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310 Results for

Customer Care Jobs in Washington, MI

No remote option; must work at a specified Cox location

Travel %.

Individual Contributor

Flexible Work Option.

17 days ago

Pontiac, MI

p>• Accepting incoming calls from all clients • Making outbound calls to clients • Responding to emails from clients • Working various reports as assigned • Aiding and overseeing our sub-servicer • Cross-training to learn other areas of our Servicing team. All it takes is exceptional client service skills and a love of talking - this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.

30+ days ago

Auburn Hills, MI

The role will manage the supplier operations and utilization of all channels of customer communication (i.e. click to call from chat, direct phone support, SMS messaging, IVR, chatbot automation, etc.) and be able to oversee / offer a smooth, omni channel approach to interact with customers. This role oversees complex complaint handling, multi-touch case management, and escalations requiring cross-functional coordination, while ensuring strong supplier performance, SLA adherence, and continuous improvement.

29 days ago

Dearborn, MI

Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including: Accurately respond to customer inquiries. As a Pro Sales Customer Care Representative in Dearborn, MI, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

27 days ago

Pontiac, MI

li>Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court. As a Customer Care Servicing Specialist, youll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed.

30+ days ago

Dearborn, MI

Provide inbound helpdesk support for member, dealer, and region employees on various issues including:o User access, promotion information, site navigation, system errors and performance, billing, reporting and dealer list uploadso Website assistance to dealers and field personnelo Dealer enrollment processo Reviewing dealer parts statementso Process program cancellation requests· Determines the appropriate route for escalating complex issues based on the type of expertise required.· Document status of all interactions indicating appropriate outcome and follow up requirements· Establish a rapport and build confidence in the brand recognition by proactively promoting company's products and services.· Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise - consistently courteous with customers.·

30+ days ago
New

Dearborn, MI

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  • Maneuver effortlessly through various digital and voice communication channels (phone, chat, and email) to provide the customer with prompt, courteous, and accurate information including:
  • Utilizing available resources to accurately respond to customer inquiries through appropriate channels.
  • Achieve 'world-class' service with each member where 'world-class' is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional while educating the customer on client products and services.

    • 6 days ago

    Dearborn, MI

    The Marketing and Vehicle Ordering Processing Center (VOPC) program is a division of the Marketing and Communications Center (MCC), which is the primary contact center for North America Ford and Lincoln Mercury dealers on Contest and Incentive Programs. In addition, The Vehicle Order Processing Center (VOPC) provides support to all North American Ford and Lincoln dealers on all of their retail vehicle ordering, scheduling and shipping needs.

    13 days ago
    New

    Detroit, MI
    • Full time

    p>The Sea Logistics Customer Care Specialist plays a key role in supporting customers by providing accurate information, addressing inquiries, and resolving concerns. Additionally, they manage a personal portfolio of house accounts as an account owner, maintaining strong customer relationships and driving engagement.

    4 days ago

    Farmington Hills, MI
    • $18.22–$27.36 / hour

    Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

    Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars.

    16 days ago

    southfield, MI

    Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference.

    30+ days ago
    ICF International Inc logo

    MI
    • $98,614–$167,644 / year

    p>Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

    This role involves direct interaction and coordination across local energy efficiency program implementation teams, the customer care services organization, subcontractors, and client representatives to ensure program goals and client expectations are met or exceeded.

    16 days ago
    Ashley Furniture Industries Inc logo

    Warren, MI

    Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery.

    13 days ago

    Westland, MI

    p>The ACC Associate performs core adoption center work, including processing adoptions and assisting with intakes and euthanasia requests, while providing the highest quality of care for both the people and animals at our shelters. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services.

    30+ days ago

    Detroit, MI

    The ACC Associate performs core adoption center work, including processing adoptions and assisting with intakes and euthanasia requests, while providing the highest quality of care for both the people and animals at our shelters. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services.

    30+ days ago
    U-Haul logo
    New

    Dearborn, MI

    The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.

    2 days ago

    Auburn Hills, MI

    p>Within the Mopar Customer Care team, the Reporting and Analytics Specialist is responsible for data analysis, report generation and consumer intelligence insights on the data collected by the Customer Care team.

  • Power BI developer to connect multiple data points to present actionable dashboards for end users within Mopar, Customer Care & Stakeholders.

    • 9 days ago

    Madison Heights, MI

    Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

    23 days ago

    Rochester Hills, Michigan

    InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets – all completed to factory specifications.

    30+ days ago

    Rochester, MI

    SUMMARY: Under the direction of the Director of Customer Care, the Negative Pressure Wound Therapy Customer Service Care Coordinator is responsible for servicing assigned customer accounts, maintaining customer files, processing orders, and setting up new accounts. InfuSystem is a growing healthcare service provider, specializing in infusion pumps and related products and services for patients in hospitals, clinics, ambulatory surgery centers, and other major service centers.

    15 days ago

    Marysville, MI

    You’ll be the go-to resource for questions, support, and guidance - helping customers feel confident, informed, and taken care of every step of the way. Position Overview: As a Customer Care Representative, you’ll play an important role in creating a positive experience for every client who interacts with our agency.

    30+ days ago
    Crown Equipment Corporation logo
    New

    Plymouth, MI

    Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

    Company Description:

    Crown Equipment Corporation, one of the worlds largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries.

    5 days ago

    Farmington Hills, MI

    pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-scroll-anchor="false" data-testid="conversation-turn-4" data-turn="assistant" data-turn-id="request-WEB:ac501a92-1b71-4b35-8304-bfecc3343c30-1" dir="auto">. ]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-scroll-anchor="false" data-testid="conversation-turn-6" data-turn="assistant" data-turn-id="request-WEB:ac501a92-1b71-4b35-8304-bfecc3343c30-2" dir="auto">.

    30+ days ago

    MI
    Remote
    • $89,300–$171,600 / year

    Who You Are Bachelor's degree or 8 years of equivalent experience required and 4+ years retirement industry experience Must become an associated person of Principal Securities, Inc Qualified Plan knowledge and unbundled experience strongly preferred (Defined Benefit, Defined Contribution) Excellent demonstrated leadership, negotiation, presentation, organizational, and problem-solving skills required, as well as outstanding interpersonal, analytical, and oral and written communication skills Must be assertive and entrepreneurial Travel required - 25 - 50% (including day and overnight stays combined, and dependent on the territory) Licensing will be required based on state/federal laws and/or company policy in accordance with current licensing policy. Nonimmigrant Workers and Green Card for Employment-Based Immigrants Investment Code of Ethics For Principal Asset Management positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household.

    20 days ago
    Johnson Controls logo

    Madison Heights, Michigan

    Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

    7 days ago

    Southfield, MI

    Utilizes various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) & collaborate with other departments to identify and address the customers stated and unstated product & service needs. BRIEF POSITION SUMMARY: The position of Customer Care Representative - Omnichannel, delivers effortless, personalized and profitable customer experiences in a contact center environment using various inbound interaction types.

    30+ days ago

    Southfield, MI
    • $16.78–$26.39 / hour

    li>Utilizes various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) & collaborates with other departments to identify and address the customers stated and unstated product & service needs. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

    14 days ago

    Southfield, MI
    • $19.12–$30.04 / hour

    With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services.

    30+ days ago

    Troy, MI
    • $19–$22 / hour

    By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals.

    30+ days ago
    New

    Troy, Michigan

    p/>

    By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

    Important Note:

    ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals.

    2 days ago
    New

    Grand Blanc, Michigan
    Remote

    Complete setups and reorders for equipment, answer questions from patients and referrals, resolve issues efficiently and handle multiple tasks simultaneously while maintaining attention to detailed. Experience with any of the following systems: HDMS, EPIC, RightFax, Parachute, CarePort, OnBase, RingCentral, Outlook, OneNote, Excel, NICE, Collect Plus, HealthCall preferred.

    2 days ago

    Troy, MI

    General Summary: This position has the following primary objectives with respect to customer relations for all HAP product lines: (1) Provide follow-up and courteous and prompt resolution to internal and external customer inquiries by conducting thorough investigations and fully educating customers; (2) Support corporate and departmental goals, member enrollment activities and product implementations; (3) Research, investigate and resolve service failures. Monitor workflow inbox and outstanding cases to ensure that all inquiries receive an appropriate response in a timely manner; Contact internal/external customers (by phone/or in writing), as needed, to ensure timely resolution and follow-up to inquiry.

    22 days ago
    CVS Health Corp logo

    MI
    • $17–$31.30 / hour

    p>The Customer Service Representative position is ideal for someone with strong interpersonal skills, a passion for mental wellness advocacy, and is comfortable working with digital platforms in a fast-paced and emotionally sensitive setting.

    Key Responsibilities:

    The Customer Service Representative's responsibilities include (but are not limited to) the following:

    • Takes inbound calls from members and determines the quickest, most effective ways to answer member questions.

    30+ days ago

    Pontiac, MI

    Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court . All it takes is exceptional client service skills and a love of talking — this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.

    30+ days ago

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