Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo. Using Genesys Cloud and speech analytics, this team assesses quality, identifies trends, supports coaching efforts, and contributes to continuous improvement initiatives that strengthen members’ experiences and operational performance.