The Manager, Business Process & Sales Operation is the hands-on owner of putting those changes into practice: first by executing the Dallas pilot, which serves as the proving ground for the operating model with a cluster of UFT brands, and then by turning what is learned into a repeatable framework for each subsequent cluster UFT selects to pilot. Identify and prioritize improvement opportunities across all areas of the business, sales and lead management, quoting, order entry, contract administration, invoicing, and back-office support, not limited to the L2I cycle, drawing on input from brand staff, brand leadership, and the Business Process Owner & Integration Support.