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The Contact Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member and provider inquiries in a professional, courteous, compassionate and empathetic manner.

Independent Living Systems LLC

Contact Center Agent

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Ability to maintain high levels of professionalism, salesmanship, teamwork, organization and customer service. The role of a Service BDC is to respond effectively to all phone-sourced vehicle inquiries that come to the dealership.

Stevens Creek Chevrolet

Call Center Agent

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What sets the company apart is its commitment to making auto care effortless and trustworthy: upfront online pricing, ASE-certified master technicians, a 24-month / 24,000-mile nationwide warranty, and stress-free waiting areas with Wi-Fi, charging stations, and complimentary refreshments. Inside Sales Representative About RadHires RadHires is a recruiting agency specialized in connecting top talent across Latin America, South Africa, and the Philippines with high-growth U.S.-based companies.

Rad Hires

Inside Sales Representative - LATAM

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In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

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DSI Systems

Retail Support Specialist

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.

AAA Northern California, Nevada and Utah Insurance Exchange

Member Experience Associate (Sales) - $26.95/hr + commissions!

As a Service Strategy Senior Manager - Consumer, you will be responsible for: Leading multiple engagements that define strategies for service transformations across digital self-service, contact center, and/or field service for Consumer clients, including omnichannel retail, e-commerce, and direct-to-consumer service channels. This role combines deep service strategy and technology transformation expertise with strong AI and digital fluency, consulting leadership, and Consumer commercial acumen, including familiarity with retail, consumer products, and direct-to-consumer business models.

Deloitte

Service Strategy Senior Manager - Consumer

A successful candidate should possess these skills: Ability to stretch from framing ambiguous business problems through roadmap definition, business case development, and implementation planning through close collaboration with relevant leaders, such as service operations, technology, design, product, engineering, and analytics leaders. Connecting service strategy to technology delivery by aligning strategic intent with technology modernization priorities, target state architecture, agentic AI orchestration design, platform requirements, and data integration strategy.

Customer Care Jobs in Santa Cruz, CA

Contact Center Agent Independent Living Systems LLC

Call Center Agent Stevens Creek Chevrolet

Inside Sales Representative - LATAM Rad Hires

Retail Support Specialist DSI Systems

Member Experience Associate (Sales) - $26.95/hr + commissions! AAA Northern California, Nevada and Utah Insurance Exchange

Service Strategy Senior Manager - Consumer Deloitte

Retail Support Specialist DSI

Service Strategy Manager - Technology Industry Deloitte

Service Strategy Senior Manager - Consumer Deloitte Touche Tohmatsu Ltd

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