Customer Care, Appointment Setter, Customer Experience, Automotive Industry, Dealership Jobs, Office Jobs, Full‑Time, Part‑Time, Administrative Assistant, Receptionist, Phone Specialist, Relationship Builder, Sales Support, Service Advisor, Call Center Agent, Customer Service Representative, Automotive Customer Service, Business Development Center, Business Development Representative. This role is simple: Talk to dealerships and repair shops all day… and make them glad you called.
Confirmation Call Center Manager Bath PlanetConfirmation Call Center ManagerGrand Rapids, MIFull timeYou'll be responsible for confirming appointments, coaching and developing your team, managing schedules, maintaining high customer satisfaction, and ensuring departmental goals are consistently achieved. We provide the training, support, and leadership opportunities you need to build a rewarding career while making a meaningful impact on our customers and your team.
Full Time Call Center Admissions Specialist I Davenport UniversityFull Time Call Center Admissions Specialist IGrand Rapids, MIAnswers and documents all incoming telephone calls via appropriate handling procedures which may include answering directly, transferring, taking a message, or following and returning the call; routinely checks the queue to monitor calls holding. In addition to the Admissions Specialist duties, like receiving and responding to incoming phone calls, chats, and emails, the Senior Admissions Specialist will help other staff members with these same functions, providing guidance and feedback on best practices.
Call Center Technical Support Associate - Temporary WASH Multifamily Laundry Systems, LLCCall Center Technical Support Associate - TemporaryGrand Rapids, MIAs a technical support specialist, connecting our customers with technology and our global support structure, your insights will help shape product improvements, close experience gaps, and strengthen our reputation as an industry-leading laundry partner. As a member of our broader Customer Experience organization, you will be in a critical position to deliver high-quality customer solutions, while also providing internal support and guidance to the Level 1 support team.
(Student) Call Center Assistant Davenport University(Student) Call Center AssistantGrand Rapids, MIThe Call Center team is responsible for receiving all incoming phone calls to the university, scheduling appointments, making appointment confirmation calls, triaging and answering all inbound questions or transferring to another department as appropriate, and performing live click-to-chat on the university web site. Answer and dispose of all incoming telephone calls via appropriate transfer, answering FAQ, taking a message, or following-up and returning calls; routinely check the queue to monitor calls holding.
Call Center Specialist I Lake Michigan Credit UnionCall Center Specialist IGrand Rapids, MIWhat you'll do: Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve. Our Call Center Specialists are able to make a positive impact on our members, processing their transactions from start to finish and ensuring the safe and sound fulfillment of their financial needs.
Pharmacy Delivery Call Center Technician - New Walker Location Trinity Health CorporationPharmacy Delivery Call Center Technician - New Walker LocationGrand Rapids, MIRoutinely monitors prescription fill patterns for patients in the Prescription Home Delivery program to ensure ongoing medication compliance and follows up with clinical pharmacist when a patient exhibit patterns of non-compliance. Prepares, packages, and distributes medication orders per physician request, pharmacist request, or prearranged work assignment according to established policies, procedures and protocols.
Full Time Pharmacy Delivery Call Center Clerk Trinity Health CorporationFull Time Pharmacy Delivery Call Center ClerkGrand Rapids, MIAccurately operates a computerized cash register to compute charges and assigns appropriate cost exceptions (e.g., employee/customer discount). Strong interpersonal skills are necessary to effectively greet, interact and communicate with customers, patients and Health System employees.
Pharmacy Delivery Call Center Technician - New Walker location Trinity HealthPharmacy Delivery Call Center Technician - New Walker locationGrand Rapids, MIRoutinely monitors prescription fill patterns for patients in the Prescription Home Delivery program to ensure ongoing medication compliance and follows up with clinical pharmacist when a patient exhibit patterns of non-compliance. Prepares, packages, and distributes medication orders per physician request, pharmacist request, or prearranged work assignment according to established policies, procedures and protocols.
Full Time Pharmacy Delivery Call Center Clerk Trinity HealthFull Time Pharmacy Delivery Call Center ClerkGrand Rapids, MIAccurately operates a computerized cash register to compute charges and assigns appropriate cost exceptions (e.g., employee/customer discount). Strong interpersonal skills are necessary to effectively greet, interact and communicate with customers, patients and Health System employees.
Representative, HR Support Ctr SpartanNashRepresentative, HR Support CtrGrand Rapids, MichiganOur braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers. Specialized Knowledge: Special Skills: Strong interpersonal and communication skills; Ability to work independently with minimal supervision; Ability to maintain confidentiality; Ability to manage competing priorities and multi-task in an active call-center environment; Resourceful & strong probing skills.
Client Services Representative County of Kent MIClient Services RepresentativeGrand Rapids, MIThis position is demanding, requiring the ability to handle frustrated and emotional clients professionally, explain complex systems, calculations, and procedures clearly, and manage a high volume of calls related to child support cases. The Kent County Friend of the Court serves the Court and families of Kent County through the fulfillment of our statutory duties to ensure children are supported both financially and emotionally.
Limited Service Spanish Bilingual Call Center Supervisor MaximusLimited Service Spanish Bilingual Call Center SupervisorGrand Rapids, MIFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .
NewLimited-Service Spanish-Bilingual Call Center Supervisor MaximusLimited-Service Spanish-Bilingual Call Center SupervisorGrand Rapids, MIFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .
Call Center - Grand Rapids MI Applied InnovationCall Center - Grand Rapids MIGrand Rapids, MICoordinate and manage service technician call loads to ensure fast, quality support for our clients. If you thrive in a fast-paced environment, enjoy helping others, and are tech-savvy, this could be the perfect opportunity for you.