NewCustomer Service Representative JobotCustomer Service RepresentativeHatfield, PA$20–$25 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role is the main point of contact for customers, ensuring their orders, inquiries, and service needs are handled efficiently and with professionalism.
Customer Service Representative Child Guidance Resource CenterCustomer Service RepresentativeHavertown, PAReception activities including answering incoming & making appointment reminder calls, checking clients in/out for appointments, scheduling appointments, verifying client insurance coverage, maintaining conference room schedules, mail distribution. Mail/email clinical discharge summary forms / risk of closure letters, closure letters, engagement letters to client/legal guardian.
Business Analyst Jr/Customer Service Representative MindlanceBusiness Analyst Jr/Customer Service RepresentativePhiladelphia, PA$20–$22 / hourSpecific project/projects contractor would be working on: Customer Relations. Make your next big career move with the kind of position that will allow you to be genuinely passionate about the work you do!
NewCustomer Service Representative CollaberaCustomer Service RepresentativePennington$20–$21 / hourTemporaryContractorMust possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information. Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise.
Medical Sale Representative- Animal Health & Life Science Medline IndustriesMedical Sale Representative- Animal Health & Life ScienceWilmington, DEFull timeBachelor’s degree and at least 3 years of quota-based sales experience demonstrating a background in cold calling, commissioned, full-cycle sales experience OR at least 5 years of quota-based sales experience demonstrating a background in cold calling, commissioned, full-cycle sales experience. Track record of demonstrable sales growth and quota attainment; Ability to present multiple product lines; Excellent communication and organizational skills; Stable work history; Computer proficiency especially in MS Excel, Word, and Outlook.
PT Retail Customer Experience Coordinator TJ MaxxPT Retail Customer Experience CoordinatorNorth Wales, PA$14.75–$15.25 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Retail Customer Experience Coordinator TJ MaxxRetail Customer Experience CoordinatorNorth Wales, PA$14.75–$15.25 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewOutside Sales Representative Pella Windows and Doors by Gunton CorporationOutside Sales RepresentativeCherry Hill, NJAt Pella Windows & Doors by Gunton Corporation, our Outside Sales Representatives deliver a world-class in-home buying experience by selling the Pella Promise: The best product for your home and budget, a no-mess, no-guess installation, backed by a total care guarantee. As the largest independent distributor of Pella Windows & Doors, Gunton Corporation has powered more than 90 years of success, and we’re growing fast.
Patient Access Representative (Part Time, Days) St. Luke's Health Network, Inc.Patient Access Representative (Part Time, Days)Harleysville, PAPart timeResponsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections. Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
ED Patient Access Representative (Full Time, Evenings) St. Luke's Health Network, Inc.ED Patient Access Representative (Full Time, Evenings)Sellersville, PAFull timeResponsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections. Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
NewOutside Sales Representative - Cherry Hill, NJ UniFirstOutside Sales Representative - Cherry Hill, NJCroydon, PA$52,500–$120,000At UniFirst, we’re a global leader in uniform rental and facility service solutions for businesses across industries - from manufacturing and food processing to healthcare and hospitality. With a reputation for superior service and long-term customer partnerships, every uniform, product, and service we offer comes with integrity, commitment, and hard work.
NewEntry Level Sales Representative UniFirstEntry Level Sales RepresentativeCroydon, PA$52,500–$120,000At UniFirst, we’re a global leader in uniform rental and facility service solutions for businesses across industries - from manufacturing and food processing to healthcare and hospitality. With a reputation for superior service and long-term customer partnerships, every uniform, product, and service we offer comes with integrity, commitment, and hard work.
NewTravel Nurse RN - Neonatal Intensive Care Unit - $2,360 to $2,510 per week in Voorhees, NJ TravelNurseSourceTravel Nurse RN - Neonatal Intensive Care Unit - $2,360 to $2,510 per week in Voorhees, NJVoorhees, NJ$2,360–$2,510Summary:The NICU Registered Nurse provides specialized care to critically ill and premature newborns in a neonatal intensive care unit (NICU). As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team.
NewTravel Nurse RN - Post-Anesthesia Care Unit (PACU) / Pre-Post Op - $1,402 to $1,491 per week in Philadelphia, PA TravelNurseSourceTravel Nurse RN - Post-Anesthesia Care Unit (PACU) / Pre-Post Op - $1,402 to $1,491 per week in Philadelphia, PAPhiladelphia, PA$1,402–$1,491This role involves assessing patient health before and after surgery, implementing care plans, administering treatments, and collaborating with healthcare teams to ensure high-quality, patient-centered care. Essential Work Functions:Assess patients pre-operatively, including reviewing medical history, performing physical examinations, and identifying potential risks.
NewTravel Nurse RN - Neonatal Intensive Care Unit - $2,186 to $2,325 per week in Penn Wynne, PA TravelNurseSourceTravel Nurse RN - Neonatal Intensive Care Unit - $2,186 to $2,325 per week in Penn Wynne, PAPenn Wynne, PA$2,186–$2,325Summary:The NICU Registered Nurse provides specialized care to critically ill and premature newborns in a neonatal intensive care unit (NICU). As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team.
NewTravel Nurse RN - Post-Anesthesia Care Unit (PACU) / Pre-Post Op - $2,390 to $2,543 per week in Newark, DE TravelNurseSourceTravel Nurse RN - Post-Anesthesia Care Unit (PACU) / Pre-Post Op - $2,390 to $2,543 per week in Newark, DENewark, DE$2,390–$2,543This role involves assessing patient recovery, implementing post-operative care plans, administering treatments, collaborating with the surgical team, and coordinating care for discharging or transporting patients. As a member of our team, you'll have the opportunity to make a positive impact on the lives of patients while enjoying competitive pay, comprehensive benefits, and the support of a dedicated clinical team.
NewOutside Sales Representative UniFirstOutside Sales RepresentativeCroydon, PA$52,500–$120,000At UniFirst, we’re a global leader in uniform rental and facility service solutions for businesses across industries - from manufacturing and food processing to healthcare and hospitality. With a reputation for superior service and long-term customer partnerships, every uniform, product, and service we offer comes with integrity, commitment, and hard work.
NewOutside Sales Representative - Ocean County, NJ UniFirstOutside Sales Representative - Ocean County, NJCroydon, PA$52,500–$120,000At UniFirst, we’re a global leader in uniform rental and facility service solutions for businesses across industries - from manufacturing and food processing to healthcare and hospitality. With a reputation for superior service and long-term customer partnerships, every uniform, product, and service we offer comes with integrity, commitment, and hard work.
Customer Care Representative 17 hourly Raymours Furniture Co IncCustomer Care Representative 17 hourlyMarlton, NJYou bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf.
NewU-Box Customer Care Representative (CDL-A) U-HaulU-Box Customer Care Representative (CDL-A)Cinnaminson, NJ$25–$27 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
U-Box Customer Care Representative (CDL A) U-Haul International IncU-Box Customer Care Representative (CDL A)Cinnaminson, NJ$25–$27 / hourThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
(CUSTOMER SERVICE/CALL CENTER - CUSTOMER SERVICE REPRESENTATIVE II) Mindlance(CUSTOMER SERVICE/CALL CENTER - CUSTOMER SERVICE REPRESENTATIVE II)COATESVILLE, PAThe ideal candidate should possess strong communication skills, reliability, and a willingness to learn, with a preference for experience in life sciences, military, or defense industries. The client is open to hiring candidates with no prior experience, as long as they have recently completed high school and possess strong communication skills.
Customer Service Representative RXO IncCustomer Service RepresentativeHamilton Township, NJ$18–$20 / hourPaid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave. Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity.
Customer Service Representative AAMCO TRANSMISSIONS, INC.Customer Service RepresentativeHorsham, PA$14–$20 / hourAAMCO Transmissions is seeking a dynamic, passionate, tenured customer-oriented Customer Service (Support) Representative who can offer extraordinary customer service while speaking to every customer promptly, with empathy and sincerity. AAMCO Transmissions also offers excellent training by our tenured Customer Support Team with 40+ years of customer support expertise.
Customer Service Representative AAMCO Transmissions and Total Car CareCustomer Service RepresentativeHorsham, PAFull timeAAMCO Transmissions is seeking a dynamic, passionate, tenured customer-oriented Customer Service (Support) Representative who can offer extraordinary customer service while speaking to every customer promptly, with empathy and sincerity. AAMCO Transmissions also offers excellent training by our tenured Customer Support Team with 40+ years of customer support expertise.
Customer Service Representative I Versant Health Holdco IncCustomer Service Representative IPhiladelphia, PAAbility to identify and perform requirements relative to specialty services (including but not limited to student proof, prior approval, medically necessary contacts, special voucher/authorization processing, and requesting enrollment cards as well as out-of-network requirements) and/or order entry. The Customer Service Representative I responds to customer service inquiries including, but not limited to, benefit information and timely fulfillment of requests for Versant Health Membership, Providers and Client Representatives.
Customer Service Representative - Behavioral Health (Monday-Friday 11:00AM-7:30PM EST) CVS Health CorpCustomer Service Representative - Behavioral Health (Monday-Friday 11:00AM-7:30PM EST)PA$17–$31.30 / hourOur teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. This role provides advocate care to assist the member with a clear path to care, claims understanding and resolution and educates the member with online resources.
Customer Service Representative - Billing II Quest Diagnostics IncCustomer Service Representative - Billing IIWest Norriton, PAEffectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service. After successful completion of training, based on business need, one of the following shifts will be assigned: 8:30am - 5:00pm ET 9:30am - 6:00pm ET 10:30am - 7:00pm ET 11:30am - 8:00pm ETKnowledge: Knowledge of billing/finance and eligibility processes, practices, and conceptsAlign to Quest Culture & How We Work: CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.
Customer Service Representative - Accredo - Remote The Cigna GroupCustomer Service Representative - Accredo - RemotePennsylvania Work at Home, PARemoteThese states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Customer Service Representative CVS Health CorpCustomer Service RepresentativePA$17–$31.30 / hourOur teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction.
Bilingual Japanese Customer Service Representative CVS Health CorpBilingual Japanese Customer Service RepresentativePA$17–$31.30 / hourOur teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. 1 year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications.
Customer Service Representative Complete Family Care IncCustomer Service RepresentativeWilmington, DEIn this role, you will communicate with customers to identify their needs, process requests, make/cancel/change appointments, verify insurances, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. Use best practices in customer service techniques to develop rapport and build relationships with customers.
Customer Service Representative Window World of PhiladelphiaCustomer Service RepresentativeHorsham, PAWindow World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. CSRs will also troubleshoot product and service issues across departments by clarifying and documenting customer complaints, determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer understanding.
NewCustomer Service Representative - Callowhill Reimagined Parking IncCustomer Service Representative - CallowhillPhiladelphia, PAAccurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes. The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders.
Bilingual Benefits Customer Service Representative - Bilingual Seasonal Colleague (Mt. Laurel) | 2026 Willis Towers Watson PLCBilingual Benefits Customer Service Representative - Bilingual Seasonal Colleague (Mt. Laurel) | 2026Mount Laurel Township, NJRemoteQuickly build rapport and respond to Spanish or French speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message. These include the duties and responsibilities listed above, as well as the ability to adhere to company policies, exercise sound judgment, effectively manage stress and work respectfully with others, exhibit trustworthiness and professionalism, and safeguard confidential information of participants (e.g., medical, health, financial, personal, etc.), WTW business operations and the Company's reputation.
Benefit Customer Service Representative - Seasonal Colleague - Non Bilingual (Mt. Laurel) | 2026 Willis Towers Watson PLCBenefit Customer Service Representative - Seasonal Colleague - Non Bilingual (Mt. Laurel) | 2026Mount Laurel Township, NJRemoteThese include the duties and responsibilities listed above, as well as the ability to adhere to company policies, exercise sound judgment, effectively manage stress and work respectfully with others, exhibit trustworthiness and professionalism, and safeguard confidential information of participants (e.g., medical, health, financial, personal, etc.), WTW business operations and the Company's reputation. Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message.
NewCustomer Service Representative (CSR) O'Donnell Metal Fabricators, Inc.Customer Service Representative (CSR)Norristown, PA$18–$22We're hiring a Customer Service Representative (CSR) to support customer communications, scheduling, and day-to-day office operations. Commercial Kitchen Ventilation provides commercial HVAC and kitchen ventilation service throughout the tri-state area.
Customer Service Representative Diamond Credit UnionCustomer Service RepresentativePottstown, PAAssist members with general inquiries, account management, routine account-related requests such as: account reconciliation, evaluation and explanation of products, service fee and overdraft charges, up to and including fee refunds, transfer of funds, stop payment requests, debit cards (i.e. usage, limits and dispute processing), credit card and loan payment processing, account maintenance changes (i.e. name/address, phone, etc.) check reorders and interaction with internal support departments and 3rd parties. Position Summary: Customer Service Representative handles member requests and provides exceptional member service, using product knowledge to recognize cross sell opportunities and refer to appropriate credit union specialists.
NewCustomer Service Representative Suburban PropaneCustomer Service RepresentativeExton, PennsylvaniaHeadquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do.
Customer Service Representative - State Farm Agent Team Member Ellen Taub - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberDrexel Hill, PAAs a Customer Service Representative for the Ellen Taub State Farm Agency , you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. ABOUT OUR AGENCY: I opened my agency in 1990 after working in the insurance industry on the financial side, bringing a strong understanding of long-term planning and customer needs into agency ownership.
Allstate Insurance Customer Service Representative-Hybrid Johanna James-AllstateAllstate Insurance Customer Service Representative-HybridHarleysville, PA$40,000–$60,000 / yearAs a Insurance Customer Service Representative, you will be the frontline of our organization, assisting customers with their inquiries, resolving issues, and ensuring a positive experience with every interaction. Base salary is $40,000 to 60,000 based on experience with additional commissions and bonuses' and be part of a team that cares about both its employees and its clients.
NewCustomer Service Representative - Callowhill Reimagined ParkingCustomer Service Representative - CallowhillPhiladelphia, Pennsylvania$15–$15 / hourAccurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes . The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders.
NewCustomer Service Representative in Exton, Pennsylvania | Careers at Exton, PA UNAVAILABLECustomer Service Representative in Exton, Pennsylvania | Careers at Exton, PAExton, PAHeadquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do.
Customer Service Representative Airgas IncCustomer Service RepresentativePlumsteadville, PAThis is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals.
Customer Service Representative - State Farm Agent Team Member Ed Quintus - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberAldan, PAABOUT OUR AGENCY: With 30 years of experience as a State Farm agent, I’ve built a well-established and respected agency just outside the Pennsylvania metro area, serving customers across Pennsylvania, New Jersey, and Delaware. As a Customer Service Representative - State Farm Agent Team Member with Ed Quintus - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.
Customer Service Representative - State Farm Agent Team Member Andrew Vitella - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberWillow Grove, PAAs a Customer Service Representative - State Farm Agent Team Member with Andrew Vitella - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Cultivating a positive work environment is important to us, which is why we offer half days leading up to holiday weekends, monthly team lunches at a restaurant of the team’s choosing, and a healthy balance between work and life.
Customer Service Representative SBM Management ServicesCustomer Service RepresentativeRunnemede, New JerseyFor information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers Careers – SBM. No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.
Customer Service Representative - State Farm Agent Team Member Ann Haviland - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberBensalem, PAWe’re hiring a Customer Service Representative who can jump in with minimal ramp-up, confidently navigate State Farm systems, and deliver exceptional service while supporting in-book sales and retention efforts. If you’re looking for a role where your service skills, technical knowledge, and sales awareness are recognized and rewarded, apply today.
Customer Service Representative II - Christiana - Evening - Casual Christiana Care Health SystemCustomer Service Representative II - Christiana - Evening - CasualNewark, DE$19.10–$27.69 / hourChristianaCare was recognized as one of "America's 100 Best Hospitals" by Healthgrades, selected as one of the Most Wired Hospitals in the US by the American Hospital Association, and ranked by US News & World Report as the #3 'Best Hospital' in the Philadelphia region out of more than 90 hospitals. We are looking for a casual Customer Service Specialist in Operator Services to answer calls and provide directory information to staff, visitors, patients and the public based on stated needs of the caller.
NewCustomer Support Representative - Tier 1 VantageCustomer Support Representative - Tier 1New Hope, PennsylvaniaFamiliarity with voice/data network services: ISP, network hardware like routers, switches, and firewalls, premise or hosted telephony services administration. You’ll be the voice of resolving customer requests, performing customer system/service adds and changes, troubleshooting and resolving customer issues, coordinating with internal teams, and making sure nothing falls through the cracks.