Charlotte, North Carolina28 days ago
Handle customer interactions via phone, email, and chat Assist with billing inquiries, payments, and account updates Resolve customer issues and provide follow-up support Process account changes and cancellations Coordinate with internal teams (Sales, Operations, Service Delivery)
Qualifications
Customer service or call center experience Strong communication and problem-solving skills Ability to multitask in a fast-paced environment Comfortable handling billing questions
Preferred
Telecom experience Billing or account support experience Bilingual (English/Spanish)
Requirements
High School Diploma
Apply Today Join a growing telecom company and build your career in customer support.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Job Summary We are hiring a Customer Service Representative to support customers with their accounts, billing inquiries, and service requests.
Charlotte, NC30+ days ago
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Charlotte, NC30+ days ago
Our roster of clients features some industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott, Hilton, Winmark Brands, Westin Resorts, and Greystar Properties, among many others. ScentAir serves over 50,000 brands globally in more than 100 countries, partnering with a wide range of industries-including retail, hospitality, healthcare, and entertainment.
Charlotte, NC30+ days ago
The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands:
The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
Circle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. What you'll be responsible for:
You'll be a part of a truly amazing team of people working directly with customers around the world, helping them to utilize the full potential of Circle while providing an outstanding customer experience with every interaction.
p>Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership – ability to guide and lead colleagues on projects and initiatives Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people Communication – ability to effectively communicate to stakeholders of all levels orally and in writing Motivation – persistent in pursuit of quality and optimal client and company solutions Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization – ability to manage projects and activity, and prioritize tasks . Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom .
You will handle inbound and outbound calls, follow up on unsold estimates and open service opportunities, schedule and dispatch technicians based on urgency and availability, review work orders and technician notes, maintain accurate customer records, and communicate effectively with both customers and internal team members. If you enjoy staying busy, solving problems, and playing a critical role in keeping operations running smoothly, Horne Heating and Air Conditioning offers the stability, support, and opportunity to build a rewarding long-term career.
li>Tech & Camera Comfortable: Comfortable using a smartphone for FaceTime video calls and navigating basic computer systems for order entry. If you are motivated by helping others, enjoy a high-energy workday, and like the idea of earning commission without the stress of quotas or cold calls, you will thrive here!
strong>Skills Requirements: - Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred. We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone.
div>Devices not acceptable:
Tablet-based/convertible personal computers (i.e., Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable.
. Technology Requirements:
In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.
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Charlotte, NC30+ days ago
Responsibilities: Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns. You''ll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.
Huntersville, NC26 days ago
ul dir="auto">Make outbound calls to existing customers and warm leads to schedule repairs, replacements, or follow-ups—turning conversations into happy, loyal clients. Huntersville, NC | Full-Time | Family-Owned & Growing
Join a tight-knit team that's all about taking care of people and their vehicles!.
strong>Responsibilities- Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns. Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.
Responsibilities: - Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns .
As a Billing Customer Service Representative, you'll provide our members with the information theyneed to make better decisions about their health, helping them get access to the right care the first time.
This role provides patient support by resolving billing inquires, update demographic and insurance information and assists with setting up patient payment plans to address outstanding balances owed. Handle actions for patient accounts when correspondence is received for bankruptcies, death, and legal correspondence (divorce, guarantor changes; provide statements for auto accident lawsuits, etc.).
li>Determines the needs of patients calling the call center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication refill requests for evaluation, and paging providers and facilities as appropriate. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise.
li>At least 1 year solid experience in customer service in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate. Interact with co-workers, staff of other affiliates, patients, members and visitors in a positive and professional manner and communicate effectively and respectfully.
Charlotte, NC30+ days ago
Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence. • Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact .
li>Understanding of company’s intent to be the first choice of customers, needs of the business, and the related Customer Care Operations need to deliver on that intent. Basic knowledge of computers, including Customer Information Systems, Microsoft Office products (Word, Excel, Outlook, etc.).
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li>Perform other typical functions within a Customer Care organization, including processing RMAs, initiating debit/credit requests, logging customer complaints, generating reports, and analyzing data. Manage customer requests through multiple communication channels, including email and phone calls, with potential future involvement in chat and social media interactions.
li>At least 1 year solid experience in customer service in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate. Interact with co-workers, staff of other affiliates, patients, members and visitors in a positive and professional manner and communicate effectively and respectfully.
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p>Our team is driven by six core values: Aim high – we deliver excellence in everything we do, stay focused – we innovate and evolve by overcoming obstacles, take action – we are empowered to impact our company's performance, follow through – we hold each out accountable, and we say what we're going to do and do what we say, all in – we are trusted partners for our customers every step of the way, and we care – we prioritize our people, customers, and community. We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.
Indian Land, South Carolina30+ days ago
Ensure that borrower inquiries, disputes and complaints are handled within specified timelines and CFPB Guidelines; Answer inbound and make outbound calls from the Customer Support Center and respond to customer requests within established timelines to maintain service level expectations and deliver quality service to customers. The expected salary range for this position is between:
The range for the position in other geographies may vary based on market differences.
p>Our team is driven by six core values: Aim high - we deliver excellence in everything we do, stay focused - we innovate and evolve by overcoming obstacles, take action - we are empowered to impact our company's performance, follow through - we hold each out accountable, and we say what we're going to do and do what we say, all in - we are trusted partners for our customers every step of the way, and we care - we prioritize our people, customers, and community. We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.
This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!