ROLES AND RESPONSIBILITIES Account Management & Growth • Build and grow strong customer relationships by understanding their goals, uncovering needs, recommending relevant print, packaging, signage, promotional, fulfillment, and marketing solutions, and identifying opportunities to expand account value • Develop a strong working knowledge of Gilson's products, services, production capabilities, systems, workflows, and customer support resources • Guide customers through project details, including specifications, timing, estimates, artwork, production requirements, delivery expectations, and follow-up • Oversee day-to-day communication and manage customer expectations; proactively communicate timelines, action items, and changes to maintain alignment and customer satisfaction • Collaborate with estimating, customer service, design, prepress, production, fulfillment, and other internal teams to ensure accurate job specifications, clear expectations, and successful outcomes • Use the CRM to document client information, track communications, and support account growth strategies • Meet defined retention and account growth targets New Business Development • Drive new business by prospecting, qualifying, and closing opportunities with clients who need print, packaging, signage, branded merchandise, direct mail, fulfillment, retail graphics, or marketing production support • Lead discovery conversations to understand customer challenges, project goals, buying processes, specifications, volumes, timing, and decision criteria • Own the full sales cycle from initial outreach through close • Coordinate and collaborate on proposal development, estimates, samples, presentations, and sales materials • Actively manage, forecast, and advance the sales pipeline using the CRM to provide visibility into pipeline health and growth opportunities. • Meet or exceed individual sales goals for revenue, new accounts, and close rates Additional Responsibilities • Leverage and embrace AI-powered tools to support prospecting, follow-ups, meeting preparation, and sales efficiency as appropriate • Local and occasional national travel may be required • Represent Gilson professionally to prospective customers and partners, as well as at industry events.