Responsibilities include greeting clients and visitors, addressing escalations, making referrals to medical and other service providers, sharing information about ASPCA programs and mission-related opportunities, directing clients appropriately, maintaining inquiry logs and daily schedules, and communicating processes, including surrender-prevention resources when needed. The schedule for this role is Tuesday-Saturday, 9-5pm and requires flexibility and the ability to adjust work hours and potentially days to accommodate varying needs, tasks, or commitments while maintaining productivity and meeting deadlines.