NewTravel Nurse RN - Pediatric Intensive Care Unit - $2,575 to $2,739 per week in Washington, DC TravelNurseSourceTravel Nurse RN - Pediatric Intensive Care Unit - $2,575 to $2,739 per week in Washington, DCWashington, DC$2,575–$2,739This role includes comprehensive patient assessment, implementing complex care plans, administering treatments, and collaborating with multidisciplinary healthcare teams to ensure high-quality, patient-centered care in a fast-paced, high-acuity environment. Continuously observe and evaluate patient conditions, record significant findings, and promptly notify physicians of critical changes or adverse reactions to treatments.
Help Desk Specialist I NuAxis InnovationsHelp Desk Specialist IWashington DC, DCIdentify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion. Work is performed under the supervision and serves as the primary IT Customer Support interface between WMATA IT departments and all WMATA end-users.
NewTerritory Account Manager - Scaffold Sunbelt RentalsTerritory Account Manager - ScaffoldElkridge, MD$40,000–$67,761 / yearRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service.
Customer Care Representative - WFH Washington DC MEDICAL TRANSPORTATION MANAGEMENT, INC.Customer Care Representative - WFH Washington DCDCRemoteThe Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representatives skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. We believe every passenger deserves personalized attention and exceptional care, and were looking for passionate, driven individuals to help us deliver on that promise.
NewDigital Branch Customer Care Representative EagleBankDigital Branch Customer Care RepresentativeBethesda, MD$23.24–$33.44 / hourThe Digital Branch Customer Care Representative delivers prompt, accurate support to Digital Branch customers across digital accounts, mobile banking, and related products and services. This role consistently provides high-quality customer service by prioritizing clear communication, timely resolution, and a seamless customer experiences, reinforcing customer satisfaction, loyalty, and retention.
Customer Care Representative - On Site MEDICAL TRANSPORTATION MANAGEMENT, INC.Customer Care Representative - On SiteVAWhat You'll Need: • Must currently reside in Virginia and be able to work on-site at our Norton, VA office • 1 year of call center experience • 6 months of customer service experience • Basic typing and computer skills with strong navigation abilities. As part of our growing team, your work will directly impact the communities around you by helping remove barriers to care and improving quality of life.
Customer Care Representative Eagle Bancorp IncCustomer Care RepresentativeBethesda, MD$23.24–$33.44 / hourThe Customer Care Representative delivers support and assistance to business and consumer customers calling about Online Banking, Mobile Banking, VISA debit cards, Consumer Lending and limited Deposit Services providing them with consistent outstanding customer service, accurate information and timely response to promote customer satisfaction and retention. Also handles incoming calls from Branch employees needing assistance to execute some debit card and online banking processes in support of customer service.
NewRepresentative II, Customer Care Order Placement Cardinal HealthRepresentative II, Customer Care Order PlacementWashington, DC$15.75–$18.50 / hourCustomer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. The Representative II, Customer Care Order Placement operates as a “Universal Agent”, who is able to meet the needs of our customers throughout the entire order placement lifecycle.
NewCustomer Care Representative Toll Brothers IncCustomer Care RepresentativeReston, VA$28.01–$37.14 / hourThe Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ensure the luxury homebuying experience continues after move-in through the timely resolution of Service Requests. Toll Brothers, America''s Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Reston, Virginia.
Customer Care Representative (CCR) STRUCTION SOLUTIONSCustomer Care Representative (CCR)Quantico, VARemote$14–$16 / hourStruction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services. This program supports wounded, ill, and injured Marines, Sailors attached or formerly attached to Marine units, veterans, and their family members through call center operations, outreach, resource referral, and non-medical case management.
U-Box Customer Care Representative (CDL-A) U-Haul International IncU-Box Customer Care Representative (CDL-A)Hyattsville, MD$24–$26 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
U-Box Customer Care Representative (CDL) U-Haul International IncU-Box Customer Care Representative (CDL)Herndon, VAThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
VCS - Customer Service Representative U.S. Department of Veterans AffairsVCS - Customer Service RepresentativeWashington, DCVCS is a program office in the Veterans Health Administration (VHA) that is Veteran-facing, providing Americas Veterans enrolled in VAs Health Care System, their families, caregivers, and VA employees, with reasonably priced merchandise and services essential to their comfort and well-being. As a Customer Service Representative, you will be responsible for operating and monitoring the Special Order 800 Service call center, ensuring the accuracy and integrity of the program while at the same time providing the highest level of customer service.
NewCustomer Service Representative - Technical Disabled Veterans SolutionsCustomer Service Representative - TechnicalWoodbridge, VARemoteThe Customer Service Representative (CSR) role is responsible for delivering exceptional customer care and creating sustainable value for customers through phone, email, text, web chat, and case management interactions. This role supports a high-volume tolling services program and requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering accurate, empathetic support.
Customer Service Representative Suburban Propane Partners LPCustomer Service RepresentativeRockville, MD$17.40–$21.80 / hourHeadquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do.
NewCUSTOMER SERVICE REPRESENTATIVE U.S. Department of DefenseCUSTOMER SERVICE REPRESENTATIVEWashington, DC$42,507–$61,598 / yearTo be hired at the GS-06 entry grade level, applicants must minimally have: One (1) year of experience applying regulations, policies and procedures governing pay, billing or other types of financial transactions sufficient to convey information to customers and other interested parties; researching customer accounts and financial regulations, policies and procedures to identify discrepancies and suggest solutions; explaining pay, billing or other types of financial procedures; or interpreting technical materials, conveying options and resolving problems within automated financial systems. Applicants MUST have related financial experience AND/OR a related financial degree (examples include: Finance, Accounting, Management, Actuarial Science, or related), in addition to meeting Office of Personnel Management (OPM) minimum qualification requirements.
NewCustomer Service Representative EagleBankCustomer Service RepresentativeRockville, MD$23.24–$33.01 / hourWe provide full banking services for our commercial clients, including new account setup and maintenance, cash management products, and in-person assisted and automated transaction services. Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments.
NewCustomer Service Representative GraybarCustomer Service RepresentativeSterling, VALet us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like: Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Entry level bilingual Insurance Customer Service Representative Venice Mundle-Harvey AgencyEntry level bilingual Insurance Customer Service RepresentativeMontgomery Village, MD$35,000–$40,000 / yearCross-department Collaboration: Work closely with sales and claims teams to ensure seamless customer service workflow. If you are passionate about making a difference and possess a positive attitude, we invite you to join our team, where your efforts are valued and your success is celebrated.
Customer Service Representative American Reprographics CompanyCustomer Service RepresentativeColumbia, MDThe Customer Service Rep works directly with the Sales and Operations teams by coordinating and processing orders for material or merchandise received by mail, e-mail, fax, telephone, or personally from customer or company employees, according to customers' requirements. ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud.
Customer Service Representative Floater - MD/DC EagleBankCustomer Service Representative Floater - MD/DCChevy Chase, Maryland$20.05–$28.26 / hourFull timeJoining our MD/DC Floater team places you at a base branch and covering the following branches as needed: Shady Grove, Park Potomac, Twinbrook, Silver Spring, Bethesda, Chevy Chase, Gallery Place, K Street, and McPherson. We provide full banking services for our commercial clients, including new account setup and maintenance, cash management products, and in-person assisted and automated transaction services.
Customer Service Representative Akina PharmacyCustomer Service RepresentativeSterling, VAYou’ll have success here if you value clear processes and get, want, and have capacity to do the following things: Customer Relationship Management: Build and maintain positive relationships with patients and providers, going above and beyond in customer service to handle inquiries, cancellations, and confirmations with a compassionate and service-oriented approach. Performance Metrics and Quality Assurance: Achieve defined daily qualitative and quantitative targets, including specific numbers of outbound calls, inbound calls, chat requests handled, and order transactions completed, while maintaining an exceptional patient-satisfaction rating and adhering to service, productivity, and quality objectives.
Customer Service Representative / Customer Support Associate Room & BoardCustomer Service Representative / Customer Support AssociateElkridge, Maryland$55,000–$60,000 / hourWe seek candidates who excel in providing personalized, high-touch support, ensuring every customer interaction creates a seamless delivery experience for our customers. Whether a Room & Board customer is picking up an order, speaking with us by phone, or welcoming us into their home, we take pride in creating a comfortable, seamless experience at every touch point.
Customer Service Representative District Of ColumbiaCustomer Service RepresentativeWashington, DCPosition Designation: This position is deemed as "Security Sensitive" pursuant to Section 410 of Chapter 4 of the D.C. Personnel Regulations, in addition to the general suitability screening, individuals applying for or occupying safety sensitive positions are subject to the following checks and tests: Criminal background check; Traffic record check (as applicable); Consumer Credit Check (as applicable); Reasonable suspicion drug and alcohol test; Post-accident or incident drug and alcohol test. A person applying for a position in the Career Service, Educational Service, Management Supervisory Service, a line attorney position in the Legal Service (series 905), or an attorney position in the Excepted Service (series 905) who is a bona fide District resident AT THE TIME OF APPLICATION for the position may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points.
NewCustomer Service Representative RTEC Treecare -Tree Service ExpertsCustomer Service RepresentativeFalls Church, VAYou are a key part of operations, working closely with Sales Arborists, the Dispatcher, and Production to ensure clients are informed, jobs are documented correctly, and billing moves without delays. As a Customer Support Representative (CSR), you are responsible for managing the client experience after the sale—ensuring communication is clear, expectations are set, and jobs move smoothly from scheduling through completion and billing.
Customer Service Representative in Rockville, Maryland | Careers at Rockville, MD UNAVAILABLECustomer Service Representative in Rockville, Maryland | Careers at Rockville, MDRockville, MD$17.40–$21.80 / hourHeadquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do.
Customer Service Representative Circle K StoresCustomer Service RepresentativeWashingtonThis handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
Customer Service Representative Molly Maid IncCustomer Service RepresentativeGermantown, MD$15–$18 / hourAll independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid franchise system within a specified geographical area. Neither Molly Maid ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee''s employees; (2) supervise and control franchisee''s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records.
NewCustomer Service Representative (Flexible Working Hours) Destination Pet, LLCCustomer Service Representative (Flexible Working Hours)Alexandria, VA$15–$17 / hourWhat You'll Be Doing (Besides Being the Friendly Face Everyone Remembers): Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding). Since 2016, we've been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more.
Entry Level Automotive Customer Service Representative Jim Coleman HondaEntry Level Automotive Customer Service RepresentativeClarksville, MDFull timeEmployee Polygraph Protection Act (EPPA): https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf . Greet customers in a friendly manner and listen to their requirements in order to match their vehicle needs with one in current inventory.
Customer Service Representative RTEC TreecareCustomer Service RepresentativeFalls Church, VAFull timeYou are a key part of operations, working closely with Sales Arborists, the Dispatcher, and Production to ensure clients are informed, jobs are documented correctly, and billing moves without delays. As a Customer Support Representative (CSR) , you are responsible for managing the client experience after the sale—ensuring communication is clear, expectations are set, and jobs move smoothly from scheduling through completion and billing.
Customer Service Representative Eagle Bancorp IncCustomer Service RepresentativeTysons Corner, VA$20.05–$28.26 / hourWe provide full banking services for our commercial clients, including new account setup and maintenance, cash management products, and in-person assisted and automated transaction services. Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments.
Showroom Customer Service Representative Ferguson Enterprises IncShowroom Customer Service RepresentativeWashington, DC$48,588–$79,185 / yearFerguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!
Customer Service Representative Floater MD/DC Eagle Bancorp IncCustomer Service Representative Floater MD/DCChevy Chase, MD$20.05–$28.26 / hourJoining our MD/DC Floater team places you at a base branch and covering the following branches as needed: Shady Grove, Park Potomac, Twinbrook, Silver Spring, Bethesda, Chevy Chase, Gallery Place, K Street, and McPherson. We provide full banking services for our commercial clients, including new account setup and maintenance, cash management products, and in-person assisted and automated transaction services.
Customer Service Representative (CSR) Qureos IncCustomer Service Representative (CSR)WashingtonServe as the primary point of contact for inbound enquiries from businesses, investors, and economic development organisations via phone, email, and web platforms. The successful candidate will be the first point of contact for businesses and stakeholders, playing a crucial role in supporting our mission to strengthen the U.S. economy.
PRN Patient Care Representative- OB/GYN VHC HealthPRN Patient Care Representative- OB/GYNArlington, VirginiaPart timeLiving in Northern Virginia, one of the best places to live near D.C., you can have it all: a lucrative job at a forward-thinking company – plus access to the country’s greatest historical sites, a bustling café culture, active nightlife and concert going, a thriving wine region, seven professional sports teams, and a mild four-season climate with year-round kayaking, biking, and hiking. Northern Virginia has many recreational and community amenities including: over 89 miles of biking/jogging trails, 167 public parks, approximately 14 community centers, 7 live stage theaters, 8 libraries, and 652 restaurants.
Customer Service Representative SBM Management ServicesCustomer Service RepresentativeManassas, VirginiaFor information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers Careers – SBM . Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
Customer Service Representative James Allen Jr. - State Farm InsuranceCustomer Service RepresentativeLanham, MD$18–$20 / hourYou'll be instrumental in ensuring our clients receive the exceptional service they deserve, building lasting relationships grounded in trust and reliability. - State Farm Insurance in Lanham, Maryland, is seeking a warm and welcoming Customer Service Representative to join our dedicated team.
Contact Center Customer Service Representative ITCON ServicesContact Center Customer Service RepresentativeVienna, VARemoteIdentify, understand, and resolve customer inquiries efficiently and accurately using appropriate tools and resources (e.g., CRM and Knowledge Management systems). The ideal candidate will have strong communication skills, be comfortable navigating multiple systems, and demonstrate empathy and professionalism in every customer interaction.
Patient Care Representative Maternal Fetal Medicine Virginia Hospital CenterPatient Care Representative Maternal Fetal MedicineArlington, VALiving in Northern Virginia, one of the best places to live near D.C., you can have it all: a lucrative job at a forward-thinking company - plus access to the country's greatest historical sites, a bustling café culture, active nightlife and concert going, a thriving wine region, seven professional sports teams, and a mild four-season climate with year-round kayaking, biking, and hiking. Northern Virginia has many recreational and community amenities including: over 89 miles of biking/jogging trails, 167 public parks, approximately 14 community centers, 7 live stage theaters, 8 libraries, and 652 restaurants.
Surgical Scheduler/Patient Care Representative Gynecologic Oncology Virginia Hospital CenterSurgical Scheduler/Patient Care Representative Gynecologic OncologyArlington, VALiving in Northern Virginia, one of the best places to live near D.C., you can have it all: a lucrative job at a forward-thinking company - plus access to the country's greatest historical sites, a bustling café culture, active nightlife and concert going, a thriving wine region, seven professional sports teams, and a mild four-season climate with year-round kayaking, biking, and hiking. Northern Virginia has many recreational and community amenities including: over 89 miles of biking/jogging trails, 167 public parks, approximately 14 community centers, 7 live stage theaters, 8 libraries, and 652 restaurants.
Patient Care Representative Gynecologic Oncology Virginia Hospital CenterPatient Care Representative Gynecologic OncologyArlington, VALiving in Northern Virginia, one of the best places to live near D.C., you can have it all: a lucrative job at a forward-thinking company - plus access to the country's greatest historical sites, a bustling café culture, active nightlife and concert going, a thriving wine region, seven professional sports teams, and a mild four-season climate with year-round kayaking, biking, and hiking. Northern Virginia has many recreational and community amenities including: • Over 89 miles of biking/jogging trails • 167 public parks • Approximately 14 community centers • 7 live stage theaters • 8 libraries • 652 restaurants.
Veterinary Customer Service Representative EVG Specialty NetworkVeterinary Customer Service RepresentativeWashingtonFriendship Hospital for Animals, a leading AAHA- accredited hospital located in Washington D.C. is seeking friendly and enthusiastic Veterinary Customer Service Representatives to support our thriving primary care, emergency, and specialty teams. We're exclusively seeking veterinary professionals who embrace a nurturing, cooperative, and ethical environment, where genuine individuals come together to share knowledge, uplift one another, grow, and do their best work – while having fun along the way.
PRN Patient Care Representative OB/GYN Virginia Hospital CenterPRN Patient Care Representative OB/GYNArlington, VALiving in Northern Virginia, one of the best places to live near D.C., you can have it all: a lucrative job at a forward-thinking company - plus access to the country's greatest historical sites, a bustling café culture, active nightlife and concert going, a thriving wine region, seven professional sports teams, and a mild four-season climate with year-round kayaking, biking, and hiking. Northern Virginia has many recreational and community amenities including: over 89 miles of biking/jogging trails, 167 public parks, approximately 14 community centers, 7 live stage theaters, 8 libraries, and 652 restaurants.
Patient Care Representative Cardiology Virginia Hospital CenterPatient Care Representative CardiologyArlington, VAOUR COMMUNITY Living in Northern Virginia, one of the best places to live near D.C., you can have it all: a lucrative job at a forward-thinking company - plus access to the countrys greatest historical sites, a bustling café culture, active nightlife and concert going, a thriving wine region, seven professional sports teams, and a mild four-season climate with year-round kayaking, biking, and hiking. Northern Virginia has many recreational and community amenities including: over 89 miles of biking/jogging trails, 167 public parks, approximately 14 community centers, 7 live stage theaters, 8 libraries, and 652 restaurants.
Customer Service Representative Part Time Tailored Brands IncCustomer Service Representative Part TimeMDAbility to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear and accessories for the entire family.
Customer Service Representative I (Teller) John Marshall Bancorp Inc.Customer Service Representative I (Teller)Reston, VA$21.65–$23.56 / hourThe Customer Service Representative I/Teller serves as the primary face of John Marshall Bank, responsible for providing exceptional customer service while accurately executing routine financial transactions. Mitigate operational and financial risk by reviewing cash and check endorsements to catch counterfeit bills or fraudulent items.
Customer Service Representative Intrepid Global SolutionsCustomer Service RepresentativeBethesda, MarylandAs a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges. (“IAH” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.
NewCustomer Service Representative TransdevCustomer Service RepresentativeCapitol Heights, MDAbout Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions.
NewCustomer Service Representative I ClifyXCustomer Service Representative IFalls Church, VAConsequence of Errors - Errors can be easily and quickly detected within the immediate work unit and would result only in minor disruption or expense to correct. Job Summary - Takes and processes transactions by telephone, internet, and correspondence from customers and representatives.