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287 Results for

Customer Care Jobs in Orion, MI

No remote option; must work at a specified Cox location

Travel %.

Individual Contributor

Flexible Work Option.

20 days ago

Auburn Hills, MI

The role will manage the supplier operations and utilization of all channels of customer communication (i.e. click to call from chat, direct phone support, SMS messaging, IVR, chatbot automation, etc.) and be able to oversee / offer a smooth, omni channel approach to interact with customers. This role oversees complex complaint handling, multi-touch case management, and escalations requiring cross-functional coordination, while ensuring strong supplier performance, SLA adherence, and continuous improvement.

30+ days ago
New

Detroit, MI
  • Full time

p>The Sea Logistics Customer Care Specialist plays a key role in supporting customers by providing accurate information, addressing inquiries, and resolving concerns. Additionally, they manage a personal portfolio of house accounts as an account owner, maintaining strong customer relationships and driving engagement.

2 days ago

Pontiac, MI

p>• Accepting incoming calls from all clients • Making outbound calls to clients • Responding to emails from clients • Working various reports as assigned • Aiding and overseeing our sub-servicer • Cross-training to learn other areas of our Servicing team. All it takes is exceptional client service skills and a love of talking - this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.

30+ days ago

Pontiac, MI

li>Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court. As a Customer Care Servicing Specialist, youll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed.

30+ days ago

southfield, MI

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference.

30+ days ago

Detroit, MI
  • $18.22–$27.36 / hour

Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars.

19 days ago

Detroit, MI

The ACC Associate performs core adoption center work, including processing adoptions and assisting with intakes and euthanasia requests, while providing the highest quality of care for both the people and animals at our shelters. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services.

30+ days ago

Westland, MI

p>The ACC Associate performs core adoption center work, including processing adoptions and assisting with intakes and euthanasia requests, while providing the highest quality of care for both the people and animals at our shelters. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services.

30+ days ago
New

Flint, Michigan

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Responsive recruiter
The CSR Primary Care (Client Services Representative) will greet and assist clients/visitors, answer multi-line phone, schedule appointments, determine eligibility for services, prepare/maintain client records, and perform assigned clerical duties.
The best place to work… While all of these incredible benefits and perks make Mott Children’s Health Center a great place to work, our mission to serve the children of Flint and Genesee County – knowing that we make a difference in the lives of our community’s children – makes us the best place to work!

6 days ago

Rochester Hills, Michigan

InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets – all completed to factory specifications.

30+ days ago

Auburn Hills, MI

p>Within the Mopar Customer Care team, the Reporting and Analytics Specialist is responsible for data analysis, report generation and consumer intelligence insights on the data collected by the Customer Care team.

  • Power BI developer to connect multiple data points to present actionable dashboards for end users within Mopar, Customer Care & Stakeholders.

    • 12 days ago
    Ashley Furniture Industries Inc logo

    Warren, MI

    Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery.

    16 days ago

    Southfield, MI

    Utilizes various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) & collaborate with other departments to identify and address the customers stated and unstated product & service needs. BRIEF POSITION SUMMARY: The position of Customer Care Representative - Omnichannel, delivers effortless, personalized and profitable customer experiences in a contact center environment using various inbound interaction types.

    30+ days ago
    Crown Equipment Corporation logo

    Plymouth, MI

    Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

    Company Description: Crown Equipment Corporation, one of the worlds largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries.

    30+ days ago

    Madison Heights, MI

    Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

    26 days ago

    Southfield, MI
    • $16.78–$26.39 / hour

    li>Utilizes various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) & collaborates with other departments to identify and address the customers stated and unstated product & service needs. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

    17 days ago

    Rochester, MI

    SUMMARY: Under the direction of the Director of Customer Care, the Negative Pressure Wound Therapy Customer Service Care Coordinator is responsible for servicing assigned customer accounts, maintaining customer files, processing orders, and setting up new accounts. InfuSystem is a growing healthcare service provider, specializing in infusion pumps and related products and services for patients in hospitals, clinics, ambulatory surgery centers, and other major service centers.

    18 days ago

    Southfield, MI
    • $19.12–$30.04 / hour

    With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services.

    30+ days ago

    Farmington Hills, MI

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    • 30+ days ago
    Johnson Controls logo

    Madison Heights, Michigan

    h2>Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

    Johnson Controls International plc.

    10 days ago

    Detroit, MI
    • $19–$22 / hour

    By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals.

    30+ days ago

    Troy, MI

    General Summary: This position has the following primary objectives with respect to customer relations for all HAP product lines: (1) Provide follow-up and courteous and prompt resolution to internal and external customer inquiries by conducting thorough investigations and fully educating customers; (2) Support corporate and departmental goals, member enrollment activities and product implementations; (3) Research, investigate and resolve service failures. Monitor workflow inbox and outstanding cases to ensure that all inquiries receive an appropriate response in a timely manner; Contact internal/external customers (by phone/or in writing), as needed, to ensure timely resolution and follow-up to inquiry.

    25 days ago

    Pontiac, Michigan

    li>Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court . All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.

    30+ days ago

    Troy, MI
    • $16–$19

    We have administered specialty auto glass service programs since 1991, and our experienced team understands the detailed needs of car owners, Insurers, and glass service providers. We strive to always uphold to our 6 core values: Positive Attitude, Personal Integrity, Great Customer Service, Team Oriented, Make Work Fun, and Spark Change.

    21 days ago

    Westland, MI
    • $15–$18

    As our Customer Service & Scheduling Coordinator, you’ll be the first point of contact for our customers: setting the tone for a professional, smooth, and trustworthy experience. At Superior Fence & Rail, our Core Values guide how we hire, lead, solve problems, and serve our customers.

    30+ days ago
    New

    Ferndale, MI

    p>This position has the following primary objectives with respect to customer relations for all HAP product lines: (1) Provide follow-up and courteous and prompt resolution to member inquiries by conducting thorough investigations and fully educating members and customers; (2) Support corporate and departmental goals, member enrollment activities and product implementations; (3) Research, investigate and resolve service failures.

  • Monitor workflow inbox and outstanding cases to ensure that all inquiries receive an appropriate response in a timely manner; contact members (by phone/or in writing), as needed, to ensure timely resolution and follow-up to inquiry.

    • 5 days ago

    Pontiac, MI

    li>Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court. As a Customer Care Servicing Specialist, youll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed.

    30+ days ago

    Detroit, MI
    Remote

    p>By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. Insurance Customer Sales and Service Representatives explain product features and service advantages to existing and potential customers to promote and sell the various membership and/or insurance products and services to achieve sales production goals.

    9 days ago

    Wixom, Michigan

    li>1-2 years of customer service handling high call volume /Service Titan scheduling experience preferred.

  • We provide our team members with the necessary Personal Protective Equipment (PPE) to keep themselves and our customers safe.

    • 30+ days ago

    Southfield, Michigan

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    Hart Medical Equipment provides a full range of home care products and support services based on individual needs.

    By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at https://hartmedical.org/application-agreement.

    30+ days ago
    New

    Wixom, MI

    In this role, you will work closely with patients, doctor's offices, and insurance companies to facilitate the setup of new accounts, resolve issues, obtain prior authorizations, manage prescription refills, and ensure the timely delivery of essential medical supplies to patients in need.

    • Are you eager to lean a fast-paced customer service role requiring the ability to handle multiple tasks?.

    5 days ago
    CVS Health Corp logo

    MI
    • $17–$31.30 / hour

    Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. 1 year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications.

    30+ days ago

    Auburn Hills, MI

    The Process & Knowledge Specialist oversees process definition, continuous process improvement, assessments, enhancements to automation, enablement of business processes, and the development, authoring, and publication of associated program management plans and knowledge content in collaboration with various stakeholders including the Customer Enhancement team, Customer Care functions, ICT, 3rd party Contact Center Business Partners, and potentially Technical and/or Program Management External Partners. This role resides within the Business Development and Customer Enhancement team of NA Customer Care and supports the Contact Center and Business Operations in addition to organizational functions with the core responsibility to lead the design and definition enablement and continuous improvement of Customer Care programs ensuring alignment with business objectives, KPIs, customer journey expectations, and digital transformation initiatives.

    30+ days ago

    MI
    Remote

    li>

    You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates. This isn't your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change!

    9 days ago

    Novi, Michigan

    div>

    At Destination Pet, we’re not just another Pet/Vet care center—we’re a community that lives to elevate the love and lives of pet families.

    If you’ve got the charm of a customer service pro and the heart of a dog mom (or dad), grab a name tag—we’re saving you a spot. .

    30 days ago

    Livonia, Michigan

    li>Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.

    Plans, directs and supervises team members in the day to day operations within various departments of the store.

    13 days ago

    Commerce, Michigan

    li>Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L. Direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution).

    30+ days ago
    Sedgwick Claims Management Services, Inc. logo

    Southfield, MI

    p>Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

    PRIMARY PURPOSE: To develop, implement, and maintain the delivery of world-class service including quality assurance, client services, and workforce management ensuring departmental objectives are met.

    30+ days ago
    J.B. Hunt Transport logo
    New

    Troy, MI

    Description:****Key Responsibilities:**+ Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth+ Monitor and support on-time delivery, damage-free services, and accurate billing Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures+ Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations+ Enter customer orders into the order management system to track loads and provide necessary information to operations teams+ Obtain and document approval for accessorial charges and spot rates for assigned customers+ Serve as a point of contact for customers regarding load updates and capacity availability**Qualifications:****Minimum Qualifications:**High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree**Preferred Qualifications:**+ Ability to effectively transmit, receive, and accurately interpret ideas through various mediums+ Ability to adjust to new or changing assignments and processes+ Ability to maintain composure under pressure+ Ability to manage multiple priorities+ Ability to maintain professionalism while dealing with difficult individuals+ Sales focused+ Ability to meet or exceed customer needs and expectations to provide excellent service+ Embody a customer-centric mindsetThis position is not eligible for employment-based sponsorship.**Compensation:**Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)**Work Experience:**Customer Service/Account Manager, Sales**Job Opening ID:**00626571 Customer Experience Representative - ICS (Open)**_"This job description has been designed to indicate the general nature and level of work performed by employees within this_** **_classification._** **_It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job._****_To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    1 day ago

    Detroit, MI

    p>Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. Responsibilities Respond to customers, agents and broker/dealer's requests via telephone or email, providing high quality service to BHF Annuity customers who have insurance or other financial service products or benefit plans.

    30+ days ago
    Maximus logo

    Mt. Morris, NY
    • Full time

    Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Conduct face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices .

    30+ days ago

    Royal Oak, MI

    The CSR II is responsible for answering and triaging calls, gathering information, and documenting into a call tracking system utilizing numerous computer systems simultaneously to investigate and resolve complex laboratory issues between internal and external customers; facilitating unusual test requests; ensuring thorough follow-up and communication between all appropriate laboratory entities and customers; providing training and support to new employees, communicating laboratory requirements and policies to external customers along with reporting critical, stat and routine test results; communicating customer changes, requests, and variances to internal customers. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

    30+ days ago

    Novi, MI
    • $12–$14

    PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations.

    30+ days ago

    Sterling Heights, MI
    • $14–$16

    PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. At NVA Pet Resorts, our mission is simple: Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

    25 days ago

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